Dynamic Customer Experience Coordinator – Retail Store Operations & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 20 countries and a portfolio that includes flagship brands such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we are committed to creating memorable shopping experiences for millions of customers worldwide. Our culture is built on innovation, collaboration, and a relentless focus on customer delight. As a Fortune 100 company, we invest heavily in our people, offering continuous learning opportunities, competitive compensation, and a supportive work environment that values diversity, inclusion, and personal growth.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in one of our global Home Offices, Distribution Centers, or Retail Stores, you’ll find abundant opportunities to learn, thrive, and make an impact. We believe that every team member plays a crucial role in shaping the customer experience, and we reward excellence with recognition, career advancement, and a comprehensive benefits package.

Key Responsibilities

As a Customer Experience Coordinator, you will be the frontline ambassador of brighthush’s brand promise. Your role will involve:

• Leading by Example: Engage with customers, demonstrate outstanding service, and maintain a clean, organized store environment.
• Team Management: Oversee a team of Associates at the front of the store, assign registers, coordinate breaks, and ensure POS coverage.
• Customer Service Excellence: Address customer concerns promptly, ensuring a positive experience and fostering loyalty program enrollment.
• Training & Development: Mentor Associates on front‑end principles, personalize customer interactions, and promote loyalty programs.
• Operational Excellence: Ensure Associates execute tasks according to the store plan, prioritize activities, and maintain adherence to labor laws, policies, and procedures.
• Safety & Compliance: Promote safety awareness, maintain a safe environment, and support store shrink reduction initiatives.
• Communication: Provide accurate updates to management, set priorities, and deliver constructive feedback.
• Continuous Improvement: Partner with management to identify training needs, improve processes, and enhance the overall customer experience.
• Other Duties: Perform additional responsibilities as assigned to support store operations and customer satisfaction.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a leadership role.
• Strong understanding of merchandising techniques and store layout optimization.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask and adapt quickly to changing priorities or unexpected situations.
• Proven ability to train and mentor team members, fostering a culture of continuous improvement.
• Flexibility to work a dynamic schedule, including nights, weekends, and holidays.
• Commitment to upholding brighthush’s values of honesty, integrity, and confidentiality.

Preferred Qualifications

• Experience in a high‑volume retail environment with a focus on customer loyalty programs.
• Knowledge of POS systems and cash handling procedures.
• Demonstrated success in achieving sales targets and customer satisfaction metrics.
• Background in safety compliance and store shrink reduction initiatives.
• Proficiency in data analysis and reporting to inform operational decisions.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning first‑time shoppers into loyal advocates.
• Leadership & Coaching: Ability to inspire, develop, and retain high‑performing Associates.
• Problem‑Solving: Quick decision‑making skills to resolve customer issues and operational challenges.
• Collaboration: Works effectively with peers, supervisors, and cross‑functional teams.
• Adaptability: Thrives in a fast‑paced environment and embraces change.
• Technology Savvy: Comfortable using POS systems, inventory software, and basic analytics tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you will have the chance to:

• Progress into senior store management roles, such as Store Manager or District Manager.
• Participate in leadership development programs, including mentorship, workshops, and cross‑departmental projects.
• Access to continuous learning resources, such as online courses, certifications, and industry conferences.
• Engage in rotational assignments across different store formats or corporate functions to broaden your skill set.
• Earn recognition through brighthush’s performance awards and incentive programs.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, respect, and collaboration. Our employees enjoy:

• A supportive, open‑door environment where ideas are welcomed and feedback is constructive.
• Team‑building events, community service initiatives, and employee resource groups.
• Flexible work arrangements and a focus on work‑life balance.
• Recognition programs that celebrate both individual and team achievements.
• Access to wellness resources, including an Employee Assistance Program (EAP) and health‑related discounts.

Compensation & Benefits

While the starting pay for this role ranges from $16.75 to $17.25 per hour, your compensation will be influenced by your skills, experience, and performance. In addition to a competitive salary, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance with options for HSA and FSA.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Employee discounts on merchandise, cell phones, and pet insurance.
• Life and disability insurance, short‑ and long‑term.
• Scholarship programs and tuition reimbursement for eligible employees.
• Auto and home insurance discounts through our credit union partners.

All benefits are subject to eligibility criteria and may change over time. For the most current information, please consult the brighthush benefits portal or contact your HR representative.

How to Apply

If you are ready to bring your passion for customer service, leadership, and retail excellence to a global brand that values innovation and growth, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal candidate for the Customer Experience Coordinator role at brighthush.

Join brighthush – Where Your Career Shines

At brighthush, we celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state laws.

Ready to make a difference? Click the link below to apply and start your journey with brighthush today.