Dynamic Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

Introduction

Welcome to brighthush, the world’s leading off‑price retailer that thrives on innovation, customer obsession, and a culture of continuous learning. Whether you’re stepping into one of our flagship stores, a bustling distribution center, or a vibrant home office, you’ll find an environment that celebrates diversity, encourages collaboration, and rewards hard work with real career advancement.

As a Retail Customer Experience Coordinator, you will be the heartbeat of our front‑end operations. You’ll guide a team of Associates to deliver memorable, personalized service, drive loyalty program adoption, and uphold the highest standards of store presentation and safety. This role is perfect for a motivated, customer‑centric leader who wants to make a tangible impact on shoppers’ lives while building a rewarding career path within a Fortune 100 organization.

Key Responsibilities

• Customer Experience Leadership: Set the tone for every customer interaction by modeling courteous, efficient service and ensuring Associates consistently exceed expectations.
• Team Management: Oversee a dynamic group of front‑end Associates, assigning registers, coordinating breaks, and providing real‑time coaching to maintain peak performance.
• Training & Development: Design and deliver engaging training sessions on front‑end principles, product knowledge, and loyalty program benefits. Mentor new hires and help seasoned staff refine their skills.
• Operational Excellence: Ensure all Associates execute tasks in line with the store plan, prioritize responsibilities, and maintain a clean, organized, and visually appealing sales floor.
• Problem Resolution: Address customer concerns swiftly and professionally, turning potential issues into opportunities for loyalty and repeat business.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols. Promote a safe environment for both customers and staff.
• Performance Reporting: Communicate progress, challenges, and achievements to store management. Provide actionable insights to improve team effectiveness.
• Program Promotion: Champion credit and loyalty programs, ensuring Associates understand and actively promote these initiatives to shoppers.
• Shrink & Loss Prevention: Participate in store shrink reduction goals and collaborate with loss prevention teams to safeguard inventory.
• Continuous Improvement: Identify opportunities to enhance store operations, customer experience, and Associate engagement. Lead initiatives that drive measurable results.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months of leadership or supervisory responsibility.
• Strong understanding of merchandising techniques and visual display standards.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced, high‑volume environment.
• Flexibility to work a dynamic schedule, including nights, weekends, and holidays.
• Proficiency in POS systems and basic data entry.
• Demonstrated commitment to fostering an inclusive, respectful workplace.

Preferred Qualifications

• Experience in a high‑traffic retail setting with a focus on customer loyalty programs.
• Background in training or coaching staff, with measurable improvements in performance metrics.
• Knowledge of safety and loss prevention best practices.
• Proficiency in multiple languages to serve a diverse customer base.
• Experience with performance analytics tools and reporting.

Skills & Competencies

• Customer‑First Mindset: Passion for delivering exceptional service and turning first‑time shoppers into repeat customers.
• Leadership Presence: Ability to inspire, motivate, and hold a team accountable while maintaining a positive, collaborative atmosphere.
• Analytical Thinking: Comfortable interpreting sales data, customer feedback, and operational metrics to drive improvements.
• Adaptability: Thrive in a dynamic environment, quickly adjusting to new priorities or unexpected challenges.
• Integrity & Confidentiality: Uphold the highest ethical standards, safeguarding sensitive customer and company information.
• Tech Savvy: Comfortable using POS systems, inventory management software, and basic office productivity tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for store management roles.
• Cross‑functional training in merchandising, inventory control, and visual planning.
• Mentorship from senior leaders who share their expertise and career insights.
• Opportunities to lead special projects, such as seasonal promotions or store redesign initiatives.
• Access to an internal learning portal featuring courses on customer service excellence, sales techniques, and business analytics.

Work Environment & Company Culture

Our stores are more than retail spaces—they’re community hubs where employees feel valued, respected, and empowered. brighthush fosters:

• A culture of honesty and integrity, where every team member is encouraged to speak up and contribute ideas.
• Inclusive hiring practices that celebrate diversity across all dimensions—race, gender, age, background, and more.
• Open communication channels, from daily huddles to quarterly town halls, ensuring everyone stays informed and engaged.
• Recognition programs that celebrate both individual and team achievements.
• Work‑life balance initiatives, including flexible scheduling and generous paid time off.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $17.25 to $17.75, compensation is tailored to your experience, skills, and performance. In addition to a competitive salary, brighthush offers:

• Comprehensive health, dental, and vision insurance plans.
• Access to a 401(k) retirement plan with company matching.
• Employee discounts on all brighthush merchandise.
• Paid parental leave, holidays, and vacation time.
• Professional development stipends and tuition reimbursement.
• Wellness programs, including on‑site fitness classes and mental health resources.
• Employee assistance programs (EAP) and financial counseling.
• Discounts on childcare, pet care, and legal services.
• Opportunities for travel and relocation support for qualifying roles.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a position—you’re stepping into a role that empowers you to shape the customer journey, lead a high‑performing team, and accelerate your career trajectory. Our commitment to diversity, inclusion, and employee growth means you’ll always have the resources and support you need to succeed.

If you’re ready to bring your passion for customer service, leadership, and innovation to a global brand that values your unique contributions, we invite you to apply today. Join us in redefining the off‑price retail experience and building a brighter future—together.