Experienced Customer Experience Coordinator – Front‑End Store Leadership – Full‑Time – Fox Chapel – brighthush

About brighthush and the Retail Experience Revolution

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices. With a presence in more than 1,200 stores across the United States, Canada, and the United Kingdom, brighthush has built a reputation for innovation, customer obsession, and a culture that values diversity, collaboration, and continuous learning. Our mission is simple: to provide shoppers with a unique, personalized experience that turns every visit into a memorable adventure.

As a Customer Experience Coordinator, you will be at the heart of that mission. You will lead a team of Associates on the front end, ensuring that every customer interaction is seamless, friendly, and aligned with our brand values. If you thrive in a fast‑paced environment, love coaching others, and are passionate about creating a welcoming store atmosphere, brighthush is the place for you.

Key Responsibilities

• Front‑End Leadership: Oversee the daily operations of the front‑end team, assigning registers, coordinating breaks, and ensuring adequate POS coverage at all times.
• Customer Service Excellence: Model and coach Associates on delivering prompt, courteous service, handling customer inquiries, and resolving issues with a positive, solution‑focused mindset.
• Training & Mentorship: Design and deliver training sessions on front‑end principles, loyalty program promotion, and personalized customer interactions.
• Store Presentation: Maintain a clean, organized, and visually appealing front‑end area that reflects brighthush’s brand standards.
• Performance Management: Set clear performance expectations, conduct regular feedback sessions, and recognize outstanding achievements.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols to create a secure environment for customers and staff.
• Operational Collaboration: Partner with Store Management to align front‑end activities with overall store goals, including shrink reduction, inventory accuracy, and promotional execution.
• Data & Reporting: Monitor key metrics such as sales per register, customer satisfaction scores, and loyalty program enrollment, and provide actionable insights to leadership.
• Continuous Improvement: Identify process gaps, propose enhancements, and champion initiatives that elevate the customer experience.

Essential Qualifications

• Minimum 1 year of retail experience with a focus on customer service.
• At least 6 months of supervisory or leadership experience.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication and organizational skills with acute attention to detail.
• Ability to multitask, adapt to changing priorities, and remain calm under pressure.
• Proficiency in POS systems and basic data entry.
• Availability to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Experience in a high‑volume retail environment.
• Knowledge of loyalty program management and promotion strategies.
• Previous experience in training or coaching staff.
• Basic understanding of inventory management and shrink prevention.
• Proficiency in multiple languages is a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership: Ability to inspire, motivate, and develop a high‑performing team.
• Problem‑Solving: Quick decision‑making and creative solutions to customer and operational challenges.
• Data‑Driven: Comfortable analyzing metrics and translating data into action.
• Collaboration: Works effectively with cross‑functional teams, from merchandising to loss prevention.
• Adaptability: Thrives in a dynamic environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, we believe that growth starts with opportunity. As a Customer Experience Coordinator, you will:

• Progress into senior front‑end roles, such as Store Manager or Regional Operations Manager.
• Access to brighthush’s Leadership Development Program, featuring mentorship, workshops, and cross‑departmental projects.
• Regular training on emerging retail technologies, customer engagement strategies, and operational best practices.
• Participation in company‑wide initiatives that shape the future of retail, including sustainability and digital transformation.

Work Environment & Company Culture

brighthush fosters a culture that celebrates individuality, encourages innovation, and rewards teamwork. Our values—integrity, customer focus, and continuous improvement—are woven into every aspect of our operations. You’ll find:

• A supportive, inclusive workplace where every voice is heard.
• Open communication channels, from daily huddles to quarterly town halls.
• Recognition programs that celebrate both individual and team achievements.
• Opportunities to volunteer and give back through brighthush’s community outreach initiatives.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $14.25 to $14.75, actual pay is determined by your experience, skills, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package that includes:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) plan with company matching for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Employee assistance program (EAP) for mental health support.
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