Experienced Part‑Time Customer Experience Coordinator – Retail Front‑End Excellence & Loyalty Program Champion

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant portfolio of brands that span fashion, home décor, and lifestyle, we empower shoppers to discover value without compromising style. Our culture is built on innovation, collaboration, and a relentless focus on customer delight. As a Fortune 100 company, brighthush offers a dynamic work environment where every team member can grow, learn, and make a lasting impact.

Why Join brighthush?

At brighthush, we believe that exceptional customer service starts with exceptional people. As a Part‑Time Customer Experience Coordinator, you’ll be at the heart of our retail operations, shaping the first impression every shopper receives. Whether you’re stationed in one of our bustling stores, a distribution hub, or a corporate office, you’ll find a community that values diversity, encourages continuous learning, and rewards dedication.

Key Responsibilities

As the frontline leader, you’ll be responsible for creating a welcoming, efficient, and engaging shopping experience. Your day-to-day tasks will include:

• Team Leadership: Oversee a team of Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Customer Engagement: Lead by example, greeting shoppers with a smile, answering questions, and promoting loyalty programs.
• Training & Development: Mentor new and existing Associates on front‑end best practices, customer personalization, and store policies.
• Operational Excellence: Maintain a clean, organized, and safe store environment, adhering to all safety and compliance standards.
• Issue Resolution: Address customer concerns promptly, turning potential complaints into positive experiences.
• Performance Management: Communicate clear expectations, provide constructive feedback, and recognize outstanding performance.
• Collaboration: Partner with store management to identify training needs, support shrink reduction initiatives, and drive sales goals.
• Compliance & Integrity: Uphold all labor laws, company policies, and confidentiality requirements.
• Flexibility: Adapt to changing schedules, including nights, weekends, and holidays, to meet business needs.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask and remain calm under pressure.
• Proactive problem‑solving mindset and a customer‑first attitude.
• Team‑player mentality, collaborating effectively with peers and supervisors.
• Proficiency in POS systems and basic data entry.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience in a fast‑paced retail environment with a focus on loyalty programs.
• Background in training or coaching Associates.
• Knowledge of safety and compliance protocols.
• Previous exposure to inventory management or shrink reduction initiatives.
• Demonstrated ability to lead and motivate a diverse team.

Key Skills & Competencies

• Leadership & Team Management
• Customer Relationship Management
• Conflict Resolution & Problem Solving
• Time Management & Prioritization
• Data Analysis & Reporting
• Adaptability & Flexibility
• Strong Work Ethic & Integrity
• Technical Proficiency with POS and Retail Software

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Customer Experience Coordinator, you’ll gain hands‑on experience in store operations, leadership, and customer engagement—skills that are highly transferable across the retail industry. We offer:

• Structured mentorship programs with senior leaders.
• Access to internal training modules covering merchandising, sales strategy, and leadership development.
• Opportunities to transition into full‑time roles, such as Store Manager, District Manager, or Corporate Operations.
• Cross‑departmental projects that broaden your skill set and network.
• Regular performance reviews with clear pathways for advancement.

Work Environment & Culture

brighthush thrives on a culture of collaboration, respect, and continuous improvement. Our teams are diverse, inclusive, and driven by a shared commitment to customer satisfaction. You’ll experience:

• A supportive, open-door management style that encourages feedback and innovation.
• Team‑building events, volunteer opportunities, and community outreach initiatives.
• A dynamic, fast‑paced environment that rewards initiative and creativity.
• Recognition programs that celebrate both individual and team achievements.

Compensation, Perks & Benefits

We offer a competitive hourly rate of $16.00 to $16.50, commensurate with experience and skill level. In addition to your base pay, you’ll enjoy a comprehensive benefits package, including:

• Associate discount on all brighthush merchandise.
• Employee Assistance Program (EAP) for personal and professional support.
• Health and wellness resources, including smoking cessation programs.
• Bereavement support and flexible leave options.
• 401(k) plan with associate contributions and potential match for eligible employees.
• Childcare and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership and referral bonuses.
• Medical, dental, and vision coverage for eligible employees.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Life insurance and short/long‑term disability coverage.
• Paid parental leave, holidays, vacation, and sick days.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.

All benefits are subject to plan terms and may change over time. For detailed information, please contact your brighthush representative.

Commitment to Diversity & Inclusion

brighthush is proud to be an equal‑opportunity employer. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.

How to Apply

If you’re ready to bring your passion for customer service, leadership, and retail excellence to a global brand, we encourage you to apply today. Join brighthush and help us create unforgettable shopping experiences for millions of customers worldwide.