Dynamic Customer Experience Engagement Coordinator – Frontline Leadership & Retail Excellence at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that celebrates diversity, innovation, and collaboration, we empower our associates to grow, learn, and make a real impact. Whether you’re working in one of our bustling distribution centers, flagship retail locations, or regional offices, you’ll find a supportive environment that nurtures your professional journey.

Why Join brighthush?

At brighthush, we believe that exceptional customer service starts with exceptional people. As a Customer Experience Engagement Coordinator, you’ll be at the heart of our frontline operations, shaping the way customers feel when they walk through our doors. You’ll lead by example, mentor associates, and drive initiatives that turn first‑time shoppers into loyal advocates. In return, we offer competitive pay, a comprehensive benefits package, and a clear path for career advancement.

Key Responsibilities

• Champion Customer Satisfaction: Lead the frontline team to deliver a “Highly‑Satisfied” customer experience, ensuring every guest feels welcomed, valued, and engaged.
• Drive Loyalty Programs: Promote and manage loyalty initiatives that encourage repeat visits and deepen customer relationships.
• Address Customer Concerns: Resolve issues promptly and professionally, turning challenges into opportunities for improvement.
• Communicate Feedback: Keep associates informed about current customer experience metrics, goals, and company initiatives.
• Train & Mentor: Provide ongoing coaching on policies, procedures, and best practices for all associates, especially in register operations.
• Recognition & Feedback: Offer constructive feedback and recognition to cashier performance, fostering a culture of continuous improvement.
• Cash Control Management: Maintain and monitor cash controls, including change fund management and daily reconciliation.
• Schedule Optimization: Assign registers and coordinate breaks to ensure optimal coverage on the sales floor.
• Audit & Approve: Review and approve paperwork, ensuring compliance with company standards.
• Maintain Cleanliness & Organization: Uphold high standards of cleanliness, recovery, and organization throughout the frontline area.
• Equipment Oversight: Monitor frontline equipment, reporting issues to management and ensuring smooth operation.
• Execute Company Directives: Implement and adhere to all brighthush directives, policies, and procedures.
• Merchandising Standards: Maintain merchandising standards within the queue line, ensuring a seamless customer journey.
• Loss Prevention: Follow all operational, merchandise, and loss prevention policies, including merchandise ticketing, EAS tagging, and coding standards.
• Damage & Stock Management: Handle damages and mark out‑of‑stock items promptly and accurately.
• Safety Advocacy: Promote a safe environment by reporting any safety hazards and ensuring compliance with safety protocols.
• Additional Duties: Perform other tasks as assigned to support store operations and customer experience goals.

Essential Qualifications

• High school diploma or equivalent; college coursework preferred.
• Minimum of 3 years of retail or supervisory experience.
• Strong interpersonal and communication skills.
• Ability to lift heavy merchandise and operate a register.
• Flexible schedule, including evenings, weekends, and occasional holidays.
• Proven ability to train and lead a team.
• Discretion in handling confidential information.
• Knowledge of cash handling, loss prevention, and merchandising best practices.

Preferred Qualifications

• Prior experience as a coordinator or in a supervisory role.
• Experience with loyalty program management.
• Familiarity with point‑of‑sale systems and retail analytics.
• Background in safety and compliance training.

Core Skills & Competencies

• Leadership: Inspires teams to exceed performance targets.
• Customer Focus: Deep commitment to delivering outstanding service.
• Problem‑solving and decision‑making under pressure.
• Strong organizational and time‑management abilities.
• Adaptability to changing priorities and fast‑paced environments.
• Proficiency in Microsoft Office and retail software.

Career Growth & Learning Opportunities

At brighthush, we view every associate as a future leader. As a Customer Experience Engagement Coordinator, you’ll gain:

• Hands‑on leadership experience that prepares you for store management roles.
• Access to our brighthush Leadership Academy, offering courses in retail operations, customer experience, and people management.
• Mentorship from senior leaders who share their expertise and career insights.
• Opportunities to participate in cross‑functional projects, expanding your skill set beyond the frontline.
• Clear promotion pathways to Assistant Store Manager, Store Manager, and District Manager positions.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, respect, and continuous improvement. You’ll work in a collaborative environment where ideas are valued, and success is celebrated. We encourage open communication, provide regular feedback, and support work‑life balance through flexible scheduling and employee wellness programs.

Compensation & Benefits

We offer a competitive hourly rate of $16.00–$16.50, commensurate with experience and qualifications. In addition to base pay, you’ll enjoy a comprehensive benefits package that includes:

• Health, dental, and vision insurance (with HSA and FSA options).
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) and wellness resources.
• Discounts on merchandise, cell phone plans, and pet insurance.
• Childcare support and adoption assistance.
• Professional development and tuition reimbursement.
• Referral bonuses for bringing in top talent.

How to Apply

Ready to elevate your career and make a lasting impact on customer experience? Click the link below to submit your application and join the brighthush family.

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Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Contact Information

Location: 1909 North Highway 17, USA – brighthush Store 2032, Mount Pleasant, SC

For more information, contact your brighthush representative or visit our careers page.

We look forward to welcoming you to brighthush, where your passion for customer service can thrive and grow.