Dynamic Customer Experience Specialist – Appointment Scheduling, CRM Management, and Showroom Operations at brighthush

About brighthush

brighthush has been a trailblazer in premium space management since 1978, redefining how people experience their homes. With a reputation built on innovation, craftsmanship, and an unwavering commitment to customer delight, brighthush delivers custom-designed organizational solutions that transform ordinary spaces into extraordinary living environments. We believe that a home is more than a shelter—it’s a canvas for creativity, comfort, and connection. Our mission is to empower every client to unlock the full potential of their living spaces through thoughtful design, meticulous execution, and exceptional service.

Why Join brighthush?

At brighthush, you’ll be part of a culture that celebrates creativity, embraces continuous learning, and rewards initiative. We offer a dynamic work environment where your ideas can shape the future of home organization. As a Customer Experience Specialist, you’ll play a pivotal role in creating memorable interactions that reinforce brighthush’s reputation for excellence.

Key Responsibilities

• Appointment Scheduling Excellence: Efficiently manage appointment calendars for our Design Consultants using the Customer Relationship Manager (CRM). Ensure all details are captured accurately and that schedules align with client preferences and internal resources.
• Multi-Channel Communication: Serve as the first point of contact for clients via phone, email, and in-person showroom visits. Respond promptly, professionally, and with empathy to all inquiries.
• Issue Resolution: Identify, document, and forward client concerns or complaints to the management team. Collaborate with designers and managers to resolve issues swiftly, maintaining high satisfaction levels.
• Showroom Stewardship: Maintain the showroom’s appearance and functionality. Oversee opening and closing procedures, ensure cleanliness, and manage the guestbook and refreshments for visitors.
• Customer Communication Support: Assist with installation confirmations, return visits, and any post-appointment follow-up. Keep clients informed and engaged throughout the service journey.
• Centralized Scheduling Collaboration: Work closely with the Centralized Scheduling team to verify consultation accuracy, address scheduling conflicts, and update records in real time.
• Financial Reconciliation: Match receivables with vendor invoices, reconcile credit card statements, and process payments accurately and timely.
• Administrative Excellence: Perform general administrative duties, including data entry, calendar management, and maintaining organized records.

Essential Qualifications

• 1–2 years of administrative and/or customer service experience in a fast-paced environment.
• Associate’s degree in Business Administration, Accounting, or a related field (preferred).
• Proven ability to communicate politely, clearly, and professionally with clients and internal stakeholders.
• Strong data entry skills with a keen eye for detail.
• Experience with calendar management and regional scheduling.
• Self-starter attitude with the ability to manage your own schedule and thrive in a dynamic setting.
• Tech-savvy with a quick learning curve for business systems such as CAD, Epicor, Salesforce, and Microsoft Office.

Preferred Qualifications

• Prior experience in a showroom or retail environment.
• Familiarity with CRM platforms and scheduling software.
• Knowledge of financial reconciliation processes.
• Experience handling vendor relationships and invoice processing.
• Strong organizational and multitasking abilities.

Core Skills & Competencies

• Customer-Centric Mindset: Passion for delivering exceptional service and building lasting client relationships.
• Communication: Clear, concise, and courteous communication across all channels.
• Problem Solving: Ability to identify issues, propose solutions, and collaborate with cross-functional teams.
• Attention to Detail: Meticulous approach to data entry, scheduling, and financial reconciliation.
• Adaptability: Comfortable navigating changing priorities and maintaining composure under pressure.
• Technology Proficiency: Comfortable using CRM, scheduling tools, and standard office software.
• Team Collaboration: Strong interpersonal skills and a collaborative spirit.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience Specialist, you’ll have the opportunity to:

• Progress into senior customer service roles, such as Customer Success Manager or Client Relations Lead.
• Transition into operations, scheduling, or project management positions.
• Take advantage of ongoing training programs, including leadership development, advanced CRM usage, and industry certifications.
• Participate in cross-functional projects that influence product design, marketing, and client experience strategies.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative, and innovative workplace. We value diversity, encourage open dialogue, and celebrate achievements at every level. Our culture is built on:

• Innovation: Continuous improvement and creative problem solving.
• Integrity: Transparent communication and ethical practices.
• Community: Engagement with local initiatives and a commitment to social responsibility.
• Work-Life Balance: Flexible scheduling options and supportive policies.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Health, dental, and vision insurance.
• Paid sick days and holidays.
• Retirement savings plan with company match.
• Employee wellness programs.
• Generous paid time off and flexible work arrangements.
• Employee discounts on brighthush products and services.
• Professional development budget and tuition reimbursement.

How to Apply

Ready to elevate your career and make a tangible impact on how people experience their homes? Join brighthush and help us continue to set the standard for premium space management. Click the link below to submit your application and become part of our visionary team.

Apply to brighthush Today

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are made based on merit, qualifications, and business needs. We comply with all applicable EEO guidelines and maintain strict confidentiality of applicant information.

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