Senior Customer Success Manager – Strategic Account Leadership & Retention Specialist for Innovative AI‑Driven Cybersecurity Solutions at brighthush

About brighthush

At brighthush, we are redefining the cybersecurity landscape with cutting‑edge, AI‑accelerated detection, investigation, and response tools that empower organizations to protect their most critical assets. Our mission is simple yet powerful: to deliver human‑validated, data‑driven security that keeps businesses safe from evolving threats. With a global footprint and a culture that thrives on curiosity, collaboration, and continuous learning, brighthush is the place where technology meets impact.

Why Join brighthush?

When you become part of brighthush, you’re not just taking a job—you’re stepping into a community of innovators who are passionate about making the digital world safer. We offer:

• Dynamic, cross‑functional teams that value your voice and ideas.
• Opportunities to work with industry leaders and cutting‑edge AI technology.
• A culture that celebrates transparency, agility, and personal growth.
• Competitive compensation, comprehensive benefits, and a flexible remote work model.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted advisor to our most valuable customers, ensuring they achieve measurable business outcomes through our AI‑driven security platform. You will own the entire customer lifecycle—from onboarding and adoption to expansion and renewal—while collaborating closely with Sales, Product, and Engineering to deliver a seamless, high‑impact experience.

Key Responsibilities

• Customer Value Delivery: Champion the customer’s success by translating business objectives into actionable adoption plans, driving usage of advanced features, and quantifying ROI.
• Strategic Business Reviews: Conduct quarterly business reviews (QBRs) that highlight value, surface opportunities, and align on future roadmaps.
• Risk Management & Mitigation: Identify early warning signs of churn, develop proactive mitigation strategies, and collaborate with cross‑functional teams to resolve issues.
• Account Expansion: Drive upsell and cross‑sell initiatives by uncovering new use cases and building a compelling business case for additional modules.
• Customer Advocacy: Serve as the voice of the customer within brighthush, feeding insights into product development and marketing strategies.
• Data‑Driven Decision Making: Leverage Gainsight, Salesforce, and other analytics tools to monitor health scores, adoption metrics, and satisfaction indices.
• Team Collaboration: Partner with Sales Enablement, Product Management, and Customer Support to create a unified, customer‑centric experience.
• Continuous Improvement: Identify process gaps, propose enhancements, and lead initiatives that improve efficiency and customer satisfaction.

Essential Qualifications

• Minimum of 5 years of proven experience in Customer Success, Account Management, or a related field within the technology or cybersecurity sector.
• Track record of managing large, complex accounts and achieving high renewal rates.
• Strong communication and presentation skills, with the ability to articulate technical concepts to both technical and non‑technical audiences.
• Hands‑on experience with Gainsight and Salesforce (or equivalent CRM and CSAT platforms).
• Demonstrated problem‑solving and project management capabilities, including the ability to juggle multiple priorities in a fast‑paced environment.
• Proficiency in data analysis, with the ability to interpret dashboards, health scores, and usage metrics to drive action.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Experience in the cybersecurity industry, especially with AI‑driven security solutions.
• Background in consulting or professional services, where you’ve built long‑term client relationships.
• Knowledge of IT operations, OT environments, and the unique security challenges they face.
• Certifications such as Certified Customer Success Manager (CCSM) or Certified Information Systems Security Professional (CISSP).
• Experience leading or mentoring junior Customer Success team members.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering value and building lasting relationships.
• Strategic Thinking: Ability to see the big picture and align customer goals with product capabilities.
• Analytical Acumen: Comfortable working with data to uncover insights and drive decisions.
• Collaboration: Proven ability to work effectively across Sales, Product, Engineering, and Support.
• Adaptability: Thrives in a dynamic, remote environment and can pivot quickly in response to changing priorities.
• Leadership: Inspires confidence and motivates teams to achieve shared objectives.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We provide:

• Structured mentorship programs with senior leaders.
• Access to industry conferences, workshops, and training courses.
• Internal knowledge‑sharing sessions and cross‑departmental projects.
• Clear career pathways—from Customer Success Manager to Director of Customer Success, and beyond.

Work Environment & Culture

Our remote-first model means you can work from any of the following locations: Washington, Austin, Dallas, Phoenix, Tallahassee, or Chicago. We value flexibility, trust, and results, so you’ll have the freedom to design a work schedule that balances productivity and personal life. Our culture is built on:

• Transparency: Open communication channels and regular town‑hall meetings.
• Innovation: Encouraging experimentation and rewarding creative solutions.
• Inclusive teamwork that respects diverse perspectives.
• Commitment to work‑life harmony, with generous paid time off and flexible holidays.

Compensation & Benefits

We offer a competitive salary range of $80,000 – $110,000 per year, commensurate with experience and performance. In addition to base pay, you’ll receive:

• 401(k) matching program.
• Generous paid time off (PTO) and paid holidays.
• Health, dental, and vision insurance.
• Comprehensive retirement plan.
• Generous parental leave policy.
• Employee stock purchase plan (ESPP).
• Wellness stipend and mental health resources.
• Annual learning budget for courses, certifications, and conferences.

How to Apply

If you’re ready to join a forward‑thinking team that is reshaping cybersecurity and delivering real value to customers, we want to hear from you. Submit your application through our careers portal and let’s explore how you can make an impact at brighthush.

Join brighthush Today

Become part of a mission‑driven organization that values innovation, collaboration, and customer success. Your expertise will help shape the future of security and empower businesses worldwide to thrive in a digital age.