Dynamic Customer Marketing & Product Knowledge Intern – Driving Customer Engagement & Product Adoption at brighthush

About brighthush

brighthush is a forward‑thinking SaaS pioneer that empowers businesses across the MENA region with AI‑driven social media and customer intelligence solutions. Our mission is to illuminate the customer journey, turning data into actionable insights that fuel growth, enhance brand perception, and unlock new revenue streams. With a culture rooted in curiosity, collaboration, and continuous learning, brighthush is not just a company – it’s a community of innovators who thrive on solving complex problems with elegant, scalable technology.

Why Join brighthush?

As a rapidly expanding startup, brighthush offers a unique blend of startup agility and the resources of a well‑established tech ecosystem. You’ll work alongside seasoned product managers, data scientists, and marketing strategists, gaining hands‑on experience that will accelerate your career trajectory. We champion a remote‑first environment, allowing you to balance work and life while staying connected to a vibrant, diverse team across Egypt and beyond.

Position Overview

We’re looking for a highly motivated Customer Marketing & Product Knowledge Intern to become the linchpin between our Customer Experience (CX), Product Management, and Marketing teams. In this role, you’ll orchestrate the flow of customer insights, craft compelling communications, and build knowledge assets that drive product adoption and customer satisfaction. If you’re passionate about data, storytelling, and creating seamless customer experiences, this internship is your gateway to a career in product marketing and customer success.

Key Responsibilities

• Feedback & Insight Management: Collect, categorize, and synthesize customer feedback from Intercom, surveys, and support tickets. Translate insights into actionable items for CX and Product teams.
• Content Creation & Distribution: Draft, edit, and publish customer communications across multiple channels – Intercom, email, in‑app messaging, and the help center. Ensure tone, style, and messaging align with brand guidelines.
• Product Marketing Asset Development: Produce product updates, FAQs, release notes, and educational content that help customers understand new features and best practices.
• Knowledge Base Maintenance: Curate and update shared knowledge resources, ensuring information is accurate, up‑to‑date, and easily searchable.
• Gap Analysis & Recommendations: Identify recurring customer questions and knowledge gaps. Propose improvements to communication strategies, onboarding flows, and product documentation to boost adoption.
• Cross‑Functional Collaboration: Work closely with CX, Product, and Marketing teams to align on priorities, timelines, and deliverables.
• Reporting & Analytics: Track key metrics (e.g., open rates, click‑through rates, support ticket volume) to measure the impact of communications and knowledge assets.

Essential Qualifications

• Currently enrolled in a Bachelor’s or Master’s program in Marketing, Communications, Business, or a related field.
• Strong written and verbal communication skills in English; proficiency in Arabic is a plus.
• Experience with Intercom or similar customer communication platforms.
• Basic understanding of product marketing concepts (e.g., positioning, messaging, go‑to‑market strategy).
• Excellent organizational skills with the ability to manage multiple projects simultaneously.
• Proactive mindset: you anticipate needs, ask insightful questions, and take initiative.
• Comfortable working in a remote, fast‑paced startup environment.

Preferred Qualifications

• Prior internship or project experience in product marketing, customer success, or content strategy.
• Familiarity with data analytics tools (e.g., Google Analytics, Mixpanel) to track communication performance.
• Experience creating help center content or knowledge base articles.
• Knowledge of AI and machine learning concepts as they apply to customer intelligence.
• Multilingual abilities (Arabic, French, or other regional languages).

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate customer insights into strategic initiatives.
• Storytelling: Craft clear, engaging narratives that resonate with diverse audiences.
• Analytical Acumen: Use data to inform decisions and measure success.
• Collaboration: Thrive in cross‑functional teams, building strong relationships with stakeholders.
• Adaptability: Pivot quickly in response to changing priorities and market dynamics.
• Technical Proficiency: Comfortable with content management systems, email marketing tools, and basic HTML/CSS.

Career Growth & Learning Opportunities

At brighthush, your internship is designed to be a launchpad for your career. You’ll receive:

• Mentorship from senior product marketers and CX leaders.
• Hands‑on experience with cutting‑edge AI tools and customer intelligence platforms.
• Access to internal workshops on product strategy, data analytics, and digital marketing.
• Opportunities to present your work at company‑wide meetings, building your professional brand.
• Potential transition to a full‑time role in Product Marketing, Customer Success, or Growth Marketing upon successful completion.

Work Environment & Culture

brighthush values transparency, creativity, and a growth mindset. Our remote culture is built on:

• Weekly virtual stand‑ups and monthly town halls to keep everyone aligned.
• Flexible working hours that respect personal commitments.
• Regular virtual coffee chats and team‑building activities.
• A culture of continuous feedback, where every voice is heard.
• Commitment to diversity, equity, and inclusion across all levels.

Compensation & Perks

While specific figures may vary, interns at brighthush receive a competitive stipend that reflects the value of your contributions. In addition, you’ll enjoy:

• Full access to our internal knowledge base and learning resources.
• Participation in company‑wide events and hackathons.
• Health and wellness stipend to support your well‑being.
• Opportunity to work with industry‑leading AI and data science tools.
• Potential for future equity or stock options, depending on performance and company policy.

How to Apply

Ready to make an impact? Submit your resume, a brief cover letter outlining why you’re excited about customer marketing, and a portfolio or examples of past content work (if available). We’re eager to hear how you can help brighthush illuminate the customer journey and accelerate product adoption.

Join brighthush – Where Innovation Meets Customer Insight

At brighthush, we believe that the best products are built on a foundation of deep customer understanding. As our new Customer Marketing & Product Knowledge Intern, you’ll be at the heart of that process, turning data into stories, insights into action, and customers into advocates. If you’re ready to grow, learn, and shape the future of customer intelligence, we want to hear from you.