Senior Customer Experience Account Manager – Accelerating AI‑Driven Healthcare Operations & Client Success at brighthush
About brighthush
At brighthush, we’re redefining the future of healthcare by harnessing the power of artificial intelligence to streamline operations, reduce administrative overhead, and empower clinicians to focus on what matters most: patient care. Our flagship AI workflow automation platform seamlessly integrates with existing electronic health record (EHR) systems, delivering real‑time insights, predictive analytics, and intelligent task routing that cut costs, improve compliance, and elevate the patient experience.
Founded on a passion for technology and a commitment to social impact, brighthush has grown from a small startup to a rapidly scaling enterprise with a global footprint. We serve hospitals, health systems, and outpatient practices across North America, Europe, and Asia, helping them transform data into actionable intelligence. Our culture is built on collaboration, continuous learning, and a relentless focus on delivering measurable value to our clients.
Why Join brighthush?
As a Senior Customer Experience Account Manager at brighthush, you’ll be at the forefront of a technology revolution that is reshaping the healthcare landscape. You’ll partner with C‑suite executives, clinical leaders, and operational teams to ensure our AI solutions deliver tangible results—reducing paperwork, improving workflow efficiency, and ultimately enhancing patient outcomes.
We offer a dynamic, inclusive environment where your ideas are heard, your growth is supported, and your impact is felt across the industry. Whether you’re a seasoned account manager or a rising star in customer success, brighthush provides the tools, resources, and mentorship you need to thrive.
Key Responsibilities
- Account Stewardship: Own a portfolio of high‑value accounts, serving as the primary point of contact for all strategic initiatives and ensuring seamless adoption of our AI platform.
- Implementation Leadership: Lead cross‑functional project teams—comprising product, engineering, and support—to deliver on‑time, on‑budget implementations that meet or exceed client expectations.
- Growth & Expansion: Identify upsell and cross‑sell opportunities within existing accounts, collaborating with sales and product teams to develop tailored proposals that drive revenue growth.
- Data‑Driven Advocacy: Leverage Salesforce and other analytics tools to monitor usage metrics, generate insights, and present actionable recommendations to clients and internal stakeholders.
- Client Relationship Management: Conduct regular business reviews, gather feedback, and translate client needs into product enhancements, ensuring a continuous loop of improvement.
- Travel & On‑Site Engagement: Travel up to 25% of the time to client sites, providing on‑ground support, training, and strategic workshops.
- Thought Leadership: Represent brighthush at industry conferences, webinars, and client events, positioning the company as a trusted advisor in AI‑enabled healthcare.
Essential Qualifications
- Experience: Minimum 3+ years in account management, customer success, or a related field within the technology or healthcare sector.
- CRM Proficiency: Advanced knowledge of Salesforce (admin and reporting), with a track record of building dashboards, automating workflows, and extracting actionable insights.
- Project Management: Demonstrated ability to manage complex, multi‑phase projects—balancing timelines, budgets, and stakeholder expectations.
- Analytical Acumen: Strong data‑driven mindset; comfortable interpreting usage metrics, ROI calculations, and performance KPIs.
- Communication: Exceptional written and verbal communication skills, with the ability to translate technical concepts into clear, client‑friendly language.
- Travel Flexibility: Willingness and ability to travel up to 25% of the time, including domestic and international trips as required.
- Education: Bachelor’s degree in Business, Healthcare Administration, Information Technology, or a related discipline.
Preferred Qualifications
- Experience working with AI or machine‑learning products in a B2B environment.
- Prior exposure to the healthcare industry—knowledge of EHR systems, compliance regulations (HIPAA, GDPR), and clinical workflows.
- Project management certification (PMP, Prince2, or equivalent).
- Multilingual capabilities, especially in Spanish or Mandarin.
- Track record of exceeding quarterly revenue targets and achieving high client satisfaction scores.
Core Skills & Competencies
- Strategic Thinking: Ability to see the big picture and align client goals with brighthush’s product roadmap.
- Relationship Building: Proven skill in cultivating long‑term partnerships with C‑suite executives and operational leaders.
- Problem Solving: Creative, solution‑oriented mindset that turns challenges into opportunities.
- Collaboration: Comfortable working across departments—sales, product, engineering, and support—to deliver cohesive client experiences.
- Adaptability: Thrives in a fast‑paced, evolving environment where priorities shift quickly.
- Customer‑Centricity: Deep empathy for client pain points and a relentless drive to deliver value.
Career Growth & Learning Opportunities
- Clear progression path from Account Manager to Senior Account Manager, Account Director, and VP of Customer Success.
- Access to internal leadership programs, mentorship from senior executives, and cross‑functional training.
- Regular participation in industry conferences, hackathons, and AI research symposiums.
- Opportunity to co‑create product features based on client feedback, influencing the next generation of AI tools.
- Annual performance reviews with transparent metrics and personalized development plans.
Work Environment & Culture at brighthush
- Remote‑First Flexibility: Work from anywhere in the United States—San Francisco, New York City, or any other location—while staying connected through virtual collaboration tools.
- Inclusive, diverse, and collaborative culture that values every voice.
- Regular virtual town halls, hack days, and social events to foster community and creativity.
- Commitment to work‑life balance, with generous paid time off and flexible scheduling.
- Supportive leadership that encourages experimentation, learning from failure, and celebrating successes.
Compensation & Benefits
- Competitive Base Salary: Market‑aligned compensation with performance‑based bonuses.
- Equity: Opportunity to earn stock options as part of the total rewards package.
- Health & Wellness: Comprehensive medical, dental, and vision plans, including telehealth services.
- Retirement: 401(k) plan with company match up to 4%.
- Paid Time Off: Generous PTO policy, plus paid holidays and sick leave.
- Professional development stipend for courses, certifications, and conferences.
- Employee assistance program, mental health resources, and wellness initiatives.
Ready to Make an Impact?
If you’re passionate about leveraging technology to transform healthcare, thrive in a collaborative environment, and are ready to take ownership of client success at a company that’s changing the industry, we want to hear from you.
Join brighthush as a Senior Customer Experience Account Manager and help us empower healthcare providers worldwide to deliver better care, faster, and more efficiently. Your expertise will shape the future of AI in healthcare and create lasting value for our clients.