Dynamic Customer Operations Specialist – Freight & Logistics Coordination Expert

About brighthush

brighthush is a trailblazing logistics powerhouse that is redefining how freight moves across the globe. With a relentless focus on reliability, transparency, and customer-centricity, we empower businesses to ship with confidence, knowing that every mile is tracked, every delay is communicated, and every stakeholder is kept in the loop. Our mission is simple yet ambitious: to become the most trusted partner in the freight and logistics ecosystem by consistently delivering high‑quality service and fostering long‑term relationships with customers, employees, and vendors alike.

Why Join brighthush?

At brighthush, you’ll be part of a fast‑growing team that thrives on innovation, collaboration, and a culture of ownership. We celebrate proactive problem‑solving, encourage continuous learning, and reward those who go above and beyond to keep our customers satisfied. Whether you’re a seasoned logistics professional or a driven newcomer, you’ll find a supportive environment that values your contributions and offers clear pathways for career advancement.

Role Overview

The Dynamic Customer Operations Specialist sits at the heart of our customer operations, orchestrating the entire freight lifecycle from shipment creation to final delivery. This role demands a meticulous eye for detail, a proactive mindset, and the ability to communicate effectively with customers, carriers, and internal stakeholders. You will ensure that every shipment is accurately built in our Transportation Management System (TMS), monitored in real time, and updated with clear, timely information throughout its journey.

Key Responsibilities

• Load Building & Shipment Setup
  • Review incoming Delivery Orders (DOs) and extract shipment requirements.
  • Build and enter shipments into the TMS with precision.
  • Confirm shipment setup completion via email, including PO#, BKG#, or MBOL# in the subject line and appropriate CCs.
  • Validate data accuracy before operational execution begins.
• Load Coverage & Shipment Monitoring
  • Verify that all shipments are fully covered before scheduled pickup times.
  • Escalate uncovered shipments to brokers at least two hours prior to pickup.
  • Track shipment progress and proactively communicate any operational delays.
  • Coordinate with internal teams on recovery trucks, carrier replacement, service interruptions, and late pickups or deliveries.
• Customer Communication & Updates
  • Provide proactive shipment visibility and operational updates throughout the lifecycle.
  • Send daily ETA updates for pickup and delivery appointments, including truck location details when loaded.
  • Notify customers immediately upon driver arrival at shipper/receiver and departure from shipper/receiver, with exact times.
  • Alert customers when detention begins for OTR shipments (after 2 hours onsite).
• Detention & Delay Management
  • Inform customers and brokers of late pickups, late deliveries, missed appointments, and service risks.
  • Assist in determining next operational steps: customer communication, carrier replacement, or recovery truck coordination.
• Import & Export Coordination
  • Maintain and update shipment tracking charts for import/export freight.
  • Update customer tracking sheets with appointments, container pull status, container numbers, holds, customs issues, and delivery updates.
  • Monitor and communicate container loading schedules, delivery schedules, port or terminal delays, and operational exceptions.
  • Send final delivery documentation, charges, and PODs upon completion.

Essential Qualifications

• Previous experience in logistics, freight operations, customer operations, dispatch, or transportation coordination.
• Strong attention to detail and ability to manage multiple shipments simultaneously.
• Excellent organizational and follow‑up skills.
• Strong written and verbal English communication skills.
• Ability to provide clear, professional customer updates throughout the day.
• Comfortable working in fast‑paced transportation and logistics environments.
• Proactive identification of operational issues and appropriate escalation.
• Experience with TMS systems and shipment tracking tools.
• Strong sense of urgency and accountability.
• Ability to work independently in a remote environment.

Preferred Qualifications

• Experience with international freight and customs documentation.
• Knowledge of carrier management platforms and brokerage operations.
• Familiarity with data analytics tools for shipment performance tracking.
• Previous exposure to customer success or account management roles.

Skills & Competencies

• Exceptional communication and interpersonal skills.
• Analytical mindset with a knack for problem‑solving.
• High level of self‑motivation and ownership.
• Adaptability to changing priorities and tight deadlines.
• Team‑player attitude with a collaborative spirit.
• Tech‑savvy: comfortable with spreadsheets, dashboards, and cloud‑based tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Operations Specialist, you’ll have the chance to:

• Progress into senior operations roles such as Operations Manager or Logistics Lead.
• Take on cross‑functional projects with Sales, Customer Success, and Technology teams.
• Participate in continuous learning programs, including certifications in supply chain, TMS administration, and data analytics.
• Attend industry conferences and webinars to stay ahead of logistics trends.
• Mentor new hires and share best practices across the organization.

Work Environment & Company Culture

brighthush is built on a foundation of respect, transparency, and empowerment. Our remote‑first culture means you can work from anywhere while staying connected through:

• Daily stand‑ups and weekly team huddles.
• Collaborative tools like Slack, Microsoft Teams, and Asana.
• Regular virtual coffee chats and team‑building activities.
• A culture that celebrates wins, learns from challenges, and values work‑life balance.

Compensation & Perks

While specific salary ranges are tailored to experience and location, brighthush offers:

• Competitive base salary in USD.
• Performance‑based bonuses and incentive programs.
• 10+ business days of paid time off, plus public holidays.
• Health, dental, and vision insurance options.
• Equipment stipend or fully equipped home office setup.
• Professional development budget for courses, certifications, and conferences.
• Employee referral bonuses and recognition programs.

How to Apply

If you’re ready to take ownership of freight operations, deliver exceptional customer experiences, and grow with a forward‑thinking logistics leader, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Dynamic Customer Operations Specialist role at brighthush.

Closing Statement

At brighthush, every shipment is an opportunity to build trust, showcase reliability, and drive customer satisfaction. Join us and become an integral part of a mission that transforms freight logistics into a seamless, transparent, and customer‑centric experience. Your expertise will shape the future of how businesses move goods worldwide.