Senior Customer Research Advisor – UX & Experience Research Partner for Leading Global Brands and Innovative Product Teams

About brighthush

brighthush is a trailblazing experience research platform that empowers product teams worldwide to uncover the real stories behind their users. Trusted by industry titans in finance, healthcare, consumer goods, and technology—think JP Morgan Chase, Intuit, Google, Amazon, Meta, and Spotify—our tools help teams move from assumptions to evidence, enabling them to build products that truly resonate.

As a recognized leader in the Forrester Wave for experience research technology, brighthush is at the cutting edge of AI‑driven insights, participant recruitment, and data analysis. We are a fast‑growing, Series C‑funded company that values curiosity, collaboration, and a relentless focus on the human experience.

Why Join brighthush?

• Impact at Scale: Your work will shape the research strategies of Fortune 500 brands and disrupt how they understand their customers.
• Career Growth: From client-facing advisory to product innovation, you’ll have the opportunity to broaden your skill set and advance into leadership roles.
• Culture of Learning: We invest heavily in professional development, offering stipends for courses, conferences, and certifications.
• Inclusive Environment: Diversity and inclusion are core to our DNA. We celebrate different perspectives and foster a safe, respectful workplace.
• Competitive Compensation: Base salary ranges from $75,000 to $80,000, complemented by a performance bonus, equity, and a comprehensive benefits package.
• Flexibility: While we require residency in Chicago, Austin, or San Francisco, we support a hybrid work model that balances in‑office collaboration with remote flexibility.

Role Overview

As a Senior Customer Research Advisor at brighthush, you will be the bridge between our platform and the world’s most ambitious product teams. You’ll partner with clients to design, recruit, and execute research projects that uncover deep, actionable insights. Internally, you’ll champion client needs, driving product enhancements and ensuring that brighthush remains the most intuitive, powerful research tool on the market.

Key Responsibilities

• Client Partnership: Serve as the primary point of contact for a portfolio of high‑profile clients, guiding them through every stage of the research lifecycle.
• Research Design & Execution: Collaborate with clients to develop research plans, select appropriate methodologies, and oversee recruitment, fielding, and analysis.
• Platform Evangelism: Train and educate clients on brighthush features, ensuring they maximize platform value and achieve research objectives.
• Insight Translation: Translate raw data into clear, actionable recommendations that inform product roadmaps and business strategies.
• Feedback Loop: Act as the client advocate within brighthush, collecting feedback and working with product, engineering, and sales teams to refine the platform.
• Content Creation: Develop training materials, case studies, and best‑practice guides that help clients and internal teams master the platform.
• Participant Support: Provide guidance to research participants, ensuring a positive experience and high‑quality data collection.
• Administrative Excellence: Manage billing, invoicing, and other administrative tasks to keep projects on track and budgets balanced.

Essential Qualifications

• BA/BS in Design Research, Psychology, Anthropology, Sociology, Market Research, or a related field (MA/MS is a plus).
• 1–4 years of professional experience in client‑facing roles, preferably within research, consulting, or product management.
• Strong track record of managing multiple projects simultaneously, balancing stakeholder expectations with tight deadlines.
• Deep understanding of user research, UX, and consumer research principles, with experience in qualitative analysis.
• Excellent communication skills—able to convey complex ideas in a clear, engaging manner to both technical and non‑technical audiences.
• Proactive, self‑motivated, and eager to learn new tools, technologies, and research techniques.
• Empathy and curiosity—keen to understand client needs and participant perspectives.
• Detail‑oriented, organized, and efficient in managing research logistics.

Preferred Qualifications

• Experience with AI‑driven research platforms or data analytics tools.
• Background in product management or a related field, providing a holistic view of the product development cycle.
• Previous experience in a fast‑paced, high‑growth startup environment.
• Knowledge of industry‑specific research challenges in finance, healthcare, or technology.

Skills & Competencies

• Strategic Thinking – ability to align research objectives with business goals.
• Project Management – proficiency with tools such as Asana, Trello, or Jira.
• Data Literacy – comfortable working with spreadsheets, dashboards, and basic statistical concepts.
• Client Relationship Management – building trust, managing expectations, and delivering value.
• Collaboration – working cross‑functionally with product, engineering, sales, and marketing teams.
• Adaptability – thriving in a dynamic environment where priorities shift quickly.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your interests and strengths. Whether you aspire to become a senior advisor, a product strategist, or a leadership role in research operations, we provide:

• Mentorship from senior leaders and industry experts.
• Annual learning stipend for courses, certifications, and conferences.
• Internal knowledge‑sharing sessions and hackathons.
• Clear promotion tracks with defined milestones and performance metrics.
• Opportunities to contribute to product roadmaps and influence the future of experience research.

Work Environment & Culture

brighthush is built on a foundation of curiosity, empathy, and collaboration. Our teams work in a hybrid model that blends in‑office creativity with remote flexibility. We celebrate wins together, encourage open dialogue, and prioritize mental and physical well‑being.

Key cultural pillars include:

• Diversity & Inclusion: A commitment to building a workforce that reflects the communities we serve.
• Transparency: Regular town halls, open‑door leadership, and clear communication of company goals.
• Work‑Life Balance: Flexible PTO, 12 weeks of paid parental leave, and a generous 401(k) match.
• Community Impact: Volunteer days, charitable partnerships, and initiatives that give back to local communities.

Compensation & Benefits

While the base salary for this role ranges from $75,000 to $80,000, brighthush offers a comprehensive benefits package that includes:

• Competitive base salary and performance‑based bonus.
• Equity participation in a growing, high‑potential company.
• Health, dental, and vision insurance for you and your dependents.
• Flexible PTO, 15 company holidays, and 12 weeks of paid parental leave.
• 401(k) plan with company match.
• Remote work stipend and home‑office setup allowance.
• Learning stipend for courses, conferences, and certifications.
• Well‑being resources, including mental health support and wellness programs.

How to Apply

If you are a passionate, client‑focused research professional who thrives in a fast‑moving, innovative environment, we want to hear from you. Please submit your resume, a brief cover letter outlining why you’re excited about this role, and any relevant portfolio or case studies.

We are an equal‑opportunity employer. brighthush values diversity and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic.

Ready to shape the future of experience research? Apply now and join brighthush’s dynamic team of innovators.