Dynamic Customer Service Consultant – Remote, Dallas, Texas – Driving Exceptional Automotive Experiences at brighthush

About brighthush

brighthush is a leading force in the automotive retail landscape, redefining how people buy and sell vehicles across the United States. With a commitment to transparency, customer-centricity, and innovation, brighthush has built a reputation for delivering seamless, trustworthy experiences that empower buyers and sellers alike. Our mission is simple: to make every automotive transaction simple, honest, and enjoyable.

At brighthush, we blend cutting‑edge technology with a human touch. From our state‑of‑the‑art digital tools to our highly trained sales and service teams, every touchpoint is designed to exceed expectations. We’re proud of our culture of continuous improvement, diversity, and inclusion, and we’re always looking for passionate individuals who share our vision of transforming the automotive industry.

Role Overview

As a Customer Service Consultant at brighthush, you will be the first point of contact for our customers, guiding them through the entire vehicle buying journey. Whether they’re browsing online, calling in, or visiting a dealership, you’ll provide expert advice, recommend the best vehicles to meet their needs, and help them navigate financing, trade‑ins, and after‑sales services. This role is ideal for someone who thrives in a fast‑paced, customer‑focused environment and is eager to grow into a leadership position within our sales organization.

Key Responsibilities

• Customer Engagement: Greet customers warmly, listen actively to their needs, and establish rapport to build trust.
• Vehicle Recommendations: Leverage product knowledge and customer preferences to suggest vehicles that align with budget, lifestyle, and performance expectations.
• Purchase Guidance: Assist customers through every step of the buying process, from initial inquiry to final paperwork, ensuring a smooth, transparent experience.
• Lead Management: Capture and qualify leads, maintain accurate records in Salesforce, and follow up promptly to convert prospects into sales.
• Problem Resolution: Address customer concerns, resolve issues efficiently, and collaborate with internal teams to deliver satisfactory outcomes.
• Compliance & Licensing: Obtain and maintain a valid Automotive Salesperson License, ensuring adherence to all state regulations and company policies.
• Continuous Improvement: Participate in training sessions, share best practices, and contribute to process enhancements that elevate customer satisfaction.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree in Business, Marketing, or a related field is a plus.
• Prior experience in sales or customer service, preferably within the automotive or retail sectors.
• Strong communication and active listening skills, with the ability to articulate complex information clearly.
• Proficiency with Microsoft Office Suite, Salesforce, and Genesys or similar customer‑service platforms.
• Flexibility to work variable shifts, including evenings, weekends, and holidays, to meet customer demand.
• Valid Automotive Salesperson License (or willingness to obtain one within 90 days of hire).
• Self‑motivated, goal‑oriented, and comfortable working in a remote, team‑driven environment.

Preferred Qualifications

• Experience with automotive inventory management systems and digital sales tools.
• Knowledge of financing options, trade‑in valuations, and lease agreements.
• Previous remote work experience, demonstrating strong time‑management and communication skills.
• Multilingual abilities (Spanish, French, or other languages) to serve a diverse customer base.
• Demonstrated success in meeting or exceeding sales targets and customer satisfaction metrics.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Analytical Thinking: Ability to assess customer needs and recommend tailored solutions quickly.
• Tech Savvy: Comfortable navigating CRM systems, data entry, and digital communication tools.
• Adaptability: Thrive in a dynamic environment with changing priorities and customer demands.
• Team Collaboration: Work effectively with sales, finance, and service teams to achieve shared goals.
• Problem‑Solving: Resolve customer issues creatively while maintaining brand integrity.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Consultant, you’ll have the opportunity to:

• Progress to Senior Consultant, Sales Manager, or Regional Lead roles.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops to stay ahead of automotive trends.
• Earn certifications in automotive sales, customer experience, or digital marketing.
• Benefit from a structured performance review process that rewards excellence and innovation.

Work Environment & Culture at brighthush

Our remote-first culture empowers you to work from anywhere while staying connected to a vibrant, collaborative team. You’ll enjoy:

• Flexible scheduling that respects work‑life balance.
• Regular virtual team huddles, social events, and wellness programs.
• A culture that celebrates diversity, inclusion, and mutual respect.
• Access to cutting‑edge technology and tools that streamline your workflow.
• Recognition programs that highlight outstanding contributions and milestones.

Compensation & Benefits

We offer a competitive salary range of $43,056 – $65,312 per year, commensurate with experience and performance. In addition, you’ll receive:

• Generous paid time off (PTO) and holiday schedule.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Employee discount on vehicle purchases and services.
• Continuous learning stipend for professional development.
• Wellness benefits, including gym memberships and mental health resources.

How to Apply

Ready to join a forward‑thinking team that values innovation, customer focus, and personal growth? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

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Join brighthush Today

At brighthush, we’re not just selling cars—we’re building relationships, fostering trust, and redefining the automotive experience for every customer. If you’re passionate about service, eager to learn, and ready to make a real impact, we want to hear from you. Apply now and become part of a team that’s driving the future of automotive retail.