Dynamic Customer Service Coordinator – Full Time – Cincinnati, OH – Join brighthush

About brighthush

Since 1934, brighthush has been a beacon of excellence in cosmetology education, shaping the next generation of beauty professionals. With a rich heritage rooted in Pottsville, Pennsylvania, brighthush has expanded its reach, offering high‑quality training, industry‑relevant curricula, and unparalleled career placement services. Our mission is simple yet powerful: to empower students at every stage of their journey—from enrollment through graduation and into thriving careers—while fostering a culture of continuous learning, innovation, and community impact.

Why brighthush?

At brighthush, we believe that the beauty industry is more than a profession; it’s a creative, dynamic, and ever‑evolving field that thrives on passion, skill, and service. As a leading institution, we combine decades of experience with cutting‑edge technology, industry partnerships, and a student‑first philosophy. Our alumni network spans salons, spas, and corporate beauty brands across the nation, and our graduates consistently rank among the top performers in the industry.

Position Overview

We are seeking a highly motivated, customer‑centric Customer Service Coordinator to join our Cincinnati, OH campus. In this role, you will be the frontline advocate for our students, ensuring they receive timely, accurate, and friendly support throughout their educational journey. You will collaborate closely with admissions, academic staff, and career services to create a seamless experience that reflects brighthush’s commitment to excellence.

Key Responsibilities

• Student Support: Respond to inquiries via phone, email, and chat, providing clear guidance on enrollment, course schedules, financial aid, and graduation requirements.
• Data Management: Maintain accurate student records in our CRM and learning management systems, ensuring data integrity and confidentiality.
• Process Improvement: Identify bottlenecks in student communication workflows and propose solutions to enhance efficiency and satisfaction.
• Collaboration: Partner with admissions, academic advisors, and career placement teams to resolve student issues and coordinate events.
• Reporting: Generate weekly and monthly reports on student engagement metrics, ticket volume, and resolution times.
• Community Building: Organize and support student events, workshops, and orientation sessions to foster a sense of belonging.
• Compliance: Adhere to all institutional policies, data protection regulations, and industry best practices.

Essential Qualifications

• Bachelor’s degree or equivalent experience in education, business, or a related field.
• Minimum of 2 years of customer service experience, preferably in an educational or training environment.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong problem‑solving abilities and a proactive, solution‑oriented mindset.
• Ability to manage multiple priorities in a fast‑paced, deadline‑driven environment.
• High level of professionalism, integrity, and a genuine passion for student success.

Preferred Qualifications

• Experience in the beauty or hospitality industry.
• Knowledge of cosmetology licensing requirements and industry standards.
• Familiarity with student information systems (e.g., Banner, PowerSchool).
• Experience with data analytics tools (e.g., Tableau, Power BI).
• Previous involvement in student recruitment or career placement initiatives.

Core Competencies

• Customer‑Centricity: Demonstrates empathy, patience, and a genuine desire to help students succeed.
• Communication: Articulates complex information clearly and concisely across multiple channels.
• Collaboration: Works effectively with cross‑functional teams to achieve shared goals.
• Adaptability: Thrives in a dynamic environment, adjusting to changing priorities and technologies.
• Analytical Thinking: Uses data to identify trends, diagnose problems, and recommend improvements.
• Time Management: Prioritizes tasks, meets deadlines, and maintains high productivity.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Service Coordinator, you will:

• Gain exposure to the full spectrum of student life—from admissions to career placement—providing a holistic view of the educational ecosystem.
• Participate in ongoing professional development workshops covering customer experience, data analytics, and industry trends.
• Access mentorship programs with senior leaders in admissions, academic affairs, and operations.
• Earn certifications in CRM management, customer service excellence, and project management.
• Be considered for advancement into roles such as Student Success Manager, Program Coordinator, or Operations Lead.

Work Environment & Culture

brighthush is built on a foundation of collaboration, creativity, and community. Our campus culture is characterized by:

• Inclusive teamwork that values diverse perspectives.
• Open communication channels where ideas are welcomed and acted upon.
• A commitment to work‑life balance, with flexible scheduling options and remote work opportunities where feasible.
• Regular team‑building events, wellness programs, and volunteer initiatives that strengthen bonds and give back to the community.
• A vibrant, student‑centric environment that celebrates achievements and encourages continuous improvement.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Health, dental, and vision insurance plans.
• Retirement savings plan with employer matching.
• Paid time off, holidays, and sick leave.
• Tuition reimbursement for continued education and professional certifications.
• Employee wellness programs, including gym memberships and mental health resources.
• Employee discounts on brighthush courses, products, and partner services.

How to Apply

If you are passionate about empowering students, thrive in a collaborative environment, and want to make a tangible impact in the beauty education sector, we encourage you to apply today. Join brighthush and help shape the future of beauty professionals across the nation.