Dynamic Customer Service & Loss Prevention Associate – Retail Security & Guest Experience Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, celebrated for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 1,200 stores worldwide, brighthush combines a vibrant, inclusive culture with a relentless focus on customer delight and operational excellence. Our mission is simple: to provide shoppers with an exceptional experience while fostering a workplace where every team member can grow, innovate, and thrive. Whether you’re working in one of our bustling retail locations, a state‑of‑the‑art distribution center, or a dynamic corporate office, you’ll find a community that values collaboration, integrity, and continuous learning.

Why Join brighthush?

At brighthush, we believe that the foundation of our success lies in the people who make it happen. As a Customer Service & Loss Prevention Associate, you’ll be at the frontline of our customer experience, ensuring every guest feels welcomed, safe, and valued. This role offers a unique blend of customer engagement, security awareness, and teamwork—an ideal fit for individuals who thrive in fast‑paced, people‑centric environments. In addition to a competitive starting wage, you’ll enjoy a comprehensive benefits package, opportunities for advancement, and a culture that rewards initiative and creativity.

Key Responsibilities

• Deliver Outstanding Customer Service: Provide timely, courteous, and knowledgeable assistance to shoppers, ensuring a positive and memorable visit.
• Engage and Educate: Proactively interact with customers to promote store policies, product knowledge, and brand values, creating a welcoming atmosphere.
• Deterrence & Security: Serve as a visible deterrent to theft through confident presence, customer engagement, and adherence to loss prevention protocols.
• Checkout Oversight: Monitor and enforce accurate checkout procedures, ensuring compliance with store standards and minimizing shrink.
• Collaboration with Management: Communicate shrink‑related concerns to Store Management and Loss Prevention teams, contributing to data‑driven decision making.
• Support Shrink Reduction Initiatives: Participate in store‑wide programs aimed at reducing shrink, including training, audits, and process improvements.
• Promote Integrity & Confidentiality: Uphold a culture of honesty, respect, and confidentiality in all interactions.
• Safety Champion: Advocate for safety awareness, report hazards, and support the maintenance of a secure environment for staff and customers alike.
• Commitment & Accountability: Follow through on assignments with minimal supervision, meeting or exceeding performance goals.
• Adherence to Policies: Comply with all labor laws, company policies, and procedural guidelines.
• Additional Duties: Perform other related tasks as assigned to support store operations and team objectives.

Essential Qualifications

• High school diploma or equivalent; additional education or certifications in retail, security, or customer service is a plus.
• 0–2 years of retail or security experience, with a demonstrated ability to handle customer inquiries and resolve issues efficiently.
• Excellent verbal and written communication skills, with a friendly and professional demeanor.
• Strong judgment and the ability to respond appropriately to changing situations or unexpected events.
• Proactive, self‑motivated, and capable of working independently while collaborating effectively with peers and supervisors.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays, to meet business needs.
• Basic computer literacy and familiarity with point‑of‑sale (POS) systems.

Preferred Qualifications

• Experience in loss prevention, security, or a related field.
• Knowledge of retail shrink management techniques and best practices.
• Previous exposure to a fast‑paced retail environment with high customer traffic.
• Demonstrated ability to train or mentor new team members.
• Multilingual abilities to serve a diverse customer base.

Skills & Competencies

• Customer‑centric mindset with a passion for creating memorable shopping experiences.
• Strong observational skills and attention to detail.
• Conflict resolution and de‑escalation techniques.
• Team player who thrives in collaborative settings.
• Adaptability and resilience in dynamic, fast‑moving environments.
• Basic analytical skills to interpret shrink data and contribute to improvement initiatives.

Career Growth & Learning Opportunities

brighthush is committed to nurturing talent and providing clear pathways for advancement. As a Customer Service & Loss Prevention Associate, you’ll gain exposure to multiple facets of retail operations, positioning you for future roles such as Store Manager, Loss Prevention Supervisor, or Corporate Analyst. We offer on‑the‑job training, mentorship programs, and access to our internal learning portal, which includes courses on leadership, customer experience, and retail technology. Employees who demonstrate exceptional performance may also qualify for accelerated promotion tracks and cross‑departmental projects.

Work Environment & Company Culture

Our culture is built on the pillars of respect, integrity, and continuous improvement. At brighthush, you’ll find a supportive environment where ideas are welcomed, feedback is constructive, and teamwork is celebrated. We prioritize work‑life balance through flexible scheduling, employee recognition programs, and a commitment to mental and physical well‑being. Our open‑door policy encourages open communication between staff and leadership, ensuring that every voice is heard and valued.

Compensation, Perks & Benefits

Starting Pay: $15.00 to $15.50 per hour, based on experience, skills, and performance. Benefits Package:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options (available after qualifying period).
• 401(k) retirement plan with company match for eligible employees.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Paid time off, including vacation, sick leave, and paid holidays.
• Paid parental leave and adoption assistance.
• Life and disability insurance.
• Employee assistance program (EAP) for mental health support.
• On‑site wellness resources and fitness discounts.
• Professional development stipend and tuition reimbursement for relevant courses.
• Referral bonuses for bringing in qualified talent.

• Discounts on childcare, cell phone plans, and pet insurance.
• Auto and home insurance discounts through partner providers.
• Scholarship program for employees and their families.
• Regular team‑building events, holiday parties, and community service opportunities.

Location & Schedule

This position is based at the brighthush Store 0543 in Maple Grove, MN. The role requires a flexible schedule, including evenings, weekends, and holidays, to support peak shopping periods and store operations.

How to Apply

If you’re ready to bring your customer service expertise and security acumen to a dynamic, growth‑oriented team, we encourage you to apply today. Join brighthush and become part of a company that values integrity, innovation, and the success of its people.

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.

Ready to Take the Next Step?

Embark on a rewarding career where every day offers new challenges, learning opportunities, and the chance to make a real impact. Apply now and discover how your skills can shine at brighthush.