Dynamic Customer Service Representative – Home Services & Client Relations Specialist at brighthush

About brighthush

brighthush is a family‑owned, community‑driven leader in residential plumbing, heating, and air‑conditioning services across the southeastern region of Pennsylvania. With a legacy that dates back to 1948, we have grown from a single local shop into a trusted name that families rely on for quality, integrity, and unparalleled customer care. Our mission is simple: to deliver exceptional service while fostering a workplace where every team member can thrive, innovate, and feel truly valued.

Why Join brighthush?

At brighthush, we believe that great service starts with great people. We invest in our employees through continuous training, career advancement pathways, and a culture that celebrates individuality, teamwork, and a shared commitment to excellence. When you join our family, you’ll experience:

• Competitive hourly pay ranging from $23.00 to $26.00, with overtime and performance bonuses.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Paid time off, paid maternity/paternity leave, and a 401(k) plan with up to a 3.5% company match.
• Access to cutting‑edge technology: a fully loaded laptop, integrated scheduling software, and real‑time customer data tools.
• Employee perks such as a VIP membership, discounts on services, company swag, and a robust referral program.
• Flexible scheduling options, including the possibility to work remotely after completing in‑person training.
• A supportive, family‑like environment that encourages growth, creativity, and a healthy work‑life balance.

Position Overview

As a Customer Service Representative at brighthush, you will be the first point of contact for homeowners seeking reliable plumbing, heating, or cooling solutions. Your role is pivotal in turning inquiries into booked service appointments, ensuring customer satisfaction, and maintaining accurate records across our integrated systems.

Key Responsibilities

• Handle inbound calls with professionalism, empathy, and a solution‑oriented mindset.
• Convert customer inquiries into scheduled appointments by following a structured call script while maintaining authenticity.
• Accurately enter and update customer information in our database, ensuring data integrity and confidentiality.
• Coordinate with dispatch and field technicians to confirm appointment details and resolve scheduling conflicts.
• Participate in ongoing training sessions to refine communication skills, product knowledge, and customer service best practices.
• Track call metrics, customer feedback, and service outcomes to contribute to continuous improvement initiatives.
• Assist with follow‑up communications, including appointment reminders, post‑service surveys, and upsell opportunities.
• Adhere to company policies, safety protocols, and regulatory requirements at all times.

Essential Qualifications

• High school diploma or equivalent (preferred).
• Minimum of 1 year experience in a customer‑facing role, preferably in a call center or service industry.
• Strong verbal and written communication skills in English.
• Proficiency with computer systems, CRM platforms, and Microsoft Office Suite.
• Ability to multitask, prioritize, and maintain composure during high‑volume periods.
• Positive attitude, strong work ethic, and a genuine desire to help others.
• Reliable transportation to attend initial in‑person training and quarterly office meetings.
• Successful completion of a background check and drug screening.

Preferred Qualifications

• Experience in the home‑services or HVAC industry.
• Knowledge of plumbing, heating, or air‑conditioning systems.
• Previous exposure to call‑center software such as Zendesk, Freshdesk, or similar platforms.
• Multilingual abilities to serve a diverse customer base.
• Demonstrated ability to meet or exceed performance metrics (e.g., call handling time, conversion rates).

Skills & Competencies

• Customer‑centric mindset with a passion for problem‑solving.
• Excellent listening skills and the ability to read between the lines.
• Strong organizational skills and attention to detail.
• Adaptability to changing priorities and a fast‑paced environment.
• Team player who collaborates effectively with dispatch, technicians, and management.
• Resilience under pressure and a commitment to continuous learning.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibilities. As a Customer Service Representative, you’ll have the chance to:

• Advance into senior support roles, team lead positions, or specialized service coordination.
• Participate in cross‑training programs that expose you to field operations, sales, and technical support.
• Earn certifications in customer service excellence, HVAC fundamentals, or project management.
• Attend quarterly workshops and industry conferences to stay ahead of market trends.
• Benefit from a mentorship program that pairs you with seasoned leaders within brighthush.

Work Environment & Company Culture

Our culture is built on the principles of respect, collaboration, and a willingness to “Get Weird and Win.” We celebrate individuality, encourage creative problem‑solving, and reward initiative. Employees enjoy:

• Regular team‑building events, both virtual and in‑person.
• Open communication channels with leadership and transparent decision‑making.
• A supportive network that values work‑life balance and personal well‑being.
• Recognition programs that highlight outstanding contributions and milestones.

Compensation & Benefits

Our comprehensive benefits package is designed to support you both professionally and personally:

• Competitive hourly wage ($23.00–$26.00) with overtime and performance bonuses.
• Full healthcare coverage (medical, dental, vision) with a low employee contribution.
• Paid time off and family leave policies.
• 401(k) retirement plan with up to a 3.5% company match.
• Employee referral bonuses and a generous VIP membership program.
• Company‑sponsored technology, including a laptop and access to integrated software.
• Quarterly in‑office meetings, company swag, and a vibrant employee referral program.

Schedule & Flexibility

We offer a full‑time schedule of 40 hours per week, with flexibility to accommodate your lifestyle. Key scheduling details include:

• Minimum of 8 hours on Saturdays and Sundays.
• Shift windows from 8:00 AM to 10:00 PM, with emphasis on evening hours.
• Option for daytime or afternoon shifts based on business needs.
• Initial four weeks of in‑person training (Monday–Friday, 9:00 AM–5:00 PM).
• Remote work eligibility after training, with quarterly in‑office meetings.

How to Apply

Ready to join a team that values your talent, supports your growth, and celebrates your individuality? Submit your application today and become part of the brighthush family.

For more information, visit or apply directly through our portal: .