Senior Aeroderivative Customer Service Manager – Global Power Plant Field Services, Contract Performance, and Customer Experience Leadership

About brighthush

At brighthush, we are on a mission to accelerate the transition to reliable, affordable, and sustainable energy. Our portfolio spans advanced aeroderivative gas turbines, integrated power solutions, and cutting‑edge digital services that help utilities, industrial plants, and commercial customers power their operations with confidence and resilience. We are a global organization that values innovation, collaboration, and a relentless focus on customer success. If you are passionate about electrifying and decarbonizing the world, brighthush offers a platform where your expertise can shape the future of power generation.

Why This Role Matters

The Senior Aeroderivative Customer Service Manager is a pivotal role that bridges the gap between our customers and the technical teams that keep their power plants running smoothly. You will be the single point of contact for a portfolio of high‑value aeroderivative assets, ensuring that maintenance, repair, and operational support are delivered on time, within budget, and to the highest quality standards. Your decisions will directly influence customer satisfaction, field service efficiency, and the long‑term profitability of our aeroderivative business.

Key Responsibilities

• Customer Relationship Leadership: Serve as the primary liaison for assigned regions, products, or coverage areas, providing timely and satisfactory resolution of all customer concerns.
• Technical & Business Support: Maintain deep knowledge of aeroderivative configurations, installations, and performance metrics; translate complex technical data into actionable insights for customers.
• Strategic Influence: Shape the service strategy for your area of responsibility, including resource allocation, policy development, and continuous improvement initiatives.
• Decision Making & Problem Solving: Apply high-level judgment to navigate operational, product, manufacturing, technology, and engineering challenges; recommend best practices and innovative solutions.
• Cross‑Functional Collaboration: Coordinate with engineering, manufacturing, supply chain, and field service teams to ensure seamless execution of maintenance and repair activities.
• Project & Program Leadership: Lead functional teams or projects with minimal resource requirements, risk, or complexity; drive program documentation, planning, marketing, and execution.
• Stakeholder Communication: Articulate complex concepts clearly to diverse audiences; influence decision‑makers and guide stakeholders toward optimal outcomes.
• Performance Metrics: Track and report on key performance indicators such as service level agreement (SLA) compliance, customer satisfaction scores, and field service efficiency.
• Travel & On‑Site Presence: Travel up to 25% of the time to support on‑site customer engagements, field service coordination, and regional events.

Essential Qualifications

• Bachelor’s degree in Engineering, Business, or a related field (or equivalent combination of education and experience).
• Minimum of 5 years of experience in power plant field services, contract performance management, or a related operational role.
• Strong understanding of aeroderivative gas turbine technology and maintenance practices.
• Proven track record of managing customer relationships and delivering high‑quality service outcomes.
• Excellent oral and written communication skills in English.
• Demonstrated ability to analyze complex problems, develop solutions, and influence cross‑functional teams.
• Legal authorization to work in the United States or Canada.
• Willingness to travel up to 25% of the time.

Preferred Qualifications

• Experience in power plant operational/outage management and project management.
• Project Management Professional (PMP) or equivalent certification.
• Knowledge of regulatory frameworks and compliance standards in the power generation sector.
• Experience leading or mentoring teams in a global, multi‑site environment.
• Proficiency with customer relationship management (CRM) systems and data analytics tools.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term partnerships.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day operational details.
• Analytical Acumen: Strong data‑driven decision making and problem‑solving skills.
• Leadership & Influence: Inspiring teams, negotiating with stakeholders, and driving change.
• Adaptability: Thrives in a fast‑paced, evolving industry with shifting priorities.
• Communication: Clear, concise, and persuasive communication across technical and non‑technical audiences.
• Collaboration: Works effectively with cross‑functional teams and external partners.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Senior Aeroderivative Customer Service Manager, you will have the opportunity to:

• Progress into regional or global leadership roles within the aeroderivative business.
• Take on cross‑functional projects that span engineering, supply chain, and digital transformation.
• Participate in executive‑level strategy sessions and influence the direction of our product portfolio.
• Access continuous learning programs, including technical certifications, leadership workshops, and industry conferences.
• Benefit from a mentorship program that pairs you with senior leaders across the organization.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and high‑performance culture. We value:

• Innovation: Encouraging creative problem solving and new ideas.
• Integrity: Acting with honesty, transparency, and accountability.
• Respect: Valuing diverse perspectives and fostering a supportive workplace.
• Work‑Life Balance: Flexible work arrangements, remote options, and generous time‑off policies.
• Community Impact: Commitment to sustainability, community engagement, and responsible business practices.

Compensation & Benefits

While specific compensation will be tailored to your experience, education, and skill set, the typical range for this role is:

• United States: $119,600 – $199,400 USD per year, with geographic differential adjustments for high‑cost areas.
• Canada: $138,200 – $188,200 CAD per year.

In addition to a competitive base salary, you will be eligible for:

• Discretionary annual bonus tied to individual and company performance.
• Comprehensive health, dental, vision, and prescription drug coverage.
• 24/7 nurse‑based health coach and employee assistance program.
• 401(k) retirement savings plan with company matching contributions.
• Tuition assistance and professional development stipend.
• Paid parental leave, adoption assistance, and disability benefits.
• 12 paid holidays, flexible vacation policy, and paid time off.
• Relocation assistance for eligible candidates.

How to Apply

If you are ready to lead customer service excellence for brighthush’s aeroderivative portfolio and help shape the future of sustainable power, we encourage you to apply today. Submit your resume and a cover letter outlining your experience and why you are the ideal candidate for this role.

Join brighthush and be part of a team that is redefining the energy landscape—one turbine at a time.