Senior Customer Success Manager – Enterprise & High‑Value Account Growth Specialist

About brighthush

brighthush is redefining the way engineers design, test, and validate their products. As the world’s first cloud‑based, AI‑native engineering simulation platform, we bring together CFD, FEA, thermal, and electromagnetics into a single, browser‑based environment. Powered by Engineering AI that guides simulation setup, Physics AI that delivers validated predictions in seconds, and agentic workflows that execute multi‑step pipelines at any scale, brighthush empowers every engineer to explore thousands of design options, test them instantly, and make confident decisions—no matter the size of the organization.

Founded in Munich in 2012 by a team of visionary engineers, brighthush has grown into a trusted partner for more than 800,000 engineers worldwide. Our customers span the globe and include industry leaders such as Johnson & Johnson, Mitsubishi, Magna, Toshiba, Bühler, AECOM, and Zaha Hadid Architects. We are driven by a simple conviction: simulation should be accessible to all, not just the specialists who traditionally own CAE tools.

The Role

As a Senior Customer Success Manager at brighthush, you will be the steward of the entire customer lifecycle for a portfolio of commercial and high‑potential accounts—including enterprise‑level clients. Your mission is to maximize lifetime value through onboarding, adoption, renewal, and expansion. You will own a clear renewal and expansion pipeline, negotiate contracts, and close deals that directly fuel brighthush’s growth.

Why This Role Matters

Every renewal secured and every expansion landed translates into tangible revenue growth for brighthush. More importantly, the relationships you build determine how deeply simulation becomes embedded in each customer’s engineering organization. Your work will shape the customer journey, refine playbooks, segment accounts, and optimize tooling in an international, fast‑moving environment. You’ll have the opportunity to influence the future of Customer Success at brighthush and leave a lasting impact on our customers and the industry.

What You’ll Own

• End‑to‑End Account Management – Own a portfolio of commercial and high‑potential accounts from onboarding through renewal and expansion.
• Revenue Accountability – Build and manage a renewal and expansion pipeline, run opportunity management, negotiate contract terms, and close deals to signature.
• Strategic Growth Planning – For each key account, define current value, identify future opportunities (new teams, sites, use cases), and craft a clear path to growth.
• Targeted Expansion Campaigns – Design multi‑touch, engineering‑team‑specific campaigns in partnership with Marketing, and execute them against a detailed plan.
• Program Management of Growth Initiatives – Coordinate benchmarks, pilots, and technical evaluations across customer engineers and brighthush teams, ensuring clear timelines and deliverables.
• Organic & Referral‑Led Growth – Champion internal referral networks and word‑of‑mouth advocacy within large engineering organizations.
• Business Reviews & ROI Demonstration – Lead high‑value business reviews that showcase realized ROI and reinforce the value of brighthush.
• Customer Health & Retention – Identify early retention risks, develop mitigation plans, and focus on pivotal accounts for retention or expansion.
• Segmented Delivery Model – Implement tech‑touch and agentic CS motions to deliver a high‑quality experience at scale, while providing high‑touch support for high‑value accounts.
• Adoption of Engineering AI & Physics AI – Drive adoption of the newest, most strategic parts of the platform across your book.

Who You’ll Work With

brighthush thrives on collaboration. In this role, you’ll partner closely with teams that directly influence your success:

• Marketing – Collaborate on expansion campaigns, lifecycle programs, and content that amplifies your account insights.
• Support – Share real‑time account health signals and jointly address early warning signs.
• Application & Solution Engineering – Leverage technical depth for benchmarks, pilots, and rapid results.
• Product & Engineering – Provide Voice‑of‑Customer input for the roadmap and speak credibly about upcoming features.
• Sales – Receive fully contextual handovers and partner on the largest opportunities.

What We Expect From You

• 4+ Years of Customer‑Facing Experience in High‑Growth SaaS – Proven ownership of renewals and/or expansions, with a track record of closing deals.
• Pipeline & Opportunity Management – Build, forecast, and manage a pipeline in a CRM that stakeholders rely on.
• Negotiation & Closing Expertise – Comfortable handling commercial terms, contract adjustments, pricing conversations, and procurement.
• Account Tiering & Prioritization – Run a substantial book of accounts, tier them, and allocate resources effectively.
• Project & Program Management – Drive pilots, benchmarks, and rollouts across cross‑functional teams that do not report to you.
• Sales & Growth Track Record – Demonstrable expansion wins and clear explanations of how you achieved them.
• Engineering / CAE Domain Credibility – Ability to engage in technical conversations with simulation engineers and senior leaders.
• AI‑Native Workflows – Daily use of AI for productivity (e.g., call prep, summarization, research, CRM insights) and a passion for advancing AI integration.
• CRM Discipline – Proficiency in Salesforce or HubSpot.

Preferred Qualifications

• Experience with tiered or segmented touch models, including automation and AI‑assisted workflows.
• Hands‑on CFD, FEA, or thermal background.
• Experience cross‑selling an AI layer onto a core subscription or running retention and expansion campaigns with Marketing.

Skills & Competencies

• Strategic thinking and data‑driven decision making.
• Exceptional communication and storytelling skills.
• Strong analytical and problem‑solving abilities.
• Customer‑centric mindset with a passion for delivering value.
• Resilience and adaptability in a fast‑paced, evolving environment.
• Team player who thrives in a collaborative culture.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Mentorship from senior leaders across Customer Success, Product, and Engineering.
• Regular training on the latest AI technologies, simulation methodologies, and industry trends.
• Opportunities to lead cross‑functional initiatives and shape the future of Customer Success.
• Clear career paths to senior leadership roles, such as Director of Customer Success or VP of Customer Experience.
• Participation in industry conferences, webinars, and thought‑leadership events.

Work Environment & Company Culture

brighthush is built on curiosity, dedication, and a strong team spirit. We celebrate diversity, equity, and inclusion, and we actively recruit talent from around the globe. Our culture encourages:

• Open communication and transparency across all levels.
• Continuous learning and experimentation.
• Recognition of individual and team achievements.
• Flexibility with remote work options and a supportive work‑life balance.
• Community engagement and social impact initiatives.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonuses tied to renewal and expansion metrics.
• Equity or stock‑option opportunities to share in the company’s success.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget and tuition reimbursement.
• Wellness programs, including mental health resources and fitness stipends.
• Flexible work arrangements and a supportive remote work infrastructure.

Location

United States (EST / CST) – Remote work is available across the U.S. with flexible scheduling to accommodate time zones.

Diversity, Equity & Inclusion at brighthush

brighthush is an equal‑opportunity employer that embraces diversity and encourages everyone to be themselves. We value talent from all backgrounds and are committed to creating an inclusive environment where every employee can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to Apply

If you are ready to take ownership of customer success, drive revenue growth, and shape the future of engineering simulation, we want to hear from you. Submit your application through our careers portal, and let’s explore how you can contribute to brighthush’s mission of making simulation accessible to all.