Dynamic Customer Service Representative – Remote, Full‑Time, Healthcare Support – Tri‑State Area (NY, NJ, CT) – Join brighthush

About brighthush

brighthush is a forward‑thinking healthcare organization dedicated to delivering high‑quality physical and occupational therapy services across the Tri‑State Area. With a mission to empower patients to regain independence and improve quality of life, we blend compassionate care with cutting‑edge technology. Our team is built on collaboration, continuous learning, and a commitment to excellence. As we expand our reach, we’re looking for a motivated Customer Service Representative who can become a vital part of our patient‑first culture.

Why This Role Matters

In the fast‑moving world of healthcare, the first point of contact can shape a patient’s entire experience. As a Customer Service Representative at brighthush, you’ll be the friendly voice that guides patients through scheduling, inquiries, and online requests. Your professionalism, empathy, and efficiency will help patients feel supported from the moment they call or log in. This role is essential to our mission of providing seamless, patient‑centric care.

Key Responsibilities

• Patient Scheduling & Coordination: Manage appointment calendars, confirm bookings, and handle rescheduling with precision and courtesy.
• Multi‑Line Phone Support: Operate a multi‑line phone system, triage calls, and direct patients to the appropriate department or specialist.
• Online Request Processing: Respond to patient inquiries submitted via our portal, ensuring timely and accurate resolution.
• Data Entry & Record Maintenance: Update patient information in our electronic health record (EHR) system, ensuring data integrity and confidentiality.
• Team Collaboration: Work closely with therapists, billing staff, and administrative teams to streamline patient journeys.
• Training & Development: Participate in a comprehensive three‑week in‑person training program in NYC, then apply learned skills in a remote setting.
• Shift Flexibility: Adapt to rotating shifts, including evenings, weekends, and holidays, to meet patient needs.

Essential Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with a patient‑first mindset.
• Basic computer literacy and comfort with multi‑line phone systems.
• Reliable high‑speed home internet (minimum 300 Mbps).
• Residency within the Tri‑State Area (NY, NJ, CT) to facilitate in‑person training.
• Availability to work rotating shifts, including nights and weekends.

Preferred Qualifications

• Prior experience in a customer‑service or call‑center environment.
• Experience working in healthcare or a regulated industry.
• Familiarity with Raintree or similar customer‑relationship management (CRM) platforms.
• Basic understanding of HIPAA privacy regulations.
• Strong problem‑solving skills and the ability to handle high‑volume call traffic.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication across phone, email, and chat.
• Technical Proficiency: Comfortable navigating multiple software applications, including EHR, CRM, and scheduling tools.
• Time Management: Ability to prioritize tasks, manage multiple calls, and meet deadlines.
• Adaptability: Thrive in a dynamic environment, quickly learning new processes and technologies.
• Team Player: Collaborate effectively with cross‑functional teams to deliver outstanding patient experiences.
• Attention to Detail: Maintain accuracy in data entry and patient records.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you’ll have the opportunity to:

• Progress to a Senior Customer Service Specialist or Team Lead role.
• Transition into clinical support, billing, or operations positions.
• Participate in ongoing training programs covering healthcare compliance, advanced communication techniques, and technology updates.
• Earn certifications such as Certified Customer Service Professional (CCSP) or HIPAA Privacy Associate through our learning portal.
• Attend quarterly workshops and webinars featuring industry experts.

Work Environment & Culture

brighthush fosters a culture of respect, innovation, and community. Our remote work model is supported by:

• State‑of‑the‑art collaboration tools (Zoom, Teams, Slack).
• Regular virtual team meetings and social events.
• Access to a digital library of resources, including best‑practice guides and industry research.
• A supportive manager who champions professional growth and work‑life balance.

Compensation & Benefits

We offer a competitive salary range of USD 37,440 – 39,520 per year, commensurate with experience and performance. In addition, you’ll receive:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and holidays).
• Flexible work hours and remote work flexibility.
• Employee wellness program, including mental health resources.
• Professional development stipend and tuition reimbursement for relevant courses.

How to Apply

Ready to make a difference in patients’ lives while advancing your career? Click the link below to submit your application and join the brighthush family. We look forward to learning how your unique skills and passion can help us continue to deliver exceptional care.