Dynamic Customer Service & Sales Order Entry Specialist – High‑Volume Processing, Compliance & Data Management

About brighthush

brighthush is a leading innovator in the healthcare sector, dedicated to transforming the way life‑saving products reach patients worldwide. With a mission rooted in compassion, scientific rigor, and operational excellence, brighthush has built a reputation for delivering high‑quality, compliant solutions that improve patient outcomes and streamline supply chains. Our culture is built on collaboration, continuous learning, and a relentless focus on quality, making brighthush an exciting place for professionals who want to make a tangible impact.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, mission‑driven team that values innovation, integrity, and personal growth. We offer a flexible remote work environment, competitive compensation, and a comprehensive benefits package designed to support your well‑being and career aspirations. Whether you’re a seasoned order‑entry professional or a recent graduate eager to grow, brighthush provides the resources, mentorship, and opportunities to thrive.

Position Overview

We are seeking a meticulous, self‑motivated Customer Service & Sales Order Entry Specialist to join our remote team. In this role, you will be the backbone of our order‑processing operations, ensuring that every sales order is captured accurately, processed efficiently, and compliant with industry regulations. Your attention to detail, technical proficiency, and commitment to quality will directly influence our ability to deliver life‑saving products on time and within regulatory frameworks.

Key Responsibilities

• Order Processing: Capture and validate incoming sales orders from multiple channels (phone, email, web portal) into our ERP system with 100% accuracy.
• Database Management: Maintain and update customer, product, and inventory databases, ensuring data integrity and real‑time visibility for cross‑functional teams.
• Discrepancy Reconciliation: Identify, investigate, and resolve order discrepancies, billing issues, and inventory mismatches in a timely manner.
• Compliance Assurance: Adhere to ISO, AATB, FDA, and GMP guidelines throughout the order‑entry process, documenting all activities for audit readiness.
• Credit & Payment Processing: Process credit card transactions securely using approved software, ensuring compliance with PCI‑DSS standards.
• Reporting & Analytics: Generate daily, weekly, and monthly reports on order volume, processing times, and error rates to support continuous improvement initiatives.
• Cross‑Functional Collaboration: Work closely with Sales, Finance, Logistics, and Quality Assurance teams to resolve issues and improve workflow efficiencies.
• Process Improvement: Participate in Kaizen events and suggest automation or workflow enhancements that reduce manual effort and increase accuracy.

Essential Qualifications

• High school diploma or GED; associate’s degree preferred.
• Minimum of 3 years of high‑volume order‑entry experience in a regulated environment.
• Strong attention to detail and a proven track record of maintaining 99.9% data accuracy.
• Proficiency with Microsoft Outlook, ERP systems, and data‑entry tools.
• Experience with Tissue Trace Software, GMP Compliance Software, and credit card processing platforms.
• Solid understanding of ISO, AATB, FDA, and GMP regulatory requirements.
• Excellent written and verbal communication skills in English.
• Self‑starter who can work independently while maintaining strong collaboration with remote teammates.

Preferred Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or a related field.
• Experience in the biopharmaceutical or medical device industry.
• Knowledge of advanced ERP modules (e.g., SAP, Oracle) and data‑visualization tools (Power BI, Tableau).
• Certified Six Sigma Green Belt or similar process‑improvement certification.
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.

Core Skills & Competencies

• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable solutions.
• Regulatory Compliance: Deep understanding of industry standards and the ability to apply them consistently.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic issues.
• Time Management: Prioritize tasks effectively in a fast‑paced, remote environment.
• Communication: Clear, concise communication with internal stakeholders and external partners.
• Team Player: Collaborative mindset, ready to share knowledge and support teammates.
• Adaptability: Thrive in a changing environment, quickly learning new processes or tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service & Sales Order Entry Specialist, you will have the opportunity to:

• Progress into a Senior Order Management Lead role, overseeing a team of specialists and driving strategic initiatives.
• Transition into Compliance & Quality Assurance positions, leveraging your regulatory knowledge to shape company policies.
• Participate in Cross‑Functional Projects that span Sales, Finance, and Operations, expanding your skill set and visibility.
• Access Professional Development Programs such as Six Sigma training, ERP certification, and leadership workshops.
• Benefit from a Mentorship Program pairing you with senior leaders who can guide your career trajectory.

Work Environment & Company Culture

brighthush champions a culture of transparency, respect, and innovation. Our remote work model is supported by:

• Weekly virtual town halls and team check‑ins to maintain connection.
• State‑of‑the‑art collaboration tools (Slack, Microsoft Teams, Zoom).
• Flexible scheduling that respects work‑life balance.
• Regular virtual social events and wellness challenges.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

We offer a competitive salary range of $47,840 – $52,000 per year, commensurate with experience and qualifications. In addition, you’ll enjoy:

• 401(k) plan with company matching.
• Generous paid time off (PTO) and paid holidays.
• Tuition reimbursement for approved courses and certifications.
• Health, dental, and vision insurance plans.
• Employee assistance program (EAP) and mental health resources.
• Annual wellness stipend and gym membership discounts.
• Performance bonuses and recognition programs.

How to Apply

Ready to bring your expertise to a purpose‑driven organization? Click the link below to submit your application and join the brighthush team. We’re excited to learn how your skills and passion align with our mission to deliver life‑saving products worldwide.

Apply to this job at brighthush

Join brighthush Today!

At brighthush, your work matters. Every sales order you process brings a critical product closer to the patients who need it. If you’re a detail‑oriented, compliance‑savvy professional ready to make a difference from anywhere in the United States, we want to hear from you. Apply now and become part of a team that values excellence, innovation, and the human impact of our work.