Dynamic Customer Site Service Representative – On‑Site Technical & Application Specialist for Automotive Assembly Plants in Warren, MI

About brighthush

brighthush is a leading innovator in advanced coating solutions, delivering world‑class performance to the automotive manufacturing sector. With a global footprint and a relentless focus on sustainability, we empower our customers to achieve higher quality, lower cost, and faster time‑to‑market. At brighthush, we believe that the best results come from collaboration, continuous learning, and a culture that celebrates curiosity and ownership.

Position Overview

We are seeking a highly motivated Customer Site Service Representative to join our team in Warren, MI. In this role, you will serve as the on‑site technical champion for our automotive assembly plant partners, ensuring that our coating products perform at peak levels and that customer expectations are not only met but exceeded. You will work closely with plant engineers, production supervisors, and our sales and technical teams to troubleshoot issues, implement improvements, and build lasting relationships.

Why brighthush?

• Be part of a company that is redefining the future of automotive coatings.
• Work in a fast‑paced, high‑impact environment where your ideas shape product performance.
• Enjoy a culture that values safety, teamwork, and continuous improvement.
• Benefit from competitive compensation, comprehensive benefits, and a clear career progression path.

Key Responsibilities

• Support the daily operation of brighthush coating products in automotive assembly plants, ensuring consistent quality and performance.
• Provide on‑site technical expertise, including color management, defect identification, and corrective action when necessary.
• Ensure product performance meets or exceeds customer specifications and business objectives, positioning brighthush as the supplier of choice.
• Respond promptly to customer requirements, enforce product quality and performance specifications, and support new product or application development initiatives.
• Collaborate with brighthush sales and technical teams to deliver value through problem investigation, analysis, and resolution.
• Manage existing customer relationships and proactively develop new ones, acting as the primary point of contact for technical support.
• Collect, analyze, and report technical data to identify root causes and recommend process improvements.
• Maintain accurate documentation, including work instructions, job safety analyses (JSAs), and performance reports.
• Adhere to all safety protocols and promote a culture of safety within the plant environment.
• Participate in shift rotations and weekend coverage as required to support plant operations.

Essential Qualifications

• High school diploma or GED (required).
• Strong mechanical aptitude and a keen eye for detail.
• Excellent interpersonal and communication skills, capable of working independently and as part of a team.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Demonstrated ability to work shifts and weekends, showing flexibility and reliability.
• Valid U.S. work authorization for full‑time employment.
• Ingrained safety mindset, with a commitment to maintaining a safe work environment.

Preferred Qualifications

• Experience with automotive coatings or related industries.
• Prior exposure to Ecoat or similar coating systems.
• Knowledge of color management tools and defect analysis techniques.
• Experience in a customer‑facing technical support role.
• Basic understanding of process engineering and production line dynamics.

Skills & Competencies

• Technical Problem Solving – Ability to diagnose and resolve complex coating performance issues.
• Customer Relationship Management – Building trust and delivering exceptional service.
• Data Analysis – Interpreting performance metrics and translating findings into actionable improvements.
• Project Management – Coordinating cross‑functional initiatives and meeting deadlines.
• Adaptability – Thriving in a dynamic, fast‑moving environment.
• Safety Leadership – Championing safety practices and ensuring compliance.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Customer Site Service Representative, you will:

• Gain hands‑on experience with cutting‑edge coating technologies.
• Participate in continuous improvement projects that drive measurable results.
• Access internal training programs covering technical, safety, and leadership skills.
• Progress to senior technical roles, such as Technical Service Manager or Product Development Engineer.
• Benefit from mentorship programs that pair you with seasoned experts in the industry.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative culture where every team member’s voice is heard. We celebrate diversity, encourage innovation, and reward ownership. Our on‑site teams work closely with plant personnel, creating a sense of partnership and shared success. Safety is paramount; we provide comprehensive training and resources to ensure a secure workplace.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to customer satisfaction and product quality.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible scheduling options.
• Employee wellness programs and safety incentives.
• Opportunities for travel to customer sites and industry conferences.

How to Apply

Ready to make an impact? Click the button below to submit your application through our secure portal. We look forward to reviewing your credentials and exploring how you can contribute to brighthush’s success.

Apply Now

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other protected status.

Privacy & Data Protection

We take your privacy seriously. brighthush will never request financial information via email, text, or social media. All personal data collected during the application process is handled in compliance with applicable privacy laws and is used solely for recruitment purposes. For more information, please review our Privacy Policy.

Join brighthush Today

If you are passionate about delivering top‑tier technical support, thrive in a collaborative environment, and want to help shape the future of automotive coatings, we want to hear from you. Bring your expertise, curiosity, and commitment to excellence to brighthush and grow with a team that values innovation, safety, and customer success.

Apply now and become a key player in driving performance and value for our automotive partners.