Remote Customer Support Specialist – Earn Uncapped Commissions, Flexible Hours, Work From Home – Join brighthush

About brighthush

brighthush is the UK’s leading destination for sports trophies, awards, and commemorative memorabilia. With a heritage spanning over four decades, we have built a reputation for delivering exceptional quality, rapid turnaround, and personalised service to clubs, leagues, schools, and corporate clients across the country. Our online platform combines cutting‑edge technology with a local‑shop feel, allowing customers to browse, customise, and order from a catalogue of more than 15,000 award designs.

We are a family‑owned, employee‑driven organisation that values innovation, integrity, and community. Our mission is to celebrate achievements, inspire future champions, and provide every customer with an unforgettable buying experience. As we continue to grow and adapt to a changing market, we are looking for motivated individuals who want to join a dynamic team and help us shape the future of the awards industry.

Why Work With brighthush?

• Uncapped, commission‑only earnings: Your income is directly tied to your performance – the more you sell, the more you earn.
• Flexible, remote work: Work from the comfort of your home, set your own hours, and balance your professional and personal life.
• Comprehensive training & support: We provide full onboarding, ongoing coaching, and access to a cloud‑based CRM that lets you manage leads and sales from anywhere.
• Career progression: High performers are rewarded with bonus schemes, leadership opportunities, and the chance to move into senior sales or account‑management roles.
• Culture of excellence: We celebrate wins, encourage collaboration, and foster an environment where every team member’s voice matters.

Key Responsibilities

As a Remote Customer Support Specialist at brighthush, you will be the frontline ambassador for our brand, responsible for driving sales, nurturing customer relationships, and expanding our presence across the UK. Your day‑to‑day tasks will include:

• Generating new leads through outbound calls, email campaigns, and social media outreach.
• Managing and growing a defined territory, ensuring consistent engagement with clubs, schools, and corporate partners.
• Guiding prospects through the entire customer journey – from initial inquiry to final purchase and post‑sale follow‑up.
• Acting as the voice of the customer within your region, providing feedback to product and marketing teams to improve offerings.
• Maintaining a high level of product knowledge and staying up‑to‑date with industry trends and competitor activity.
• Setting, tracking, and exceeding monthly and quarterly sales targets.
• Collaborating with the marketing team to refine lead‑generation strategies and optimise conversion rates.
• Documenting all customer interactions in our CRM and ensuring accurate, timely data entry.

Essential Qualifications

To thrive in this role, you should bring the following:

• Strong, confident communication skills – both verbal and written.
• Proficiency with internet tools, email, and basic data entry.
• Experience in a customer‑facing role, preferably in sales or support (no prior sales experience required – we’ll train you).
• Organised, disciplined, and self‑motivated – able to manage your own schedule and meet deadlines.
• An interest in sports, community events, or any hobby that involves recognising achievement.
• Access to a reliable computer, high‑speed broadband, a dedicated phone line, and a quiet workspace.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Previous experience in a commission‑based sales role.
• Knowledge of CRM systems (e.g., HubSpot, Salesforce).
• Experience with e‑commerce platforms or online retail.
• Fluency in additional languages (especially useful for international clients).

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Customer‑centric mindset: Ability to empathise with clients and provide tailored solutions.
• Problem‑solving: Quickly address objections and find win‑win outcomes.
• Time management: Prioritise tasks and maintain productivity in a remote setting.
• Adaptability: Thrive in a fast‑moving environment and embrace new technologies.
• Team collaboration: Share insights, support peers, and contribute to a positive culture.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As you demonstrate consistent performance, you may progress to:

• Senior Sales Representative – overseeing larger territories and mentoring new hires.
• Account Manager – building long‑term relationships with key clients and driving repeat business.
• Sales Manager – leading a team, setting strategy, and shaping the future of our sales organization.
• Product Development Advocate – collaborating with design and engineering to create award‑winning products.

We also invest in continuous learning through webinars, industry conferences, and access to a library of sales and product training resources.

Work Environment & Culture

brighthush is built on a foundation of trust, flexibility, and community. Our remote team enjoys:

• Weekly virtual coffee chats to stay connected and share best practices.
• Monthly recognition events celebrating top performers and milestones.
• A culture that values work‑life balance, encouraging you to pursue personal passions alongside your professional goals.
• Open communication channels – your ideas and feedback are always welcomed.

Compensation & Benefits

Our commission‑only structure offers unlimited earning potential. While the base salary is £5,000–£20,000 per year, your actual earnings depend on your sales performance. Additional benefits include:

• Uncapped commission on all retained business.
• Bonus schemes after six months of consistent performance.
• Full training, ongoing support, and access to a cloud‑based CRM.
• Flexible working hours – work when you’re most productive.
• Home‑office stipend to cover equipment and utilities.
• Health and wellness resources, including virtual fitness classes and mental health support.

How to Apply

Ready to take your career to the next level? If you’re passionate about sports, love engaging with people, and want to earn uncapped commissions from the comfort of your home, we’d love to hear from you.

Click the link below to submit your application and join the brighthush family today!