Dynamic Customer Success Manager – Driving Client Growth, Adoption & Engagement in a Global SaaS Language Learning Platform

About brighthush

brighthush is a trailblazing SaaS company at the intersection of education and artificial intelligence. Our mission is to democratize language learning by blending cutting‑edge AI‑driven courses with real‑time feedback from a worldwide community of native speakers. With a rapidly expanding user base and a commitment to continuous innovation, brighthush is reshaping how people acquire new languages in a flexible, engaging, and data‑rich environment.

As we scale, we’re looking for a passionate Customer Success Manager to become a pivotal part of our growth engine. You’ll be the bridge between our product, our customers, and the data that drives our decisions. If you thrive in a fast‑moving SaaS setting, love turning insights into action, and want to help millions of learners succeed, brighthush is the place for you.

Why Join brighthush?

At brighthush, you’ll experience:

• Impact at Scale – Your work will directly influence the success of thousands of learners worldwide.
• Innovative Culture – We champion experimentation, data‑driven decisions, and a growth mindset.
• Remote Flexibility – Work from anywhere in the UK, Spain, or major European hubs like London or Madrid.
• Career Acceleration – Clear pathways to senior roles in Customer Success, Product, or Operations.
• Learning & Development – Access to industry conferences, internal knowledge hubs, and mentorship programs.

Key Responsibilities

As a Customer Success Manager at brighthush, you will own the end‑to‑end customer journey, ensuring that each learner and enterprise client achieves maximum value from our platform. Your day‑to‑day activities will include:

• Account Management – Build and maintain deep relationships with key accounts, serving as the primary point of contact for all success initiatives.
• Product Adoption & Upsell – Drive adoption of new features, identify upsell opportunities, and collaborate with Sales to close expansion deals.
• Engagement Strategy Development – Design and execute personalized engagement plans that reduce churn and increase lifetime value.
• Data‑Driven Insights – Leverage CRM analytics (Salesforce, HubSpot) to monitor health scores, usage patterns, and satisfaction metrics.
• Cross‑Functional Collaboration – Partner with Product, Marketing, and Support to relay customer feedback and shape roadmap priorities.
• Onboarding & Training – Lead onboarding sessions, create educational resources, and ensure a smooth transition from trial to paid usage.
• Reporting & Forecasting – Produce weekly and monthly reports on account health, renewal rates, and NPS trends.
• Continuous Improvement – Identify process gaps, propose automation solutions, and champion best practices across the team.

Essential Qualifications

We’re looking for candidates who bring the following:

• Minimum of 1 year of experience in Customer Success, Account Management, or Client Services within a SaaS or tech environment.
• Fluent command of English (written and spoken); additional languages are a plus.
• Proficiency with CRM platforms such as Salesforce or HubSpot, including data entry, segmentation, and reporting.
• Strong analytical mindset – ability to interpret data, spot trends, and translate findings into actionable strategies.
• Excellent communication skills – capable of presenting complex ideas clearly to both technical and non‑technical audiences.
• Self‑motivated, organized, and comfortable working in a remote, distributed team.

Preferred Qualifications

While not mandatory, the following will give you an edge:

• Experience in the education technology sector or with language‑learning products.
• Background in data analysis tools (e.g., Tableau, Looker, or Power BI).
• Knowledge of customer success frameworks such as the Customer Success Hub or SuccessFactors.
• Experience managing enterprise‑level accounts or complex stakeholder groups.
• Previous involvement in product launches or feature rollouts.

Skills & Competencies

Success at brighthush requires a blend of technical, interpersonal, and strategic skills:

• Customer‑Centric Mindset – Empathy, active listening, and a genuine desire to help clients succeed.
• Strategic Thinking – Ability to align customer goals with business objectives and identify growth opportunities.
• Data Literacy – Comfortable working with dashboards, interpreting metrics, and making data‑backed decisions.
• Project Management – Skilled at juggling multiple accounts, deadlines, and cross‑functional initiatives.
• Adaptability – Thrive in a fast‑paced, evolving environment with shifting priorities.
• Collaboration – Work seamlessly with Sales, Product, Marketing, and Support teams.

Career Growth & Learning

At brighthush, your professional development is a priority. We offer:

• Structured mentorship programs pairing you with senior leaders.
• Access to industry conferences, webinars, and workshops.
• Internal learning paths covering advanced CRM techniques, data analytics, and product strategy.
• Clear promotion tracks – from Customer Success Associate to Senior Manager, and beyond.
• Opportunities to transition into Product Management, Growth Marketing, or Operations based on your interests.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a relentless focus on learning. You’ll find:

• Fully remote work with flexible hours to support work‑life balance.
• Weekly virtual town halls where leadership shares company updates and celebrates wins.
• Monthly “Innovation Fridays” where teams pitch new ideas and experiment with prototypes.
• A diverse, inclusive workforce that values different perspectives and experiences.
• Regular team‑building activities, from virtual game nights to in‑person retreats.

Compensation & Perks

While specific figures vary by role and location, brighthush offers a competitive package that includes:

• Base salary aligned with industry standards for remote SaaS roles in the UK and Spain.
• Performance‑based bonuses tied to customer health metrics and renewal targets.
• Equity options to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Generous parental leave policies and flexible family‑friendly benefits.
• Unlimited paid time off and a generous sick leave policy.
• Annual stipend for professional development and learning resources.

How to Apply

If you’re ready to make a tangible impact on millions of language learners and grow your career in a forward‑thinking SaaS environment, we’d love to hear from you. Submit your application through the link below and join the brighthush team where your voice matters, your ideas are valued, and your success is celebrated.