Dynamic Customer Success Manager – eGaming & Promotions Specialist – Remote, Youngstown, Ohio – Join brighthush

About brighthush

brighthush is a trailblazer in the eGaming and charitable gaming sector, redefining how communities engage with responsible gaming experiences. With a portfolio that spans pull tabs, bingo paper, and cutting‑edge electronic gaming systems, brighthush has earned a reputation for innovation, integrity, and impact. Our mission is simple yet powerful: to create sustainable, community‑focused gaming solutions that bring people together while supporting charitable causes.

Operating from the heart of the Midwest, brighthush combines a deep understanding of the gaming industry with a passion for customer success. We empower our partners and clients to thrive by delivering tailored solutions, proactive support, and measurable results. As we expand our footprint across the United States, we’re looking for talented individuals who share our vision and want to make a real difference.

Why Join brighthush?

• Impactful Work: Your efforts will directly influence the success of our clients and the communities they serve.
• Growth Opportunities: We invest in your professional development through mentorship, training, and clear career pathways.
• Inclusive Culture: Diversity, equity, and inclusion are at the core of everything we do. Every voice is heard and valued.
• Competitive Compensation: We offer a comprehensive package that includes base salary, performance bonuses, and a robust benefits suite.
• Flexible Work Environment: Work from home or our Youngstown office—your choice.

Key Responsibilities

As a Customer Success Manager at brighthush, you will be the linchpin between our clients and our product teams. Your role will involve a blend of relationship management, strategic planning, and operational excellence.

• Client Relationship Management: Build and nurture long‑term partnerships with a portfolio of gaming operators, charities, and community organizations.
• Strategic Promotion Development: Collaborate with marketing and product teams to design, launch, and optimize promotional campaigns that drive engagement and revenue.
• Compliance & Risk Oversight: Ensure all client activities adhere to state and federal gaming regulations, maintaining the highest standards of ethical conduct.
• Data‑Driven Insights: Analyze performance metrics, generate actionable reports, and present findings to stakeholders to inform decision‑making.
• Onboarding & Training: Guide new clients through the onboarding process, providing training on our platforms, best practices, and compliance requirements.
• Issue Resolution: Act as the primary point of contact for escalated client concerns, coordinating cross‑functional teams to deliver timely solutions.
• Product Feedback Loop: Capture client feedback and translate it into product enhancements, working closely with engineering and design teams.
• Market Intelligence: Stay abreast of industry trends, competitor offerings, and regulatory changes to keep brighthush at the forefront of innovation.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
• Strong business acumen with a clear understanding of the gaming industry’s regulatory landscape.
• Excellent written and verbal communication skills in English.
• Proven ability to manage multiple priorities and deliver results in a fast‑paced environment.
• Experience using CRM platforms (e.g., Salesforce, HubSpot) and data analysis tools (Excel, Power BI).
• Demonstrated problem‑solving skills and a proactive, solution‑oriented mindset.
• High level of organization, attention to detail, and a commitment to delivering exceptional customer experiences.

Preferred Qualifications

• Prior experience in customer success, account management, or client services within the gaming or entertainment industry.
• Knowledge of eGaming platforms, digital marketing, and promotional strategy.
• Experience with compliance management and regulatory reporting.
• Project management certification (PMP, Agile, or similar) is a plus.
• Fluency in additional languages (Spanish, French, etc.) is advantageous.

Key Skills & Competencies

• Relationship Building: Ability to establish trust and rapport with diverse stakeholders.
• Strategic Thinking: Translate business goals into actionable plans.
• Analytical Insight: Interpret data to uncover trends and opportunities.
• Communication: Articulate complex concepts clearly to both technical and non‑technical audiences.
• Adaptability: Thrive in a dynamic environment with shifting priorities.
• Collaboration: Work effectively across cross‑functional teams.
• Customer‑Centric Mindset: Prioritize client satisfaction and long‑term success.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous learning. As a Customer Success Manager, you will have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on industry trends, compliance updates, and product innovations.
• Opportunities to lead cross‑functional projects and initiatives.
• Clear promotion pathways to senior account management, client solutions leadership, or product strategy roles.
• Participation in industry conferences, webinars, and networking events.

Work Environment & Culture

brighthush champions a culture of collaboration, transparency, and empowerment. Our remote‑first approach means you can work from anywhere while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open‑door leadership and a flat organizational structure.
• Flexible work hours to accommodate personal commitments.
• Regular virtual social events, game nights, and community service initiatives.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive package that includes:

• Base salary commensurate with market rates.
• Performance‑based bonuses tied to client satisfaction and revenue growth.
• 401(k) plan with company matching.
• Health, dental, and vision insurance.
• Generous paid time off (PTO) and holiday schedule.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs and mental health resources.
• Company‑wide profit‑sharing and recognition programs.

How to Apply

If you’re ready to bring your passion for customer success and gaming to a forward‑thinking organization, we’d love to hear from you. Submit your application through the link below and join the brighthush team in shaping the future of responsible gaming.