Dynamic Remote Travel Customer Representative – Expert Travel Planner & Client Experience Specialist at brighthush

About brighthush

At brighthush, we’re redefining the way people experience the world. With a passion for adventure, a commitment to personalized service, and a culture that thrives on creativity and flexibility, we create unforgettable journeys for travelers of all kinds. Our team is built on the belief that every trip should be a story worth telling, and that starts with exceptional customer service. As a fully remote company, we empower our employees to work from anywhere while staying connected through cutting‑edge collaboration tools and a supportive, results‑driven environment.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re becoming an ambassador for wanderlust and discovery. We offer:

• Competitive base salary plus performance‑based bonuses
• Fully flexible work schedule and remote work from any location
• Comprehensive health, dental, and vision insurance (for you and your family)
• Unlimited paid time off to recharge and explore the world yourself
• Annual travel stipend and discounted packages for you and your loved ones
• Professional development budget, mentorship programs, and career‑growth pathways
• A collaborative, inclusive culture that celebrates diversity and innovation

Position Overview

We’re looking for a highly motivated Travel Customer Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, guiding them from the initial inquiry through to the final itinerary. You’ll work closely with our sales, marketing, and operations teams to deliver seamless, personalized travel experiences that exceed expectations.

Key Responsibilities

• Client Engagement: Communicate with travelers via phone, email, chat, and social media to understand their preferences, budgets, and travel goals.
• Itinerary Design: Leverage your knowledge of destinations, seasonal trends, and industry resources to craft customized itineraries that reflect each client’s unique style.
• Booking & Coordination: Secure flights, accommodations, ground transportation, and activities, ensuring optimal value and seamless integration.
• Customer Support: Provide proactive, timely assistance throughout the planning process and during the trip, resolving issues and ensuring a smooth experience.
• Sales Collaboration: Partner with the sales and marketing teams to promote travel packages, upsell add‑ons, and convert inquiries into bookings.
• Market Intelligence: Stay current on emerging destinations, travel trends, and regulatory changes to continuously enhance our offerings.
• Data Management: Maintain accurate client records in our CRM, track interactions, and report on key metrics such as conversion rates and customer satisfaction.
• Team Collaboration: Participate in weekly strategy meetings, share best practices, and contribute to the continuous improvement of our processes.

Essential Qualifications

• Proven experience in travel customer service, travel agency, or hospitality roles.
• Exceptional communication skills—both written and verbal—across multiple channels.
• Strong organizational and time‑management abilities, with a track record of meeting deadlines in a fast‑paced environment.
• Self‑starter mindset: able to work independently, prioritize tasks, and maintain high productivity while remote.
• Passion for travel and a genuine desire to help others create memorable experiences.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and booking platforms (e.g., Amadeus, Sabre).
• Basic understanding of travel documentation, visa requirements, and travel insurance.

Preferred Qualifications

• Experience with travel technology tools such as GDS, API integrations, or travel management software.
• Knowledge of niche travel segments—adventure, wellness, luxury, or sustainable tourism.
• Multilingual abilities to serve a global clientele.
• Prior experience in a remote or distributed team setting.
• Certifications such as Certified Travel Associate (CTA) or Certified Travel Counselor (CTC).

Key Skills & Competencies

• Customer‑Centric Mindset: Anticipate client needs and deliver solutions that delight.
• Problem‑Solving: Quickly diagnose issues and implement effective resolutions.
• Attention to Detail: Ensure accuracy in itineraries, bookings, and documentation.
• Adaptability: Thrive in a dynamic environment with evolving travel trends.
• Team Collaboration: Communicate clearly with cross‑functional teams to align on goals.
• Tech Savvy: Comfortable navigating multiple digital tools and learning new platforms.
• Time Management: Balance multiple client accounts while meeting deadlines.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Travel Customer Representative, you’ll have the chance to:

• Progress to a Senior Travel Advisor or Team Lead role, overseeing a portfolio of high‑value clients.
• Transition into specialized areas such as Destination Management, Travel Operations, or Product Development.
• Lead training sessions for new hires, sharing your expertise and shaping the next generation of travel professionals.
• Participate in annual travel conferences, industry workshops, and certification programs funded by brighthush.
• Contribute to product innovation by providing frontline insights that inform new travel packages and services.

Work Environment & Culture at brighthush

Our culture is built on three core pillars: Flexibility, Collaboration, and Innovation. We celebrate individuality while working towards a shared mission of delivering extraordinary travel experiences. Highlights include:

• Fully remote work with a global team spanning multiple time zones.
• Weekly virtual coffee chats and monthly town‑hall meetings to keep everyone connected.
• Open‑door communication channels—your voice matters and is heard.
• Regular virtual team‑building activities, from trivia nights to virtual escape rooms.
• Commitment to mental health: access to counseling services, mindfulness sessions, and wellness stipends.

Compensation & Benefits

While the exact salary range will be tailored to your experience and qualifications, you can expect:

• Competitive base pay that reflects industry standards.
• Performance‑based bonuses tied to client satisfaction, booking volume, and team goals.
• Health, dental, and vision insurance plans with generous coverage.
• 401(k) matching program to secure your financial future.
• Annual travel stipend and discounted packages for you and your family.
• Unlimited paid time off and flexible scheduling to support work‑life balance.
• Professional development budget for courses, certifications, and conferences.

Ready to Embark on Your Next Adventure?

If you’re passionate about travel, thrive in a remote setting, and love crafting unforgettable journeys for clients, brighthush invites you to join our team. Bring your expertise, creativity, and enthusiasm to a company that values innovation, collaboration, and the joy of discovery.

Apply today and help us turn wanderlust into reality—one itinerary at a time.