Entry‑Level Customer Service Representative – Billing & Client Support Specialist at brighthush – Remote Full‑Time Opportunity in Alabama

About brighthush

brighthush is a forward‑thinking financial services firm that specializes in insurance and risk management solutions for businesses and individuals across the United States. With a reputation for integrity, innovation, and client‑centric service, brighthush has grown rapidly over the past decade, expanding its portfolio to include cutting‑edge technology platforms that streamline claims processing, risk assessment, and customer engagement. Our mission is simple: to protect what matters most to our clients while delivering exceptional value through a culture of collaboration, continuous learning, and ethical excellence.

As a remote‑first organization, brighthush empowers its employees to work from anywhere, providing the flexibility and support needed to balance professional growth with personal well‑being. Whether you’re a recent graduate, a career changer, or someone looking to build a solid foundation in the financial services industry, brighthush offers a dynamic environment where your contributions matter and your career trajectory is shaped by your ambition, curiosity, and commitment to service.

Why Join brighthush?

• Impactful Work: Every interaction you have helps protect clients’ assets and peace of mind.
• Growth Pathways: Structured career ladders, mentorship programs, and cross‑functional training.
• Inclusive Culture: A diverse, supportive team that celebrates differences and fosters belonging.
• Competitive Compensation: Market‑aligned base salary, performance bonuses, and comprehensive benefits.
• Work‑Life Balance: Fully remote, flexible scheduling, and generous paid time off.

Key Responsibilities

As an Entry‑Level Customer Service Representative, you will be the first point of contact for our clients, ensuring a seamless experience from billing inquiries to issue resolution. Your day‑to‑day tasks will include:

• Processing and reconciling billing statements, invoices, and payment records with precision.
• Assisting customers with account inquiries, policy details, and claim status updates.
• Managing intake of new client requests, routing them to the appropriate departments, and ensuring timely follow‑up.
• Maintaining accurate, up‑to‑date records in our CRM and billing systems.
• Collaborating with cross‑functional teams—claims, underwriting, and finance—to resolve complex client issues.
• Identifying opportunities to improve processes, enhance customer satisfaction, and reduce operational friction.
• Adhering to regulatory compliance standards and internal policies related to data privacy and financial transactions.

Essential Qualifications

We’re looking for candidates who bring the following attributes and experience:

• High school diploma or equivalent; associate’s or bachelor’s degree in Business, Finance, or a related field is a plus.
• Excellent written and verbal communication skills in English.
• Strong attention to detail and a commitment to accuracy in data entry and billing.
• Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM platforms.
• Ability to work independently in a remote setting, managing time effectively and meeting deadlines.
• Positive, customer‑first mindset with a genuine desire to help clients solve problems.
• Adaptability to learn new software tools and processes quickly.

Preferred Qualifications

While not mandatory, the following experiences will give you an edge:

• Prior customer service or billing experience in a financial or insurance environment.
• Experience with billing or accounting software such as QuickBooks, SAP, or Oracle.
• Knowledge of insurance terminology, policy structures, and claims procedures.
• Experience working in a remote team, using collaboration tools like Slack, Teams, or Zoom.
• Multilingual capabilities or experience serving a diverse client base.

Skills & Competencies

• Analytical Thinking: Ability to interpret data, spot discrepancies, and propose solutions.
• Problem‑Solving: Creative approaches to resolving client issues while maintaining compliance.
• Time Management: Prioritizing tasks in a fast‑paced environment.
• Team Collaboration: Working effectively with colleagues across departments.
• Technology Savvy: Comfortable learning new software and troubleshooting basic technical issues.
• Customer Empathy: Understanding client concerns and responding with professionalism.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Representative, you’ll have access to:

• Structured onboarding program with mentorship from seasoned professionals.
• Regular training sessions covering industry regulations, product knowledge, and advanced customer service techniques.
• Clear career ladder: from Customer Service Representative to Senior Representative, Team Lead, and beyond into specialized roles such as Claims Analyst or Underwriting Assistant.
• Cross‑departmental shadowing and project participation to broaden your skill set.
• Annual performance reviews with actionable feedback and development plans.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You’ll experience:

• Fully equipped home office stipend to ensure you have the tools you need.
• Weekly virtual coffee chats and monthly town‑hall meetings to stay connected.
• Inclusive policies that celebrate diversity, equity, and inclusion.
• Employee resource groups that support professional growth and community building.
• Access to a digital library of courses, webinars, and industry certifications.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive package that includes:

• Base salary commensurate with market rates for entry‑level customer service roles.
• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and holidays).
• Flexible work hours and remote work flexibility.
• Professional development stipend and tuition reimbursement for relevant courses.

How to Apply

Ready to take the next step in your career and join a team that values integrity, innovation, and impact? Click the link below to submit your application and start your journey with brighthush.