Dynamic Customer Success Manager – U.S. – AI‑Driven Account Stewardship & Client Growth Specialist

About brighthush

At brighthush, we’re redefining how creators, brands, and media companies connect with their audiences. Our cutting‑edge platform blends AI‑powered content creation, data analytics, and seamless distribution to empower storytellers to grow, monetize, and thrive. With a global community of over 200,000 active users, brighthush is at the forefront of the newsletter and creator economy, turning ideas into impact.

Why Join brighthush?

Working at brighthush means you’ll be part of a fast‑moving, mission‑driven team that values innovation, collaboration, and personal growth. We’re building the next generation of creator tools, and we need passionate, customer‑centric professionals to help our users succeed. If you thrive in a dynamic environment, love solving complex problems, and want to see the direct impact of your work on real people, brighthush is the place for you.

What You’ll Do

As a Customer Success Manager at brighthush, you’ll be the trusted partner for our U.S. client base. Your role will blend strategic account management, hands‑on onboarding, and data‑driven insights to drive adoption, retention, and expansion. You’ll be the voice of the customer inside our organization, translating user needs into product enhancements and business opportunities.

• Account Stewardship: Own a portfolio of high‑value U.S. customers, ensuring they achieve their business goals and realize maximum ROI from brighthush’s platform.
• Onboarding & Enablement: Design and deliver customized onboarding journeys that accelerate time‑to‑value and embed best practices.
• Business Reviews & Growth Planning: Conduct quarterly business reviews (QBRs) to assess performance, uncover upsell opportunities, and co‑create growth plans.
• Customer Advocacy: Champion customer feedback, advocate for user‑centric improvements, and collaborate with product, engineering, and marketing teams.
• Data‑Driven Insights: Leverage analytics tools (e.g., Tableau, Mixpanel) to monitor usage patterns, churn risk, and success metrics; translate data into actionable recommendations.
• Cross‑Functional Collaboration: Partner with Sales, Product, and Support to ensure a seamless customer experience from acquisition to renewal.
• Thought Leadership: Represent brighthush at industry events, webinars, and community forums, positioning the brand as a trusted advisor in the creator economy.

Essential Qualifications

• Minimum 2 years of experience in Customer Success, Account Management, or a client‑facing role within a SaaS or technology company.
• Proven track record of managing enterprise or high‑growth accounts, with measurable success in retention, expansion, or upsell.
• Exceptional communication skills—both written and verbal—across all stakeholder levels.
• Strong analytical mindset: ability to interpret data, identify trends, and recommend strategic actions.
• Self‑starter who thrives in a remote, fast‑paced environment; excellent time‑management and organizational skills.
• AI‑first mindset: comfortable working with AI tools (Claude, ChatGPT, or similar) to enhance customer interactions and internal processes.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Experience in the media, publishing, or creator economy space.
• Background in data analytics or product management.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
• Previous experience leading customer onboarding programs or training initiatives.
• Knowledge of AI‑driven content creation, natural language processing, or related technologies.

Key Skills & Competencies

• Relationship Building: Ability to establish trust and rapport with C‑suite executives and operational leaders.
• Strategic Thinking: Translate customer objectives into actionable roadmaps that align with business goals.
• Problem Solving: Diagnose complex issues, propose solutions, and drive resolution across cross‑functional teams.
• Project Management: Manage multiple initiatives simultaneously while meeting deadlines and quality standards.
• Adaptability: Pivot quickly in response to changing priorities, market dynamics, or customer needs.
• Collaboration: Work effectively with Sales, Product, Engineering, and Marketing to deliver a unified customer experience.
• Data Literacy: Comfortable with dashboards, metrics, and KPI tracking.

What’s in It for You?

At brighthush, we believe that a great team is built on continuous learning, recognition, and meaningful work. Here’s what you can expect:

• Competitive Compensation: Base salary of USD 90,000 per year, with performance‑based bonuses and equity opportunities.
• Comprehensive Benefits: 401(k) matching, health, dental, and vision insurance, and a generous paid time off (PTO) policy.
• Professional Development: Access to industry conferences, online courses, and internal knowledge‑sharing sessions.
• Remote Flexibility: Work from anywhere in the United States with a fully supported home‑office setup.
• Inclusive Culture: A diverse, inclusive environment where every voice is heard and valued.
• Impactful Work: Directly influence the success of creators and media companies worldwide.
• Career Growth: Clear pathways to senior Customer Success roles, product management, or leadership positions.

Our Culture at brighthush

We’re a community of creators, innovators, and problem‑solvers who share a common goal: to empower people to tell their stories. Our culture is built on:

• Transparency: Open communication across all levels, from daily stand‑ups to quarterly town halls.
• Collaboration: Cross‑functional teams that break down silos and work together to solve customer challenges.
• Continuous Learning: A growth mindset that encourages experimentation, feedback, and skill development.
• Work‑Life Balance: Flexible schedules, mental health resources, and a focus on sustainable productivity.
• Community Engagement: Regular virtual meetups, hackathons, and volunteer opportunities that foster connection and purpose.

How to Apply

If you’re ready to join a forward‑thinking company that’s reshaping the creator economy, we’d love to hear from you. Submit your application through our careers portal, and let’s explore how you can help our customers thrive.