Strategic Customer Success Enablement Business Partner – Driving Global Success & Growth Initiatives

About brighthush

brighthush is a trailblazing fintech powerhouse that redefines how businesses transact, grow, and innovate in the digital economy. With a mission to democratize financial infrastructure, we empower millions of companies—from global enterprises to ambitious startups—to accept payments, scale revenue, and unlock new market opportunities. Our platform is the backbone of countless online businesses, and our culture is built on curiosity, resilience, and a relentless focus on customer success. At brighthush, we’re not just building technology; we’re shaping the future of commerce, one transaction at a time.

About the Customer Success Enablement Team

The Customer Success Enablement team is the catalyst that turns raw data and customer insights into actionable growth strategies. We partner with Customer Success Managers (CSMs) to elevate their impact, ensuring they can guide clients through complex journeys, identify upsell opportunities, and drive long‑term retention. By aligning learning, coaching, and performance metrics, we create a scalable framework that empowers every CSM to deliver exceptional value. Our work is cross‑functional, data‑driven, and deeply rooted in the belief that empowered teams are the key to sustainable growth.

What You’ll Do

As the strategic enablement partner to brighthush’s Customer Success leadership, you will be the bridge between business objectives and the skill sets required to achieve them. Your role blends visionary strategy with hands‑on execution, ensuring that every learning initiative is tightly aligned with the company’s growth agenda.

Key Responsibilities

• Enablement Strategy Development: Partner with Customer Success leaders to define a forward‑looking enablement roadmap that aligns with quarterly business priorities, role expectations, and performance metrics. Translate high‑level goals into concrete, measurable initiatives.
• Onboarding & Continuous Development: Design and refine onboarding curricula for new CSMs, ensuring they acquire the technical, product, and soft‑skill competencies needed to succeed. Oversee the transition from onboarding to ongoing development, coordinating handoffs to learning operations and performance teams.
• Governance & Program Management: Build and maintain governance structures, roadmaps, and operating rhythms that prioritize enablement requests, manage cross‑functional dependencies, and deliver complex programs with consistency and transparency.
• Stakeholder Collaboration: Work closely with Customer Success Operations, Technical Enablement, Product, and Marketing to prepare teams for evolving products, processes, tools, and customer needs. Serve as the central point of contact for all enablement‑related inquiries.
• Data‑Driven Decision Making: Leverage conversation intelligence, learning analytics, competency data, and field feedback to identify skill gaps, measure program effectiveness, and iterate on initiatives. Present insights and recommendations to senior stakeholders.
• Learning Session Leadership: Facilitate engaging learning sessions, workshops, and coaching circles. Equip managers with the tools and frameworks to reinforce new skills through practice, assessment, and continuous feedback.
• Change Management & Communication: Champion change initiatives, ensuring clear communication of priorities, progress, and trade‑offs. Protect the team’s time by setting realistic expectations and negotiating scope with stakeholders.
• Global Enablement Coordination: Manage enablement programs across regions and time zones, ensuring cultural relevance, language accessibility, and alignment with local business strategies.

Who You Are

We’re looking for a seasoned professional who thrives in a fast‑paced, data‑rich environment and can translate complex business needs into actionable learning programs. Below are the essential and preferred qualifications that will help you succeed in this role.

Essential Qualifications

• Experience: 5+ years in customer success, professional services, enablement, program management, or a related field supporting post‑sales or customer‑facing teams.
• Customer Success Insight: Deep understanding of the CSM role, demonstrated through direct experience or close partnership with customer success teams.
• Program Leadership: Proven track record of leading complex, cross‑functional programs—setting priorities, managing dependencies, and coordinating execution across multiple stakeholders.
• Stakeholder Management: Ability to partner with senior leaders, communicate recommendations and trade‑offs, and translate business needs into practical, scalable programs.
• Data‑Driven Mindset: Experience using data and stakeholder feedback to identify performance gaps, evaluate results, and continuously improve programs.

Preferred Qualifications

• Designing or delivering onboarding, training, or ongoing enablement for customer‑facing teams.
• Supporting Customer Success teams that serve large enterprise customers.
• Building or improving an enablement program, service model, or governance framework.
• Working across regions and time zones within a global, matrixed organization.
• Familiarity with conversation intelligence, learning platforms, workflow automation, or AI applications in enablement.

Skills & Competencies

Success in this role requires a blend of strategic thinking, operational excellence, and interpersonal finesse. Key competencies include:

• Strategic Vision: Ability to see the big picture and translate it into actionable plans.
• Project Management: Mastery of agile and waterfall methodologies, with a focus on delivering high‑impact programs on time and within budget.
• Analytical Acumen: Proficiency in data analysis tools (e.g., SQL, Tableau, Power BI) to derive insights and measure ROI.
• Communication: Exceptional written and verbal communication skills, with the ability to influence senior stakeholders and inspire cross‑functional teams.
• Coaching & Facilitation: Experience leading workshops, coaching sessions, and performance reviews.
• Adaptability: Comfortable navigating ambiguity and shifting priorities in a rapidly evolving environment.
• Customer‑Centric Mindset: Passion for understanding customer pain points and translating them into learning solutions.

Career Growth & Learning Opportunities

At brighthush, we believe that continuous learning fuels both personal and professional growth. As a Customer Success Enablement Business Partner, you will:

• Lead high‑visibility initiatives that shape the future of customer success across the organization.
• Collaborate with senior leaders, gaining exposure to strategic decision‑making at the executive level.
• Access a robust learning ecosystem, including internal mentorship, external certifications, and industry conferences.
• Take ownership of cross‑functional projects that span product, engineering, and marketing, building a diverse skill set.
• Contribute to the design of brighthush’s global enablement framework, leaving a lasting impact on the company’s success.

Work Environment & Culture

brighthush fosters a culture of innovation, transparency, and collaboration. Our remote‑first model empowers you to work from anywhere while staying connected through weekly virtual huddles, monthly town halls, and real‑time collaboration tools. We celebrate diversity, encourage experimentation, and reward bold ideas. As part of the Customer Success Enablement team, you’ll join a group of passionate professionals who are dedicated to delivering world‑class customer experiences.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base Salary: USD 172,400 – 258,600 per year, commensurate with experience.
• Performance Bonus: Annual bonus potential tied to company and individual performance.
• Equity: Eligible for stock options as part of the long‑term incentive plan.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, plus a wellness stipend.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Professional Development: Budget for conferences, courses, and certifications.
• Remote Work Flexibility: Option to work from home or a local co‑working space.

Why Join brighthush?

Joining brighthush means becoming part of a mission‑driven organization that is reshaping the financial landscape. You’ll work alongside some of the brightest minds in fintech, influence the direction of customer success at scale, and grow your career in an environment that values innovation, collaboration, and impact. If you’re ready to take your enablement expertise to the next level and help millions of businesses thrive, we want to hear from you.

Ready to make a difference? Apply today and become a pivotal part of brighthush’s journey to empower the global economy.