Dynamic Customer Success Specialist – Institutional Engagement & Adoption Champion – Remote (US)

About brighthush

brighthush is a trailblazing education technology company that transforms complex medical and health‑profession curricula into engaging, visual learning experiences. By blending art, science, and cutting‑edge technology, we help students master challenging material, achieve higher scores, and apply knowledge in real‑world scenarios. Our mission is simple yet powerful: to make better clinicians through unforgettable learning journeys. We are proud of our inclusive culture, where diverse voices shape product innovation and workplace collaboration. Whether you’re a seasoned educator, a tech enthusiast, or a customer‑success champion, you’ll find a place at brighthush where your impact is felt across thousands of learners worldwide.

Position Overview

As a Customer Success Specialist at brighthush, you will be the daily touchpoint for our institutional partners—MD, DO, PA, NP, RN, and GME programs—guiding them through onboarding, adoption, and renewal. You will collaborate closely with Sales, Marketing, Product, and Support to ensure our customers achieve maximum value from our platform, while driving retention and expansion. This role is remote‑first, open to talented professionals across the United States, and offers a dynamic blend of relationship management, data analysis, and cross‑functional coordination.

Why brighthush?

• Impact: Your work directly influences how future clinicians learn and practice.
• Innovation: Work with AI‑enhanced tools, data‑driven insights, and a product that evolves with user feedback.
• Growth: Fast‑paced career ladder, mentorship, and continuous learning opportunities.
• Culture: Inclusive, collaborative, and remote‑friendly environment with regular virtual team events.

Key Responsibilities

• Customer Relationship Management – Build and nurture long‑term relationships with institutional accounts, responding to inquiries, conducting regular check‑ins, and ensuring high satisfaction.
• Onboarding, Training & Adoption – Lead new client onboarding, account setup, and training sessions; provide best‑practice resources that accelerate platform adoption.
• Learner & Educator Support – Triage student and faculty support tickets, collaborate with the Support team on technical issues, and track recurring challenges.
• Usage, Reporting & Account Health – Monitor usage metrics, generate customer‑facing reports, and identify accounts that may benefit from additional outreach.
• Renewals & Growth Support – Partner with Sales and Institutional teams on renewal preparation, retention initiatives, and expansion opportunities.
• Voice of the Customer & Issue Resolution – Capture customer feedback, coordinate with Product and Support to resolve issues, and surface insights that inform product improvements.
• CRM & Cross‑Functional Coordination – Maintain accurate records in HubSpot and other customer‑success systems; coordinate communications and resources across Sales, Marketing, Product, and Support.
• AI‑Assisted Customer Success – Leverage approved AI tools for meeting notes, drafting follow‑ups, and routine account administration while ensuring data privacy and accuracy.

Essential Qualifications

• 1–3 years of experience in Customer Success, Account Management, Client Services, or a related customer‑facing role within SaaS or education technology.
• Bachelor’s degree in Business, Communications, Education, or a related field (or equivalent professional experience).
• Proficiency with AI tools for prompting, summarization, drafting, and research; ability to validate outputs and adhere to data‑privacy guidelines.
• Willingness to travel 1–2 times per quarter for conferences, educational events, and client meetings.
• Strong written and verbal communication skills, with the ability to translate technical concepts into clear, actionable guidance.

Preferred Qualifications

• Experience in medical or health‑profession education, particularly nursing or NP programs.
• Familiarity with HubSpot or a similar CRM platform.
• Comfort working with usage data in spreadsheets and generating actionable insights.
• Background in instructional design or educational content development.

Skills & Competencies

• Customer‑centric mindset: Passion for solving problems and delivering value.
• Analytical thinking: Ability to interpret data, identify trends, and recommend improvements.
• Collaboration: Proven track record of working effectively with cross‑functional teams.
• Adaptability: Thrive in a fast‑moving, remote environment with evolving priorities.
• Project management: Manage multiple accounts, deadlines, and stakeholder expectations simultaneously.
• Technical aptitude: Comfortable navigating SaaS platforms, CRM systems, and basic AI tools.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success Specialist, you will:

• Progress to Senior Customer Success Manager or Institutional Account Manager roles within 1–2 years.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and training sessions to stay ahead of educational technology trends.
• Contribute to product road‑mapping discussions, ensuring that customer insights shape future releases.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere in the United States, provided you are located in one of the following states: California, Colorado, Florida, Illinois, Massachusetts, Michigan, New Jersey, New York, Pennsylvania, Texas, Utah, or Washington. We value flexibility, autonomy, and a healthy work‑life balance. Our team connects through weekly virtual stand‑ups, monthly all‑hands meetings, and quarterly retreats that foster collaboration and community.

Compensation & Benefits

Competitive salary range: $75,000 – $100,000 annually, plus a performance‑based incentive and stock options. In addition, you’ll enjoy:

• Unlimited paid time off (no accruals) to support your personal and professional life.
• Full individual health coverage, including medical, dental, and vision.
• 401(k) plan with up to 5% company match.
• Equity stake from day one.
• Monthly Wi‑Fi and phone reimbursement.
• Short‑term and long‑term disability coverage.
• Annual work anniversary stipend and team events.

How to Apply

Ready to make a difference in the future of medical education? Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Customer Success Specialist role at brighthush. We encourage candidates who are passionate about learning, technology, and customer advocacy to apply—even if you don’t tick every box. Your enthusiasm and drive are what truly matter.

Equal Opportunity Statement

brighthush is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status.