Dynamic Customer Success & Tax Accounting Specialist – Remote, German & English – 100% Remote, Full‑Time, Entry‑Level – Join brighthush

About brighthush

brighthush is a forward‑thinking fintech startup that is redefining how e‑commerce and SaaS businesses manage their financial operations. By combining cutting‑edge cloud technology with deep industry expertise, we deliver intuitive, automated accounting and tax solutions that help our clients focus on growth, not paperwork. Our mission is simple: make financial compliance effortless, transparent, and scalable for businesses of all sizes.

Founded in 2022, brighthush has quickly become a trusted partner for thousands of merchants worldwide. Our platform integrates seamlessly with major e‑commerce marketplaces, payment processors, and ERP systems, providing real‑time insights, automated tax calculations, and compliance alerts. We pride ourselves on a culture of innovation, collaboration, and continuous learning—values that are reflected in every product, process, and interaction.

Role Overview

We are looking for a Customer Success & Tax Accounting Specialist who will serve as the bridge between our clients and the brighthush platform. In this role, you will help customers navigate tax regulations, optimize their accounting workflows, and achieve measurable success with our solutions. You will be the voice of the customer, the subject‑matter expert on tax and accounting, and a key contributor to our product roadmap.

As a 100% remote, full‑time team member based in Germany, you will collaborate with cross‑functional teams—including Product, Engineering, Marketing, and Finance—to deliver exceptional service and drive customer satisfaction.

Key Responsibilities

• Customer Onboarding & Demo Calls: Conduct engaging product demonstrations, walk customers through setup, and tailor solutions to their unique tax and accounting needs.
• Support Ticket Management: Resolve inbound tickets via Zendesk, ensuring timely, accurate, and empathetic responses that align with our service level agreements.
• Content Creation & Knowledge Base: Author clear, concise help articles, FAQs, and video tutorials in German and English to empower customers and reduce support volume.
• Data Analysis & KPI Tracking: Define, monitor, and report on key performance indicators such as ticket resolution time, customer satisfaction scores, and churn rates.
• Customer Advocacy: Gather feedback, identify upsell opportunities, and collaborate with Sales to nurture long‑term relationships.
• Compliance & Tax Expertise: Stay current on German and EU tax regulations, providing guidance to customers on filing, reporting, and audit preparation.
• Process Improvement: Identify bottlenecks in support workflows and propose automation or tooling enhancements to increase efficiency.

Essential Qualifications

• Fluent in German and English (written and spoken).
• Experience in financial accounting, bookkeeping, or tax processes—preferably within a SaaS or e‑commerce context.
• Strong customer‑centric mindset with proven experience in customer success or support roles.
• Proficiency with Zendesk, Confluence, Slack, and Google Workspace.
• Excellent written and verbal communication skills, with the ability to explain complex tax concepts in simple terms.
• Analytical mindset: comfortable working with data, generating insights, and driving decisions.
• Self‑motivated, organized, and able to thrive in a fast‑paced, remote environment.

Preferred Qualifications

• Prior experience in a fintech or SaaS company.
• Knowledge of German VAT, corporate tax, and cross‑border e‑commerce tax compliance.
• Experience with automation tools (e.g., Zapier, Integromat) and data visualization platforms.
• Familiarity with agile methodologies and product development cycles.
• Previous involvement in creating educational content or training programs.

Skills & Competencies

• Technical Proficiency: Comfortable navigating cloud platforms, APIs, and data exports.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Empathy & Active Listening: Understand customer pain points and respond with genuine care.
• Time Management: Prioritize tasks, meet deadlines, and manage multiple tickets simultaneously.
• Collaboration: Work seamlessly with internal teams across time zones.
• Continuous Learning: Stay updated on industry trends, tax legislation, and product updates.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Success & Tax Accounting Specialist, you will:

• Progress to a Senior Customer Success Manager or Tax Advisory Lead role within 1–2 years.
• Participate in cross‑functional projects that influence product development and strategy.
• Access to a curated learning library, including courses on advanced tax law, data analytics, and leadership.
• Mentorship from senior leaders and industry experts.
• Annual performance reviews that align with your career goals and reward high performance.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and innovation. Our remote culture is supported by:

• Weekly virtual team stand‑ups and monthly all‑hands meetings.
• Open communication channels via Slack, Confluence, and video calls.
• Flexible working hours that respect personal life and time zones.
• Regular virtual social events, hackathons, and wellness programs.
• A commitment to diversity, equity, and inclusion—ensuring every voice is heard.

Compensation & Benefits

We offer a competitive salary range of EUR 40,000 – 60,000 per year, commensurate with experience. In addition to base pay, you will receive:

• Generous paid time off (PTO) and public holidays.
• Health and wellness stipend to support your physical and mental well‑being.
• Remote work allowance for home‑office setup.
• Annual performance bonus potential.
• Equity options as part of our long‑term incentive program.
• Access to professional development courses and conference sponsorships.

How to Apply

If you are passionate about helping businesses thrive through smarter tax and accounting solutions, we want to hear from you. Submit your application through our careers portal and include a brief cover letter outlining why you’re the perfect fit for brighthush.

and join a team that is shaping the future of fintech.