Dynamic Customer Support Coordinator – Remote Client Experience Specialist for Innovative Travel & Hospitality Solutions

About brighthush

At brighthush, we’re redefining the way people experience travel, hospitality, and event services. Our mission is to create seamless, personalized journeys that delight clients from the first inquiry to the final farewell. With a global footprint and a culture rooted in creativity, collaboration, and continuous improvement, brighthush is the place where passionate individuals turn everyday interactions into extraordinary memories.

Why Join brighthush?

• Remote Flexibility: Work from anywhere with a reliable internet connection and enjoy a healthy work‑life balance.
• Growth & Development: We invest in your professional journey through mentorship, training programs, and clear advancement pathways.
• Inclusive Culture: A supportive, collaborative team that values diversity, innovation, and open communication.
• Competitive Compensation: Annual salary range of $45,000 – $75,000, commensurate with experience and performance.
• Benefits & Perks: Health, dental, and vision plans, generous paid time off, wellness stipend, and a modern tech stipend to keep you connected.

Role Overview

As a Customer Support Coordinator at brighthush, you will be the linchpin of our client experience engine. Your day-to-day will involve engaging with travelers, event planners, and partners, ensuring every request is handled with precision, empathy, and speed. This role is ideal for individuals who thrive in a fast‑paced, remote environment and are passionate about turning challenges into opportunities for delight.

Key Responsibilities

• Respond to client inquiries via email, phone, and chat platforms, delivering timely, professional support that reflects brighthush’s brand values.
• Coordinate scheduling, reservations, and service requests across multiple internal systems, ensuring accuracy and adherence to deadlines.
• Maintain and update client records in our CRM and support ticketing tools, guaranteeing data integrity and accessibility for cross‑functional teams.
• Track open requests, follow up with stakeholders, and close tickets with clear documentation, ensuring a 100% resolution rate.
• Review service details, confirmations, and itineraries for accuracy, proactively identifying and resolving discrepancies.
• Provide general administrative support, including calendar management, meeting coordination, and document preparation.
• Collaborate with Sales, Operations, and Marketing teams to align client expectations with service delivery, fostering a unified customer journey.
• Participate in continuous improvement initiatives, suggesting process enhancements that elevate efficiency and client satisfaction.
• Act as a brand ambassador, embodying brighthush’s commitment to excellence, integrity, and customer-centricity in every interaction.

Essential Qualifications

• Proven experience in customer support, client services, or administrative roles, preferably within travel, hospitality, or event industries.
• Exceptional written and verbal communication skills, with the ability to tailor tone to diverse audiences.
• Strong organizational skills and meticulous attention to detail, ensuring no request falls through the cracks.
• Comfortable navigating digital tools such as CRM systems, ticketing platforms, and collaboration suites (e.g., Salesforce, Zendesk, Slack, Microsoft Teams).
• Ability to manage multiple concurrent tasks in a remote setting, demonstrating self‑discipline and time‑management prowess.
• Reliable high‑speed internet connection and a dedicated workspace conducive to focused work.
• High emotional intelligence, with a knack for turning challenging situations into positive outcomes.

Preferred (Not Required)

• Experience in the travel, hospitality, or event sectors, providing industry‑specific insights.
• Knowledge of booking engines, reservation systems, or travel APIs.
• Interest in emerging travel technologies, such as AI‑powered concierge services or dynamic pricing models.
• Prior exposure to remote team collaboration and virtual customer engagement strategies.

Key Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help clients achieve their goals and exceed expectations.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Tech Savvy: Comfortable learning new software and integrating tools into daily workflows.
• Adaptability: Thrive in a dynamic environment where priorities shift and new challenges arise.
• Collaboration: Work seamlessly with cross‑functional teams, fostering open communication and shared success.
• Data‑Driven: Use metrics and analytics to track performance, identify trends, and drive continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe that every role is a stepping stone to greater impact. As a Customer Support Coordinator, you will:

• Gain exposure to the full spectrum of our client journey, from initial contact to post‑service follow‑up.
• Develop expertise in industry‑leading tools and platforms, positioning you for future roles in operations, account management, or product development.
• Participate in mentorship programs, pairing you with senior leaders who can guide your career trajectory.
• Access a curated library of learning resources, including webinars, certifications, and industry conferences.
• Be considered for internal mobility into higher‑level positions such as Client Success Manager, Operations Lead, or Customer Experience Strategist.

Work Environment & Culture at brighthush

Our remote culture is built on trust, transparency, and a shared commitment to excellence. You’ll experience:

• Weekly virtual town halls where leadership shares updates and celebrates wins.
• Monthly “innovation sprints” that invite employees to propose and pilot new ideas.
• Annual retreats (virtual or in‑person) that strengthen team bonds and recharge creativity.
• A culture of recognition, where outstanding contributions are celebrated through shout‑outs, awards, and spot bonuses.
• Open channels for feedback, ensuring your voice shapes the future of brighthush.

Compensation & Benefits

• Salary: $45,000 – $75,000 per year, based on experience and performance.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus a wellness stipend for gym memberships, meditation apps, or other self‑care activities.
• Paid Time Off: Generous vacation, sick leave, and personal days, with a flexible policy that respects your work‑life balance.
• Tech Stipend: Monthly allowance to equip your home office with the tools you need.
• Professional Development: Reimbursement for relevant courses, certifications, and conferences.
• Employee Assistance Program: Confidential counseling and support services.

How to Apply

If you’re ready to elevate client experiences, drive operational excellence, and grow within a forward‑thinking organization, we want to hear from you. Submit your application through the link below and join the brighthush team where your contributions matter.

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

AI‑Powered Hiring Transparency

We may use artificial intelligence tools to streamline our hiring process, such as resume screening or skill assessment. These tools support our recruitment team but do not replace human judgment. All final hiring decisions are made by our experienced hiring managers. If you have questions about how your data is processed, please reach out to our HR team.

We look forward to welcoming a new member to the brighthush family—someone who is as passionate about client delight as we are. Apply today and help us shape the future of travel and hospitality.