Dynamic Customer Support Representative – Automotive CRM & Salesforce Expert – Remote, Full‑Time at brighthush

About brighthush

brighthush is a trailblazing technology partner that empowers automotive dealerships across the United States with cutting‑edge management systems, vehicle imaging solutions, and data‑driven insights. With a mission to streamline dealership operations and elevate customer experiences, brighthush blends industry expertise with innovative software to help dealers thrive in a fast‑moving market. Our culture is built on collaboration, continuous learning, and a relentless focus on delivering value to our partners and their customers.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that values creativity, accountability, and a passion for technology. We offer a fully remote, flexible work environment that lets you balance professional growth with personal well‑being. Our employees enjoy competitive compensation, comprehensive benefits, and a culture that celebrates success, encourages curiosity, and rewards initiative.

Role Overview

We are seeking a highly motivated Customer Support Representative to become the first line of assistance for our automotive partners. In this role, you will leverage your expertise in Salesforce and dealership operations to resolve inquiries, troubleshoot technical issues, and document interactions with precision. Your contributions will directly impact dealer satisfaction, system adoption, and the overall success of our solutions.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring a high level of satisfaction.
• Diagnose and resolve technical issues related to Salesforce, dealership management systems, and vehicle imaging tools, escalating complex problems to the appropriate technical teams.
• Document all customer interactions, solutions, and follow‑up actions in the CRM system, maintaining accurate and up‑to‑date records.
• Collaborate with cross‑functional teams—including Product, Engineering, and Training—to provide feedback on product usability and customer pain points.
• Participate in continuous improvement initiatives by identifying recurring issues and suggesting process enhancements.
• Maintain a deep understanding of dealership workflows, industry terminology, and the latest automotive technology trends.
• Adhere to company policies, quality standards, and service level agreements (SLAs) to ensure consistent, high‑quality support.

Essential Qualifications

• High school diploma or equivalent; associate or bachelor’s degree in Business, Information Technology, or a related field is preferred.
• Minimum of 1 year of experience in a customer support or technical support role, preferably within the automotive or CRM space.
• Hands‑on experience with Salesforce or a comparable CRM platform, including data entry, workflow configuration, and basic reporting.
• Strong verbal and written communication skills in English, with the ability to explain technical concepts to non‑technical users.
• Reliable high‑speed internet connection and a quiet, distraction‑free workspace suitable for remote work.
• Proficiency in troubleshooting software issues, using diagnostic tools, and following structured problem‑solving methodologies.
• Excellent organizational skills, with the ability to manage multiple tickets simultaneously while maintaining attention to detail.

Preferred Qualifications

• Experience working with dealership management systems (e.g., Dealertrack, CDK, or similar).
• Knowledge of automotive industry terminology, sales processes, and inventory management.
• Familiarity with vehicle imaging and digital asset management tools.
• Previous remote work experience, demonstrating self‑discipline and time‑management skills.
• Certifications related to Salesforce (e.g., Administrator, Advanced Administrator) or other CRM platforms.
• Multilingual capabilities, especially Spanish, to support a diverse dealer base.

Core Skills & Competencies

• Technical Proficiency: Comfortable navigating CRM dashboards, interpreting data, and using support ticketing systems.
• Problem‑Solving: Ability to analyze root causes, develop solutions, and implement fixes efficiently.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Collaboration: Works effectively with cross‑functional teams and shares insights to improve product and support processes.
• Adaptability: Thrives in a fast‑paced environment, quickly learning new tools and processes.
• Attention to Detail: Maintains accurate records and follows procedures to ensure compliance and quality.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Support Representative, you will have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Regular training sessions on Salesforce, dealership operations, and emerging automotive technologies.
• Clear career pathways to roles such as Technical Support Specialist, Product Support Engineer, or Customer Success Manager.
• Opportunities to contribute to product roadmap discussions, ensuring your voice shapes the future of our solutions.
• Access to industry conferences, webinars, and certification programs to broaden your expertise.

Work Environment & Culture at brighthush

Our remote-first culture empowers you to work from anywhere in the United States while staying connected to a vibrant, collaborative team. We prioritize:

• Flexibility: Flexible hours that accommodate your personal commitments and promote work‑life balance.
• Community: Regular virtual team‑building events, knowledge‑sharing sessions, and informal coffee chats.
• Innovation: A culture that encourages experimentation, continuous improvement, and creative problem‑solving.
• Diversity & Inclusion: A welcoming environment where diverse perspectives are valued and celebrated.
• Recognition: Frequent acknowledgment of achievements through awards, shout‑outs, and performance bonuses.

Compensation & Benefits

We offer a competitive salary range of $43,680 – $47,840 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• Generous paid time off (PTO) and holidays.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Employee wellness stipend and mental health resources.
• Professional development budget for certifications, courses, and conferences.
• Flexible work arrangements and a home‑office stipend.

How to Apply

If you are passionate about delivering top‑tier customer support, eager to work with automotive technology, and ready to grow within a dynamic, remote team, we want to hear from you. Submit your application through our career portal and join brighthush in shaping the future of dealership solutions.

Ready to take the next step? Click the link below to apply and become a vital part of brighthush’s success story.