Senior Customer Success & Implementation Engineer – Renewable Energy AI & Robotics Platform (Remote, Full‑Time)
About brighthush
brighthush is at the forefront of the renewable energy revolution, delivering an AI‑driven and robotics‑powered platform that transforms how owners, engineering, procurement, construction (EPC), and operations & maintenance (O&M) teams design, build, and operate solar and wind projects. By automating repetitive tasks, integrating data from drones, GIS, CAD, and project schedules, and providing real‑time insights, brighthush empowers our customers to accelerate project timelines, reduce costs, and improve performance.
Our mission is simple yet ambitious: to make renewable energy projects faster, smarter, and more reliable. We believe that the transition to a low‑carbon world requires not only clean energy sources but also the tools that enable teams to deliver those sources at scale. brighthush is the catalyst that turns complex engineering workflows into streamlined, data‑centric processes, allowing our customers to focus on what matters most—building the future.
The Role: Customer Success & Implementation Engineer
As a Customer Success & Implementation Engineer at brighthush, you will be the bridge between our cutting‑edge technology and the teams that use it. You will own the entire customer journey—from the first handshake to long‑term partnership—ensuring that every client not only adopts our platform but thrives with it. Your blend of technical acumen and relationship‑building skills will make you a trusted advisor, a problem‑solver, and a champion of customer success.
Key Responsibilities
- End‑to‑End Customer Journey Ownership – Lead structured technical onboarding, drive adoption, and cultivate lasting partnerships that turn satisfied users into loyal advocates.
- Implementation Strategy Design – Analyze each customer’s unique use case, understand their operational workflows, and architect a platform configuration that delivers maximum value.
- Workflow Mapping & Integration – Translate complex field and office processes into brighthush solutions, ensuring seamless integration with existing tools and data sources.
- Data Quality & Governance – Set rigorous standards for CAD/DXF, GIS, drone, and schedule imports, guaranteeing clean, reliable data from day one.
- Self‑Sustaining Support System – Build and maintain a support ecosystem that reduces ticket volume over time, empowering customers to resolve issues independently.
- Training & Enablement – Deliver engaging product training, create clear documentation, and become the go‑to expert for both customers and internal teams.
- Product Feedback Loop – Capture customer pain points and implementation friction, feeding insights back to the product team to refine features and streamline onboarding.
What Success Looks Like in 6–12 Months
- New customers onboarded through a repeatable, structured process that consistently reduces time‑to‑value.
- Customer setups that reflect real‑world use cases, leading to higher adoption and retention rates.
- Robust data pipelines that validate and ingest layouts, schedules, and drone data with minimal errors.
- A support system that operates largely autonomously, with ticket volumes trending downward.
- Recognition as the in‑house product expert, with customers viewing brighthush as a strategic partner rather than a vendor.
Essential Qualifications
- Hybrid profile: equal comfort with customer interactions and technical system configuration.
- Bachelor’s degree or higher in engineering, computer science, or a related field.
- Experience working with technical data formats—CAD/DXF, GIS, project schedules, and UAV/drone data.
- Apply for this job