Senior Solution Engineer & Customer Success Lead – Driving Technical Implementation, Regulatory Compliance, and Customer Growth at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses to navigate the complex world of regulatory compliance while delivering cutting‑edge technical solutions. With a global footprint and a passion for innovation, we help our clients transform compliance from a burden into a competitive advantage. Our culture is built on curiosity, collaboration, and a relentless focus on customer success. Whether you’re a seasoned engineer, a project manager, or a compliance specialist, brighthush offers a dynamic environment where your expertise can shine and your career can accelerate.

Why Join brighthush?

At brighthush, you’ll be part of a high‑impact team that works on real‑world challenges across industries such as finance, healthcare, and manufacturing. We believe in:

• Continuous Learning: Access to internal training, industry certifications, and mentorship programs.
• Innovation Culture: Freedom to experiment, propose new ideas, and influence product direction.
• Inclusive Environment: A diverse workforce that values different perspectives and promotes equity.
• Work‑Life Balance: Flexible remote work options, generous vacation policies, and wellness initiatives.

Key Responsibilities

As a Senior Solution Engineer & Customer Success Lead, you will be the bridge between our clients and our engineering teams, ensuring that every deployment not only meets technical specifications but also aligns with regulatory standards. Your day‑to‑day activities will include:

• Customer Success Management: Own the end‑to‑end customer journey, from onboarding to renewal, ensuring satisfaction scores exceed 90% and fostering long‑term partnerships.
• Solution Implementation: Lead the design, configuration, and deployment of our compliance platform, tailoring solutions to each client’s unique business processes.
• Regulatory Assurance: Translate complex regulatory requirements (e.g., GDPR, ISO 27001, PCI‑DSS) into actionable technical controls and audit-ready documentation.
• Project Leadership: Coordinate cross‑functional teams (engineering, product, sales, and legal) to deliver projects on time, within scope, and on budget.
• Performance Monitoring: Define and track key performance indicators (KPIs) for solution health, usage, and compliance, providing regular reports to stakeholders.
• Continuous Improvement: Identify gaps in our processes or product features, propose enhancements, and collaborate with product managers to prioritize roadmap items.
• Thought Leadership: Represent brighthush at industry conferences, webinars, and client workshops, positioning the company as a trusted advisor.

Essential Qualifications

• 2–5 years of experience in customer success, technical implementation, or regulatory compliance roles.
• Proven track record of managing complex, multi‑phase projects with cross‑functional teams.
• Strong communication skills in English (written and spoken); German language proficiency is a plus.
• Deep understanding of data protection regulations (GDPR, CCPA) and industry standards (ISO 27001, SOC 2, PCI‑DSS).
• Hands‑on experience with cloud platforms (AWS, Azure, GCP) and SaaS deployment models.
• Analytical mindset with the ability to translate business requirements into technical specifications.
• Customer‑centric approach: empathy, problem‑solving, and a passion for delivering exceptional service.

Preferred Qualifications

• Certifications such as CISSP, CISM, or PMP.
• Experience in the financial services or healthcare sectors.
• Knowledge of API integration, data migration, and automation tools (e.g., Zapier, MuleSoft).
• Previous experience in a startup or high‑growth environment.
• Fluency in additional languages (German, French, Spanish).

Core Skills & Competencies

• Technical Proficiency: Ability to troubleshoot complex technical issues and guide clients through configuration steps.
• Project Management: Expertise in Agile and Waterfall methodologies, with tools such as Jira, Trello, or Asana.
• Regulatory Knowledge: Up‑to‑date understanding of evolving compliance landscapes and the ability to stay ahead of regulatory changes.
• Stakeholder Management: Skilled at building rapport with C‑level executives, technical leads, and end users.
• Data‑Driven Decision Making: Comfortable working with dashboards, analytics, and reporting tools.
• Adaptability: Thrives in a fast‑paced, evolving environment and can pivot priorities as needed.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will:

• Participate in a structured mentorship program pairing you with senior leaders.
• Earn industry certifications through sponsored training and exam reimbursements.
• Attend quarterly hackathons and innovation sprints to prototype new features.
• Take on progressively larger projects, eventually leading cross‑regional customer success teams.
• Explore lateral moves into product management, data science, or compliance advisory roles.

Work Environment & Culture

Our remote‑first model means you can work from anywhere in Germany, with a dedicated office in Munich for those who prefer a physical workspace. We celebrate diversity, encourage open dialogue, and foster a culture where ideas are valued over titles. Regular virtual coffee chats, hackathon weekends, and quarterly all‑hands meetings keep the team connected and aligned.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with market standards for mid‑level solution engineers.
• Performance‑based bonuses tied to customer satisfaction and project delivery metrics.
• Equity options to share in the company’s growth.
• Comprehensive health insurance, including dental and vision plans.
• Flexible vacation policy with a minimum of 25 days per year.
• Wellness stipend for gym memberships, meditation apps, or ergonomic office equipment.
• Professional development budget covering conferences, courses, and certifications.

How to Apply

Ready to take the next step in your career and help shape the future of compliance technology? Submit your resume, cover letter, and any relevant portfolio or case studies through our careers portal. We look forward to learning how your expertise can drive success for our clients and growth for brighthush.