Dynamic Customer Support Specialist – Insurance & Client Relations Expert at brighthush

About brighthush

brighthush is a forward‑thinking insurance provider that blends cutting‑edge technology with a human‑centric approach to customer care. With a portfolio that spans auto, home, life, pet, renters, umbrella, and specialty lines, we empower policyholders to make informed decisions about their coverage while delivering a seamless, consultative experience. Our mission is simple: to protect what matters most to our customers through personalized service, transparent communication, and innovative solutions.

Why Join brighthush?

At brighthush, we believe that great customer support is the cornerstone of a thriving insurance ecosystem. We’re looking for motivated, dependable, and coachable professionals who are eager to learn, grow, and build a long‑term career in the insurance industry. Whether you’re a seasoned customer‑service veteran or a recent graduate with a passion for helping people, we provide the training, mentorship, and career pathways to help you succeed.

What You’ll Do

• Engage with policyholders across phone, email, and live‑chat channels to answer questions, resolve issues, and provide coverage guidance.
• Build rapport by actively listening, asking insightful questions, and responding with empathy and clarity.
• Explain complex insurance concepts—coverage options, policy details, and claim processes—in a way that is easy to understand.
• Identify buying signals and confidently recommend additional products or services that enhance the customer’s protection.
• Collaborate with senior agents, underwriting, and claims teams to resolve escalated or complex service inquiries.
• Maintain accurate, up‑to‑date records in our CRM and knowledge‑base tools to ensure compliance and consistency.
• Meet and exceed service‑level agreements (SLAs) and key performance indicators (KPIs) such as first‑contact resolution and customer satisfaction scores.
• Stay current on product updates, regulatory changes, and industry best practices through ongoing training and professional development.
• Maintain required Property & Casualty licensing and complete continuing education as required.
• Participate in team meetings, feedback sessions, and process improvement initiatives to continuously elevate the customer experience.

Essential Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).
• 3–5 years of customer‑service experience, with at least 2 years in a call‑center environment.
• Strong communication, interpersonal, and problem‑solving skills.
• Ability to learn new information quickly and apply coaching and feedback.
• Detail‑oriented with excellent organizational skills.
• Positive attitude, professionalism, and resilience in a fast‑paced setting.
• Comfortable communicating via phone, email, chat, and other digital channels.
• Interest in building a long‑term career in insurance and customer support.
• Ability to obtain and maintain a Property & Casualty license (training provided).

Preferred Qualifications

• Prior experience in the insurance industry or a related field.
• Knowledge of insurance terminology and coverage types.
• Experience with CRM systems and data‑entry tools.
• Multilingual capabilities to serve a diverse customer base.

Skills & Competencies

• Customer‑centric mindset with a passion for problem resolution.
• Strong sales instincts and the ability to uncover upsell opportunities.
• Excellent verbal and written communication skills.
• Time‑management and prioritization in a high‑volume environment.
• Adaptability and willingness to embrace new technologies and processes.
• Team collaboration and cross‑functional communication.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Customer Support Specialist, you’ll have access to:

• Comprehensive onboarding and paid training that covers product knowledge, compliance, and customer‑service excellence.
• Mentorship from experienced agents and leaders who share their expertise and career insights.
• Internal certification programs that prepare you for advanced roles such as Senior Agent, Claims Specialist, or Product Manager.
• Regular performance reviews and personalized development plans that align with your career goals.
• Opportunities to transition into specialized roles—such as underwriting, risk management, or business development—based on your interests and strengths.

Work Environment & Culture

brighthush fosters a culture of collaboration, innovation, and continuous improvement. Our values include:

• Customer First: Every decision is guided by the best interest of our policyholders.
• Integrity: We uphold the highest standards of honesty, transparency, and ethical conduct.
• Growth Mindset: We encourage curiosity, learning, and experimentation.
• Diversity & Inclusion: We celebrate diverse perspectives and create an inclusive workplace where everyone can thrive.
• Work‑Life Balance: Flexible scheduling, remote options, and wellness programs help you maintain a healthy balance.

Compensation & Benefits

While specific salary ranges vary by location and experience, brighthush offers a competitive base salary complemented by performance‑based incentives. In addition, we provide a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs and mental‑health resources.
• Employee referral bonuses and recognition programs.

How to Apply

Ready to take the next step in your career? Join a team that values your contributions, invests in your growth, and places customer satisfaction at the heart of everything we do. Click the link below to submit your application and start your journey with brighthush today.