Remote Patient Care Coordinator – Evening & Weekend Shift – Home Healthcare Support Specialist

About brighthush

At brighthush, we are more than a provider of home medical equipment; we are a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and a broad portfolio of home medical devices, we empower patients to manage their health from the comfort of their own homes. With a presence in 45 states and hundreds of locations, our dedicated team delivers high‑quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you are a clinician, technician, or healthcare administrator, your work at brighthush directly improves lives.

Explore more about our mission and services at brighthush.com.

Position Overview

We are seeking a dedicated Patient Care Coordinator – Remote who will serve our Sleep Central (After Hours Call Center) located in Murray, KY operations. This role is essential for ensuring seamless communication with patients, accurate order processing, and timely delivery of critical medical equipment. The ideal candidate will be a self‑motivated, detail‑oriented professional who thrives in a fast‑paced, remote environment and is committed to delivering outstanding patient support during evenings and weekends.

Key Responsibilities

• Contact patients via phone and email to confirm delivery schedules, gather necessary documentation, and address any concerns.
• Accurately transcribe patient profiles, enter data into the brighthush online pharmacy system, and verify all information for completeness.
• Process patient orders, ensuring all required medical documentation is obtained and properly filed.
• Resolve tracking issues, reschedule shipping, and coordinate with logistics partners to guarantee on‑time delivery.
• Troubleshoot equipment or service issues based on patient input, determining the scope and magnitude of any failures.
• Maintain confidentiality and exercise discretion when handling sensitive patient information.
• Collaborate with cross‑functional teams, including clinical, logistics, and billing, to resolve complex patient inquiries.
• Perform additional duties as assigned to support the overall success of the Sleep Central call center.

Essential Qualifications

• High school diploma or GED equivalent (required).
• Must reside within the United States.
• Availability to work five days a week, including Saturdays, Sundays, and three evening shifts (starting at or after 4:00 pm Central Time).
• Strong verbal and written communication skills in English.
• Basic proficiency with Microsoft Office (Outlook, Word, Excel) and email platforms.
• Ability to navigate the internet and conduct online research.
• Experience with standard office equipment (fax, copier, printer, phone, computer/tablet).
• Background check and drug screening (when applicable).
• Compliance with healthcare facility credentialing process (when applicable).
• Valid driver’s license with a clean driving record (when applicable).

Preferred Qualifications

• Background in the medical field, particularly in administrative record management.
• Experience working with medical equipment and understanding of its operational requirements.
• Familiarity with medical billing processes and reimbursement procedures.
• Knowledge of medical terminology.
• Minimum of one year of related work experience.

Skills & Competencies

• Interpretation of verbal, non‑verbal, written, and visual communication.
• Accurate basic mathematical calculations.
• Ability to work independently and collaboratively within a team.
• Strong attention to detail and multitasking capabilities.
• Self‑motivation, organization, and time‑management skills.
• Deductive reasoning to solve problems efficiently.
• Confidentiality and discretion when handling sensitive information.
• Excellent English communication skills, both written and verbal.

Technical Proficiency

• Proficiency with email communication platforms.
• Working knowledge of Microsoft Outlook, Word, and Excel.
• Ability to navigate the internet and conduct online research.
• Experience operating standard office equipment (fax, copier, printer, phone, computer/tablet).

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Remote Patient Care Coordinator, you will have the opportunity to:

• Advance into senior coordination roles or transition into clinical support positions.
• Participate in ongoing training programs covering medical equipment, billing, and customer service excellence.
• Earn certifications in healthcare administration or patient care coordination.
• Engage in cross‑departmental projects that enhance patient experience and operational efficiency.
• Benefit from mentorship programs that pair you with experienced leaders in the home healthcare industry.

Work Environment & Company Culture

Working remotely for brighthush means you can balance your professional responsibilities with personal commitments while staying connected to a vibrant, mission‑driven team. Our culture is built on:

• Compassionate care: Every interaction is guided by empathy and respect for our patients.
• Innovation: We continuously adopt new technologies to improve service delivery.
• Collaboration: Open communication across teams ensures we meet patient needs efficiently.
• Integrity: We uphold the highest standards of confidentiality and ethical conduct.
• Work‑life balance: Flexible scheduling and remote work options support your well‑being.

Compensation & Benefits

While the base pay for this role is competitive, brighthush offers a comprehensive benefits package designed to support your health, financial security, and overall well‑being:

• Competitive base salary with quarterly bonus opportunities.
• Generous paid time off and paid holidays.
• Overtime pay for non‑exempt positions (as applicable).
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
• Life insurance, disability coverage, and accidental death benefits.
• Identity protection and legal services.
• Employee Assistance Program (EAP) for mental health support.
• Wellness programs such as Meru Health, Livongo Diabetes, and high‑blood‑pressure initiatives.
• Access to the brighthush employee discount program and recognition awards.

How to Apply

Ready to make a meaningful impact in patient care? Submit your resume and cover letter through our online portal at brighthush.com/careers. Our hiring team reviews applications promptly and will contact candidates whose experience aligns with the role. If you have already applied, you can check the status of your application by logging into your account on our portal.

Closing Statement

At brighthush, we are committed to transforming home healthcare through innovation, compassion, and excellence. As a Remote Patient Care Coordinator, you will play a pivotal role in ensuring patients receive the equipment and support they need, even during evenings and weekends. If you are passionate about patient advocacy, thrive in a dynamic remote setting, and are ready to join a forward‑thinking organization, we encourage you to apply today. Together, we can empower patients to live healthier, more independent lives.