Senior Customer Success Manager – Dutch/Swedish Speaking – Driving Customer Value, Retention & Growth at brighthush

About brighthush

brighthush is a forward‑thinking, cloud‑native enterprise software company that is redefining how mid‑market, people‑centric organisations manage their resources. With a heritage spanning more than four decades, we have evolved from a traditional ERP vendor into an agile, fast‑growing platform that empowers customers to focus on what truly matters: their people, their processes, and their purpose. Our mission is simple yet profound – “Improve how people work by focusing on what truly matters.” This guiding principle shapes every product, every partnership, and every interaction we have with our customers.

At brighthush, we believe that work should feel empowering, collaborative, and impactful. We are committed to creating a culture where innovation thrives, where employees are trusted to make decisions, and where every voice is heard. Our people‑first philosophy means that we invest heavily in professional development, well‑being, and sustainability, ensuring that our team members can bring their authentic selves to work and grow alongside the company.

Role Overview

As a Senior Customer Success Manager fluent in Dutch and Swedish, you will be the primary advocate for our customers across the Netherlands and Sweden. You will translate customer insights into actionable strategies that drive adoption, value realization, and long‑term loyalty. Your influence will span from day‑to‑day support to executive‑level engagement, ensuring that every customer’s journey with brighthush is seamless, successful, and scalable.

In this role, you will partner closely with Sales, Product, Support, and R&D to align customer objectives with our roadmap, identify upsell and cross‑sell opportunities, and champion a culture of continuous improvement. Your success will be measured by customer satisfaction, renewal rates, expansion revenue, and the overall health of our customer base.

Key Responsibilities

• Voice of the Customer (VoC) Champion: Act as the internal advocate for customers, capturing feedback, pain points, and success stories, and turning them into tangible actions that enhance product experience and outcomes.
• Value Realization Lead: Guide customers through the full lifecycle of their investment, ensuring they achieve desired business outcomes and maximize the ROI of brighthush solutions.
• Adoption & Maturity Driver: Develop and execute success plans that increase product adoption, deepen feature usage, and elevate customers from basic to advanced usage tiers.
• Revenue Growth Partner: Collaborate with Sales to surface qualified leads for upsell and cross‑sell initiatives, contributing to the company’s ARR growth targets.
• Retention & Risk Manager: Proactively identify and mitigate churn risks, ensuring high customer satisfaction and long‑term loyalty.
• Executive Engagement Facilitator: Lead executive business reviews, strategic conversations, and C‑level presentations, reinforcing the value of brighthush and securing executive sponsorship.
• Cross‑Functional Communicator: Translate customer goals, challenges, and value drivers into actionable insights for Product, R&D, Support, and Sales teams.
• Success Program Steward: Champion the Success4U program, ensuring customers are fully engaged and deriving maximum benefit from our resources.

Essential Qualifications

• Fluent in English, Dutch, and Swedish – both verbal and written.
• Proven track record in a customer‑facing role within a cloud software environment, ideally in ERP, HCM, or financial planning domains.
• Strong understanding of customer success metrics – churn, NPS, adoption rates, and expansion revenue.
• Excellent communication and relationship‑management skills, with the ability to influence without direct authority.
• Experience managing retention and churn across a region, contributing to global retention objectives.
• Technically literate, comfortable using CRM, CSAT, and engagement tools (e.g., Salesforce, Gainsight, Intercom).
• Ability to travel up to 20% to meet customers and attend industry events.
• Background check clearance may be required for certain customer projects.

Preferred Qualifications

• Prior experience in a mid‑market enterprise software company with a focus on people‑centric solutions.
• Demonstrated success in driving upsell and cross‑sell opportunities that result in measurable revenue growth.
• Knowledge of the Dutch and Swedish market dynamics, regulatory landscape, and industry trends.
• Experience leading executive business reviews and managing C‑level stakeholder relationships.
• Strong analytical mindset with the ability to interpret data and translate insights into strategic actions.

Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for customer challenges and a passion for delivering exceptional service.
• Strategic Thinking: Ability to see the big picture, align customer goals with business outcomes, and develop long‑term success plans.
• Influence & Negotiation: Skilled at building trust, negotiating value, and securing executive sponsorship.
• Data‑Driven Decision Making: Comfortable working with metrics, dashboards, and analytics to measure success.
• Collaboration: Proven ability to work cross‑functionally with Sales, Product, Support, and R&D.
• Adaptability: Thrives in a fast‑moving, cloud‑native environment where priorities evolve quickly.
• Communication: Clear, concise, and persuasive written and verbal communication in multiple languages.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured learning paths with access to industry certifications, internal training modules, and external conferences.
• Mentorship programs pairing you with senior leaders and experts across the organization.
• Clear career ladders for Customer Success, Sales, Product, and Technical roles, allowing you to pivot and grow.
• Regular performance reviews and goal‑setting sessions that align your personal ambitions with company objectives.
• Opportunities to influence product roadmap and strategy through customer insights and market feedback.

Work Environment & Culture

brighthush fosters a culture of trust, accountability, and autonomy. You will work in a flexible environment that supports:

• Remote work options with a hybrid model that encourages collaboration and community.
• Flexible leave and paid time off policies that respect your personal and professional life.
• Global wellbeing initiatives, including wellness days, mental health resources, and health insurance.
• Inclusive employee resource groups that celebrate diversity and promote belonging.
• A commitment to sustainability, with initiatives such as our Environmental, Social, and Governance (ESG) strategy and Act4Good program.

Compensation & Benefits

While specific figures are tailored to experience and market, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards and your expertise.
• Performance‑based bonuses tied to customer success metrics and revenue growth.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous paid time off, flexible working hours, and remote work flexibility.
• Professional development budget and access to learning platforms.
• Well‑being stipend and wellness program access.

How to Apply

If you are passionate about delivering exceptional customer experiences, thrive in a fast‑paced cloud environment, and are fluent in Dutch and Swedish, we want to hear from you. Submit your application through our careers portal or click the link below to apply directly.

Apply to brighthush Today

Closing Statement

At brighthush, you will be part of a mission‑driven team that is reshaping how mid‑market organisations work. Your role as a Senior Customer Success Manager will be pivotal in ensuring our customers not only adopt our solutions but also achieve transformative business outcomes. Join us, and together we will create a future where work feels empowering, collaborative, and truly impactful.