Seasoned Healthcare Customer Service Representative – Patient Experience & Billing Specialist at brighthush

About brighthush

brighthush is a leading healthcare organization dedicated to delivering exceptional patient care across the Denver metro area and the Front Range. With a network of primary and specialty clinics, we bring together world‑class physicians, advanced practice providers, and cutting‑edge medical technology to create a seamless, patient‑centric experience. Our mission is simple: to improve health outcomes through compassionate care, innovative solutions, and a culture that values collaboration, integrity, and continuous learning.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that is reshaping the way healthcare is delivered. We offer a fully remote, flexible work environment that empowers you to balance professional growth with personal life. Our commitment to diversity, equity, and inclusion means you’ll thrive in a supportive culture where every voice is heard and every contribution matters.

Position Overview

We are looking for a highly motivated, self‑driven Healthcare Customer Service Representative who can think creatively, manage multiple priorities, and elevate the patient experience. In this role, you will serve as the first point of contact for patients, payers, and healthcare partners, resolving inquiries, processing payments, and ensuring accurate account information. Your work will directly impact patient satisfaction, revenue integrity, and the overall success of brighthush’s care delivery model.

Key Responsibilities

• Handle up to 60 patient calls per day in a fast‑paced, metric‑driven call center environment.
• Provide clear, compassionate communication to patients, affiliate partners, payers, and providers.
• Collect payments and guide patients through available payment options, including payment plans and financial assistance.
• Update account information, request itemized statements, and re‑bill claims when necessary.
• Explain medical bills, deductibles, coinsurance, copays, and other financial responsibilities with clarity and empathy.
• Conduct account research and reconciliation using analytical thinking and problem‑solving skills.
• Maintain a positive, caring demeanor in all interactions, upholding brighthush’s commitment to patient-centered service.
• Perform specialized tasks as directed by supervisors, including data entry, quality audits, and process improvement initiatives.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 2 years of experience in a healthcare setting, with a strong preference for medical billing and direct patient contact in a call center environment.
• Proficiency with electronic health record (EHR) systems, billing software, and Microsoft Office Suite.
• Advanced verbal and written communication skills, with a proven ability to explain complex medical terminology in plain language.
• Strong interpersonal skills, professionalism, and the ability to exercise sound judgment in high‑pressure situations.
• Technical proficiency and quick learning ability to adapt to new tools and processes.
• Background investigation clearance and, where applicable, drug and health screening compliance.

Preferred Qualifications

• Fluency in both English and Spanish, with a language pay differential of $1.50/hr for bilingual candidates.
• Experience with revenue cycle management, insurance billing, and medical terminology.
• Prior remote work experience in a call center or customer service role.
• Knowledge of HIPAA regulations and patient privacy best practices.

Skills & Competencies

• Exceptional customer service orientation and a passion for improving patient experience.
• Strong analytical and problem‑solving abilities, with a keen eye for detail.
• Excellent time‑management skills and the capacity to multitask across multiple programs.
• Adaptability to changing priorities, technology updates, and evolving healthcare policies.
• Team collaboration, with a willingness to share knowledge and support peers.
• Proactive mindset, continuously seeking ways to streamline processes and enhance service quality.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Healthcare Customer Service Representative, you will have access to a comprehensive learning and development program that includes:

• Onboarding training that covers our patient care philosophy, billing systems, and compliance standards.
• Ongoing professional development courses in medical billing, customer experience, and leadership.
• Mentorship from experienced clinicians and revenue cycle specialists.
• Clear career pathways to roles such as Billing Analyst, Revenue Cycle Coordinator, or Patient Experience Manager.
• Annual performance reviews with personalized growth plans and potential for salary increases.

Work Environment & Culture

brighthush fosters a culture of respect, innovation, and accountability. Our remote work model is supported by robust technology, regular virtual team meetings, and a strong sense of community. Employees enjoy:

• Flexible scheduling to accommodate personal commitments.
• Regular virtual coffee chats and team building events.
• Access to a digital wellness platform that supports mental and physical health.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits

While the exact salary will be determined based on experience, education, and internal equity, the base range for this position is competitive within the healthcare industry. In addition to a fair base salary, brighthush offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance with generous coverage options.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and personal days) that grows with tenure.
• Tuition reimbursement for relevant courses and certifications.
• Employee assistance program (EAP) for mental health support.
• Wellness stipend for gym memberships, fitness classes, or home office upgrades.
• Annual bonus potential tied to performance metrics and company goals.

How to Apply

If you are a dedicated, patient‑focused professional ready to make a tangible impact in healthcare, we encourage you to apply today. Submit your resume and a brief cover letter outlining your experience with medical billing, patient communication, and any bilingual capabilities. brighthush is an equal opportunity employer and welcomes candidates from all backgrounds.

Join brighthush – Where Compassion Meets Innovation

At brighthush, you will be part of a mission‑driven organization that values your expertise, supports your growth, and rewards your commitment to patient care. Take the next step in your career and help us elevate the patient experience to new heights. We look forward to welcoming you to our team.