Dynamic Digital Customer Support Specialist – Chat, Email, SMS – Remote, Full‑Time – Join brighthush’s Innovative Contact Center Team

About brighthush

brighthush is a forward‑thinking leader in the automotive retail and wholesale sector, dedicated to delivering exceptional service and cutting‑edge solutions to customers worldwide. With a culture rooted in innovation, collaboration, and continuous improvement, brighthush empowers its people to grow, learn, and make a real impact on the lives of millions of drivers. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your voice matters and your career trajectory is limitless.

Why Join brighthush?

• Impactful Work: Every interaction you handle helps customers keep their vehicles safe and reliable, directly contributing to brighthush’s mission of driving customer satisfaction.
• Remote Flexibility: Work from the comfort of your home in North Carolina while staying connected to a vibrant, global team.
• Growth & Development: Access to continuous learning programs, mentorship, and clear career pathways from entry‑level to senior roles.
• Competitive Compensation: A salary range of $29,640 – $39,520 per year, commensurate with experience and performance.
• Comprehensive Benefits: 401(k) matching, generous paid time off, retirement plans, parental leave, and more.

Key Responsibilities

As a Digital Customer Support Specialist, you will be the frontline of brighthush’s digital engagement, ensuring every customer receives timely, accurate, and friendly assistance across multiple channels.

• Respond to customer inquiries via chat, email, and SMS with professionalism and empathy.
• Diagnose and troubleshoot website and product‑related issues, guiding customers through resolution steps.
• Document all interactions in the CRM system, maintaining high data integrity and compliance with company standards.
• Collaborate with cross‑functional teams (IT, Product, Sales) to report recurring issues and suggest process improvements.
• Utilize AI‑powered tools and real‑time assist features to enhance response speed and accuracy.
• Maintain a minimum typing speed of 30 words per minute while delivering clear, concise written communication.
• Adhere to quality assurance metrics, including customer satisfaction scores, first‑contact resolution, and response time targets.
• Participate in ongoing training sessions to stay current on product updates, policy changes, and new digital tools.

Essential Qualifications

• High school diploma or GED; equivalent combination of education and 2+ years of customer service experience.
• Proven ability to type at least 30 WPM with high accuracy.
• Strong written communication skills in English, with the ability to adapt tone to diverse audiences.
• Experience handling digital support channels (chat, email, SMS) in a fast‑paced environment.
• Excellent multitasking abilities, managing multiple conversations simultaneously while maintaining quality.
• Problem‑solving mindset, capable of diagnosing issues and providing clear, actionable solutions.
• Comfortable using CRM systems, knowledge bases, and AI‑assisted tools.
• Residency in the Eastern Time Zone (U.S.) to align with business hours and team collaboration.

Preferred Qualifications

• Experience in the automotive retail or e‑commerce industry.
• Familiarity with web‑based troubleshooting, such as navigating e‑commerce platforms or mobile apps.
• Knowledge of basic HTML/CSS or content management systems.
• Previous exposure to AI chatbots or real‑time assist technologies.
• Multilingual capabilities beyond English.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into positive experiences.
• Technical Aptitude: Quick learner of new software, tools, and digital workflows.
• Communication: Clear, concise, and empathetic written communication.
• Time Management: Ability to prioritize tasks and meet deadlines in a dynamic environment.
• Collaboration: Team player who shares insights and supports colleagues across departments.
• Adaptability: Comfortable with change, continuous improvement, and evolving customer expectations.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Digital Customer Support Specialist, you will have access to:

• Structured onboarding program with mentorship from senior agents.
• Regular skill‑building workshops covering advanced troubleshooting, product knowledge, and customer psychology.
• Internal certification tracks that can lead to roles such as Team Lead, Process Improvement Analyst, or Digital Experience Manager.
• Cross‑departmental projects that expose you to product development, marketing, and data analytics.
• Annual performance reviews with clear metrics for advancement and salary progression.

Work Environment & Culture

brighthush fosters a culture of inclusivity, transparency, and innovation. Our remote team enjoys:

• Flexible scheduling within core business hours to support work‑life balance.
• Regular virtual team huddles, social events, and wellness initiatives.
• A collaborative platform that encourages idea sharing and peer recognition.
• Access to cutting‑edge digital tools that streamline workflows and enhance customer interactions.

Compensation & Benefits

• Salary: $29,640 – $39,520 per year, commensurate with experience and performance.
• 401(k) Matching: Up to 4% of your salary, helping you secure a comfortable retirement.
• Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days.
• Parental Leave: Generous paid parental leave for new parents, ensuring you can focus on family while staying connected.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus wellness stipends.
• Professional Development: Reimbursement for relevant courses, certifications, and conferences.
• Employee Assistance Program: Confidential counseling and support services.

How to Apply

Ready to join a team that values your expertise and supports your growth? Click the link below to submit your application and take the first step toward an exciting career with brighthush.

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We Can’t Wait to Meet You!

At brighthush, every conversation matters. If you’re passionate about helping customers, thrive in a fast‑moving digital environment, and want to grow with a company that rewards innovation and dedication, we want to hear from you. Join us and be part of a team that’s redefining automotive retail through exceptional customer experiences.