Dynamic French‑Speaking Customer Success Manager – Airline & Aviation Services – Remote, 80‑100% – Brighthush
About Brighthush
Brighthush is a forward‑thinking, mission‑driven technology company that is redefining the future of aviation. Our core focus is on delivering innovative, data‑driven solutions that help airlines and aviation partners reduce waste, lower emissions, and streamline operations. With a fully remote workforce spread across more than 15 countries, we celebrate diversity, creativity, and collaboration. At Brighthush, we believe that every team member’s voice matters, and we empower our people to grow, learn, and make a tangible impact on the planet.
Why Join Brighthush?
When you become part of Brighthush, you’re not just taking a job—you’re joining a movement. We are committed to:
- Sustainability: Our products help airlines cut food waste by up to 30% and reduce CO₂ emissions, contributing to a greener skies.
- Innovation: We invest heavily in research and development, ensuring our solutions stay at the cutting edge of aviation technology.
- Continuous Learning: From monthly knowledge‑sharing sessions to access to industry conferences, we support your professional growth.
- Impact: Every feature you help roll out or every customer you support directly influences the sustainability of the aviation industry.
- Flexibility: 100% remote work, flexible hours, and a culture that respects work‑life balance.
Role Overview
Brighthush is looking for a passionate, customer‑centric Customer Success Manager (CSM) who speaks fluent French and is eager to champion the success of our airline and aviation partners. In this role, you will own a portfolio of key customers, ensuring they realize maximum value from our platform, while driving retention, expansion, and long‑term partnership.
Key Responsibilities
- Strategic Customer Ownership
- Own and manage a portfolio of airline and aviation customers, acting as their primary point of contact.
- Build trust‑based relationships with stakeholders across operations, IT, procurement, and executive leadership.
- Serve as a strategic advisor, aligning Brighthush’s capabilities with each customer’s business objectives and sustainability goals.
- Lead regular business reviews, executive briefings, and quarterly planning sessions.
- Customer Value & Growth
- Monitor customer health metrics, adoption rates, and satisfaction scores to proactively address risks.
- Identify upsell and cross‑sell opportunities, such as advanced analytics modules, integration services, or new feature releases.
- Drive retention and expansion revenue, contributing to the company’s growth targets.
- Participate in renewal negotiations, ensuring a smooth transition and high renewal rates.
- Implementation & Onboarding Oversight
- Collaborate with the implementation team to design a seamless onboarding journey for new customers.
- Guide customers through data integration, configuration, and best‑practice adoption.
- Ensure a smooth handover from implementation to ongoing support.
- Training & Enablement
- Deliver remote and on‑site training workshops tailored to different user roles.
- Develop training materials, user guides, and knowledge base articles.
- Promote best practices and continuous improvement across customer operations.
- Cross‑Functional Collaboration
- Work closely with Product, Engineering, Sales, and Marketing to relay customer feedback and influence roadmap decisions.
- Act as the voice of the customer within internal teams, ensuring their needs are understood and addressed.
- Provide structured, actionable insights that help shape product enhancements and new feature development.
- Travel & On‑Site Engagement
- Travel up to 20% of the year to key customer sites for in‑depth workshops, executive meetings, and relationship building.
Essential Qualifications
- 3–5 years of experience in the airline, aviation, or airline catering industry, with a deep understanding of operational workflows.
- Proven track record in customer success, account management, or a related role, preferably within a SaaS or complex B2B software environment.
- Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field.
- Fluent in both English and French (written and spoken).
- Strong stakeholder management and communication skills, with the ability to influence at all levels.
- Commercial mindset focused on value creation, upsell, and retention.
- Highly organized, proactive, and self‑motivated, with the ability to manage multiple accounts in a fast‑paced environment.
- Experience with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango) is a plus.
Preferred Qualifications
- Background in sustainability initiatives or environmental impact measurement within aviation.
- Experience working with data analytics, reporting, and KPI development.
- Knowledge of aviation regulatory frameworks (e.g., ICAO, EASA, FAA).
- Previous remote work experience in a distributed team environment.
Skills & Competencies
- Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and outcomes.
- Strategic Thinking: Ability to see the big picture and align technology solutions with business goals.
- Analytical Acumen: Comfortable interpreting data, deriving insights, and making data‑driven recommendations.
- Communication: Clear, concise, and persuasive communication across technical and non‑technical audiences.
- Project Management: Skilled at coordinating cross‑functional initiatives, managing timelines, and delivering results.
- Adaptability: Thrive in a dynamic, evolving environment with changing priorities.
- Team Collaboration: Strong collaborator who values diverse perspectives and works effectively in a remote setting.
Career Growth & Learning Opportunities
At Brighthush, your career path is designed to evolve with your ambitions. We offer:
- Structured mentorship programs with senior leaders.
- Access to industry conferences, webinars, and training courses.
- Clear promotion tracks: Customer Success Lead → Director of Customer Success → VP of Customer Success.
- Opportunities to transition into product management, sales, or consulting roles.
- Regular performance reviews with actionable feedback and development plans.
Work Environment & Culture
Brighthush’s culture is built on:
- Inclusivity: We celebrate diversity and foster an environment where every voice is heard.
- Transparency: Open communication channels, regular town‑halls, and a flat hierarchy.
- Innovation: A culture that encourages experimentation, rapid prototyping, and learning from failure.
- Flexibility: 100% remote work, flexible hours, and a results‑oriented approach.
- Community: Regular virtual coffee breaks, team‑building activities, and cross‑departmental hackathons.
Compensation & Benefits
While specific figures vary by location and experience, Brighthush offers a competitive package that includes:
- Base salary aligned with market standards for senior customer success roles in Europe.
- Performance‑based bonus structure tied to customer retention, expansion, and satisfaction metrics.
- Equity or stock‑option program to share in the company’s long‑term success.
- Comprehensive health and dental insurance (including tele‑health options).
- Generous paid time off, including vacation, sick leave, and personal days.
- Professional development stipend for courses, certifications, and conferences.
- Wellness program: gym membership discounts, mindfulness sessions, and ergonomic support.
- Flexible work‑from‑home equipment allowance.
How to Apply
If you are a proactive, customer‑focused professional who thrives in a fast‑paced, remote environment and is passionate about sustainable aviation, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for Brighthush. Our hiring process is designed to be respectful of your time:
- Recruiter screening (45 minutes)
- Interview with the Hiring Manager (1 hour)
- Technical interview focused on customer success scenarios (30 minutes)
- Discussion with founders and peers (1 hour)
Join Brighthush Today
Be part of a team that is shaping a zero‑waste future for aviation. Your expertise, ideas, and dedication will directly influence how airlines operate more sustainably and efficiently. If you’re ready to take your career to new heights while making a real difference, apply now and let’s build the future of aviation together.