Senior Customer Success Manager – EMEA – Driving Growth, Retention, and Innovation for Global Brands at brighthush

About brighthush

brighthush is a trailblazing AI‑powered content experience platform that empowers brands to deliver immersive, social‑native storytelling across mobile apps and websites. By blending real‑time personalization, interactive formats, and robust analytics, we help companies transform casual browsers into loyal customers, boost conversion rates, and deepen engagement with their audiences. With a presence in over 40 countries and a portfolio of more than 400 global brands, brighthush is recognized as a leader in content distribution, content creation, eCommerce personalization, and mobile marketing. Our technology is trusted by industry giants—now reimagined as brighthush—who rely on us to drive measurable business outcomes.

Why Join brighthush?

At brighthush, we’re building the future of digital storytelling. Our culture is built on curiosity, collaboration, and a relentless focus on customer success. You’ll work alongside product, engineering, and marketing teams that are passionate about pushing the boundaries of AI and mobile engagement. We value diversity, encourage continuous learning, and reward innovation. Whether you’re a seasoned Customer Success professional or a rising star, you’ll find a place to grow, lead, and make a tangible impact on the brands we serve.

Key Responsibilities

• Own the end‑to‑end post‑sale relationship for a portfolio of eCommerce, fintech, and betting companies, guiding them from onboarding through renewal and expansion.
• Lead onboarding calls and dashboard workshops to help new customers achieve first value quickly and confidently.
• Monitor account health and usage data to detect churn risk early and intervene proactively.
• Build tailored content and engagement strategies that align with each customer’s objectives, leveraging brighthush’s AI‑powered flows, widgets, and placements.
• Run regular business reviews that connect product usage to measurable outcomes—conversion, retention, average order value, and more.
• Own renewals and identify expansion opportunities, negotiating commercial terms directly and driving revenue growth.
• Collaborate cross‑functionally with Product, Engineering, and Support to resolve technical issues and advocate for customer feedback in the roadmap.
• Turn strong customer outcomes into case studies, references, and reviews that amplify brighthush’s brand and attract new prospects.
• Represent brighthush at local events, visiting customer offices when beneficial to deepen relationships.

Essential Qualifications

• 3+ years of experience in a customer‑facing role (Customer Success, Account Management, or similar) within a B2B SaaS environment.
• Proven ownership of commercial Apply for this job