Senior Customer Account Manager – Manufacturing & Supply Chain Excellence – Drive Customer Success at brighthush

About brighthush

brighthush is a leading innovator in the manufacturing sector, renowned for delivering high‑quality products and world‑class customer service. With a global footprint and a commitment to sustainable practices, we empower our clients to achieve operational excellence while reducing costs and enhancing reliability. At brighthush, we believe that every customer interaction is an opportunity to build lasting partnerships and create value that extends beyond the transaction.

Why Join brighthush?

As a Customer Account Manager, you will be at the heart of our customer experience strategy. You will own the full lifecycle of the customer relationship, from initial quote to final delivery, and play a pivotal role in shaping the future of our supply chain operations. At brighthush, we offer:

• Impactful Work: Directly influence customer satisfaction, retention, and revenue growth.
• Collaborative Culture: Work alongside cross‑functional teams—Sales, Supply Planning, Quality, and Product Management—to deliver seamless solutions.
• Growth Opportunities: Access to leadership development programs, mentorship, and the chance to lead high‑impact projects.
• Innovation‑Driven Environment: Leverage cutting‑edge technology, including Oracle ERP, advanced CRM platforms, and data analytics tools.
• Work‑Life Balance: Fully remote, flexible hours, and a supportive team that values personal well‑being.

Key Responsibilities

In this role, you will be the champion of the customer experience, ensuring that every interaction reflects brighthush’s commitment to excellence. Your day‑to‑day responsibilities will include:

• Managing the end‑to‑end customer relationship, from onboarding to renewal.
• Maintaining accurate customer master files and collaborating with the credit team to define credit terms.
• Facilitating the quoting process, including pricing, terms, and contractual agreements.
• Receiving and processing orders, ensuring timely entry into the ERP system.
• Coordinating the technical process—building and maintaining product specifications and ensuring compliance with quality standards.
• Using the material search tool to identify and source required components.
• Maintaining a single source of truth in the CRM tool for all customer interactions and information.
• Monitoring order status, expediting as necessary, and providing proactive updates to customers.
• Owning all Just‑In‑Time (JIT) supply chain programs for assigned customers.
• Partnering with Commercial, Product Management, and Supply Planning teams to refine quotation processes and identify commercial opportunities.
• Acting as an Inside Sales representative—following up on quotations, conducting cold calls, and performing regular check‑ins with existing customers.
• Collaborating with Program Managers on new program and major project opportunities.
• Working with the Sales Team, Demand Planning, and Supply Planning to refine forecasting and adjust Re‑Order Point (ROP) levers for make‑to‑stock items.
• Coordinating with Plant Scheduling to ensure material availability, manage lead times, and address expediting requests.
• Serving as the primary point of contact for dispute resolution and customer complaints, working closely with the Quality Team.
• Ensuring the accuracy of critical system parameters—dates, delivery metrics, and performance indicators.

Essential Qualifications

• BA/BS degree or equivalent practical experience in customer service, supply chain, or manufacturing.
• Minimum of 5 years of progressive experience in customer account management or supply chain roles within a manufacturing environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Oracle ERP.
• Strong analytical skills with the ability to interpret data and drive actionable insights.
• Exceptional customer service, interpersonal, and communication skills.
• Demonstrated problem‑solving ability and a proactive, solution‑oriented mindset.
• Excellent organizational skills with meticulous attention to detail.
• Ability to multitask, prioritize, and work independently in a fast‑paced environment.
• Resilience under pressure and the capacity to handle stressful situations professionally.
• Physical capability to lift up to 25 pounds and perform routine office tasks.

Preferred Qualifications

• Experience with CRM platforms such as Salesforce or HubSpot.
• Knowledge of supply chain analytics tools and forecasting software.
• Previous exposure to JIT and lean manufacturing principles.
• Project management certification (PMP, Six Sigma, or equivalent).
• Multilingual abilities to support a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building long‑term relationships.
• Strategic Thinking: Ability to align customer needs with business objectives and identify growth opportunities.
• Collaboration: Proven track record of working effectively across functional teams.
• Data‑Driven Decision Making: Comfort with data analysis, reporting, and using insights to improve processes.
• Adaptability: Thrives in a dynamic environment and embraces change.
• Leadership Potential: Demonstrated ability to influence stakeholders and lead initiatives.

Career Growth & Development

At brighthush, we invest in our people. As a Customer Account Manager, you will have access to:

• Structured onboarding and continuous learning programs.
• Mentorship from senior leaders across the organization.
• Opportunities to lead cross‑functional projects and initiatives.
• Clear career pathways into senior account management, sales leadership, or supply chain strategy roles.
• Regular performance reviews with actionable feedback and development plans.

Work Environment & Culture

Our remote, flexible work model empowers you to balance professional responsibilities with personal commitments. You will be part of a collaborative, inclusive culture that values diversity, innovation, and continuous improvement. At brighthush, we celebrate successes, encourage open communication, and foster a sense of belonging among all team members.

Compensation & Benefits

While the exact compensation will be commensurate with experience and qualifications, brighthush offers a competitive total rewards package that includes:

• Competitive base salary and performance‑based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development budget and tuition reimbursement.
• Employee wellness programs and mental health resources.
• Flexible work arrangements and remote‑friendly policies.

How to Apply

If you are a proactive, customer‑focused professional with a passion for manufacturing excellence, we invite you to join our team. Submit your application through the link below and take the next step toward a rewarding career at brighthush.