Experienced Patient Account Representative – Pre‑Registration & Customer Service Specialist in Healthcare Billing

About brighthush

At brighthush, we believe that every patient deserves a seamless, compassionate experience from the moment they call to the moment they leave our doors. Our mission is to empower patients, streamline care, and elevate the standard of health service delivery. As a leading provider in the healthcare industry, brighthush is committed to fostering a culture of empathy, innovation, and continuous learning. We treat every team member as a caregiver, not just an employee, and we celebrate the impact each person makes on the lives of our patients and the community at large.

Why Join brighthush?

If you are passionate about patient advocacy, thrive in a fast‑paced environment, and want to grow your career while making a real difference, brighthush offers the perfect platform. We provide a comprehensive benefits package, ongoing professional development, and a collaborative work culture that values your voice and expertise. Whether you’re just starting out or looking to advance, brighthush is the place where your contributions are recognized and rewarded.

Position Overview

The Patient Account Representative – Pre‑Registration & Customer Service Specialist plays a pivotal role in ensuring that every patient’s journey begins with accurate, transparent, and compassionate communication. This full‑time, remote position requires a dedicated individual who can manage pre‑registration processes, handle patient inquiries, and coordinate financial responsibilities—all while maintaining the highest standards of confidentiality and customer service.

Key Responsibilities

• Complete pre‑registration for upcoming surgical procedures, ensuring all patient data is accurate and up‑to‑date.
• Communicate financial responsibilities to patients, including high deductible, co‑pay, and estimated out‑of‑pocket costs.
• Set up and manage payment plans, process payments, and reconcile accounts.
• Respond to patient and customer service inquiries via phone, email, and chat, providing timely and accurate information.
• Extract and interpret information from medical records and reports to support claim appeals and billing adjustments.
• Collaborate with benefits and authorization teams to cross‑train and support related processes.
• Maintain meticulous documentation in the electronic medical record (EMR) system and other web‑based applications.
• Adhere to confidentiality protocols and demonstrate sound judgment in handling sensitive information.
• Participate in continuous improvement initiatives to enhance patient experience and operational efficiency.

Essential Qualifications

• High School Diploma or GED equivalent (required).
• Minimum of 2 years’ experience in healthcare billing or a related field.
• Proficiency with electronic medical records (EMR) systems.
• Strong customer service skills and a patient‑first mindset.
• Excellent written and verbal communication abilities.
• Advanced computer skills: Excel, Word, email, web‑based applications, and intranet usage.
• Ability to multitask, prioritize, and maintain meticulous attention to detail.
• Team player with a collaborative spirit and a willingness to learn.

Preferred Qualifications

• Knowledge of medical terminology and billing codes.
• Experience with patient financial counseling or patient advocacy roles.
• Familiarity with insurance verification and pre‑authorization processes.
• Previous remote work experience in a call‑center environment.

Skills & Competencies

• Customer‑centric approach with a focus on patient satisfaction.
• Strong analytical and problem‑solving skills.
• Effective time management and organizational abilities.
• Adaptability to changing priorities and technology updates.
• Commitment to confidentiality and ethical handling of sensitive data.
• Proactive communication and collaboration across multidisciplinary teams.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional journey. You will have access to:

• Scholarships and tuition reimbursement through the brighthush Foundation.
• Regular training sessions on the latest billing software, compliance regulations, and patient engagement strategies.
• Mentorship programs pairing you with seasoned leaders in healthcare finance.
• Clear advancement pathways to roles such as Billing Manager, Patient Experience Lead, or Finance Analyst.
• Opportunities to contribute to cross‑functional projects that shape the future of patient care.

Work Environment & Culture

Working remotely from the comfort of your home, you’ll still feel the vibrant pulse of brighthush. Our culture is built on:

• Open communication channels—weekly virtual town halls, instant messaging, and collaborative project tools.
• Recognition programs that celebrate milestones, innovations, and patient success stories.
• Flexibility to balance professional responsibilities with personal commitments.
• A supportive network of peers and leaders who value diversity, inclusion, and continuous improvement.

Compensation & Perks

While specific salary ranges are determined by experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Health, dental, and vision insurance plans.
• Retirement savings plan with employer match.
• Paid time off, holidays, and flexible scheduling.
• Employee wellness programs and mental health resources.
• Technology stipend for home‑office setup.
• Regular team‑building events and community outreach initiatives.

How to Apply

Ready to take the next step in your career and help shape the future of patient care? Submit your application through our careers portal or click the link below. We look forward to learning how your skills and passion align with brighthush’s mission.

Apply to brighthush Today

Join the brighthush Family

At brighthush, we don’t just provide jobs—we create pathways to meaningful careers. If you’re driven by a desire to make a difference, thrive in a collaborative environment, and grow with a forward‑thinking organization, we want to hear from you. Apply now and become part of a community that values your expertise, supports your development, and celebrates your impact on patient lives.