Dynamic German‑Language Customer Support & Sales Intern – Pet Insurance Specialist – Remote, Fast‑Paced, High‑Impact InsurTech Innovation at brighthush

Welcome to brighthush – Where Innovation Meets Pet Care

brighthush is more than an InsurTech startup; it is a movement that is reshaping how pet owners protect their beloved companions across Europe. With a presence in Sweden, Germany, France, and the United Kingdom, we blend cutting‑edge technology, a user‑friendly mobile experience, and a customer‑centric philosophy to deliver the best possible protection for every four‑legged friend. Our journey began with a handful of passionate entrepreneurs and industry experts, and today we are a high‑growth, market‑leading company that is redefining the pet‑insurance landscape.

Our mission is simple yet powerful: every pet deserves the best care, and every owner deserves peace of mind. If you are ready to be part of a culture that values creativity, collaboration, and relentless customer focus, read on.

Why You’ll Love Working at brighthush

At brighthush, you’ll experience a culture that is:

• Fast‑paced and Innovative – We thrive on change, encouraging experimentation, continuous learning, and rapid iteration.
• People‑First – Your voice matters. We celebrate diversity, inclusion, and the unique perspectives each team member brings.
• Customer‑Centric – Every decision is guided by the goal of delivering the best experience for pet owners.
• Growth‑Oriented – From day one, you’ll shape processes, influence product development, and accelerate your career trajectory.

Role Overview – German‑Language Customer Support & Sales Intern

As a German‑Language Customer Support & Sales Intern, you will be the frontline ambassador for brighthush. Your role blends sales, support, and continuous improvement, ensuring every interaction leaves a lasting, positive impression on our customers. You will work closely with the Sales, Customer Success, Product, and Marketing teams to deliver a seamless journey from first contact to policy activation and beyond.

Key Responsibilities

• Sales & Onboarding – Conduct engaging, informative phone conversations with prospective customers, highlighting the unique value proposition of our pet‑insurance plans and the convenience of the brighthush mobile app.
• Customer Lifecycle Management – Guide new customers from initial contact through policy activation, answering questions about coverage, claims, and app usage.
• Support & Issue Resolution – Handle inquiries via chat, email, and phone, providing timely, accurate solutions and ensuring a seamless experience for existing policyholders.
• Process Development – Collaborate with Sales and Customer Care teams to document and refine SOPs, creating clear, actionable guides that improve efficiency and consistency.
• Feedback Loop – Capture and share customer insights with cross‑functional teams (Marketing, Product, Tech, Customer Success), proposing data‑driven enhancements to the customer journey.
• Continuous Learning – Participate in regular training sessions, product workshops, and industry webinars to deepen your knowledge of pet insurance and customer service best practices.
• Team Collaboration – Engage in daily stand‑ups, brainstorming sessions, and informal knowledge‑sharing meetings to foster a collaborative environment.

Essential Qualifications

• Currently enrolled in a university program with at least two semesters remaining – a must‑have.
• Fluent in German at a native level – a must‑have. English proficiency at a conversational level is a plus.
• Strong communication skills with a persuasive, customer‑focused tone.
• Empathy, positivity, and a genuine love for animals – you should be able to connect with pet owners on a personal level.
• Highly organized, detail‑oriented, and self‑motivated – able to manage multiple tasks and deadlines independently.
• Team player who values open, respectful dialogue and collaborative problem‑solving.

Preferred Qualifications

• Previous experience in customer support, sales, or a related field.
• Familiarity with CRM systems (e.g., brighthush) and ticketing tools.
• Basic understanding of insurance terminology and processes.
• Experience with remote work environments and digital collaboration tools.

Skills & Competencies

• Exceptional verbal and written communication in German.
• Active listening and problem‑solving abilities.
• Proficiency in brighthush and related tech stacks.
• Adaptability to fast‑changing priorities and a startup culture.
• Data‑driven mindset – comfortable interpreting basic metrics and reporting trends.
• Customer‑centric mindset – always looking for ways to exceed expectations.

Career Growth & Learning Opportunities

At brighthush, we are committed to nurturing talent and providing clear pathways for advancement. As an intern, you will:

• Gain hands‑on experience across multiple functions – sales, support, product, and marketing.
• Participate in mentorship programs with senior leaders who will guide your professional development.
• Attend industry conferences, workshops, and webinars to stay ahead of trends in InsurTech and customer experience.
• Contribute to high‑impact projects that shape the future of pet insurance, giving you a tangible portfolio of achievements.
• Explore potential full‑time roles in Customer Success, Product Management, or Sales after graduation.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a shared passion for pets. You will find:

• Flexible working hours, including evenings and weekends, to accommodate your study schedule.
• Remote work options – you can work from anywhere in Germany as long as you maintain fluent German communication.
• A supportive team that celebrates successes and learns from challenges together.
• Regular team events, both virtual and in‑person, to foster camaraderie and creativity.
• A modern, open office space in Berlin for those who prefer an on‑site environment.

Compensation & Benefits

While specific salary figures may vary, brighthush offers a competitive internship stipend that reflects the value of your contributions. In addition to monetary compensation, you will enjoy:

• Health and wellness benefits, including gym memberships and mental health resources.
• Professional development budget for courses, certifications, and conferences.
• Generous paid time off and flexible holiday scheduling.
• Pet‑friendly policies – bring your furry friend to the office on designated days.
• Access to the brighthush mobile app and product discounts for your own pet insurance.
• Annual team retreats and after‑work socials to unwind and build lasting relationships.

How to Apply

Ready to make a difference in the lives of pets and their owners? Submit your application through our careers portal or send your résumé and a brief cover letter to [email protected]. In your cover letter, tell us why you are passionate about pet insurance, how your skills align with the role, and what you hope to achieve during your internship.

Join brighthush – Where Passion Meets Innovation

At brighthush, we are more than a company – we are a community of innovators, caregivers, and pet lovers who are committed to creating a brighter future for pets across Europe. If you are a motivated, customer‑focused student ready to dive into a fast‑paced, high‑impact role, we want to hear from you. Apply today and become part of a team that is changing the way people protect their beloved companions.