Dynamic Remote Customer Service Representative – Healthcare & Transportation Support – Full Time – brighthush

About brighthush

At brighthush, we’re redefining how people access essential medical care. As a fast‑growing, mission‑driven startup in the non‑emergency medical transportation space, we connect patients with reliable, compassionate rides that keep them on track with their health plans. Our culture is built on innovation, empathy, and a relentless focus on customer experience. We’re looking for a spirited, customer‑centric professional to join our remote team and help us deliver seamless, life‑changing service to communities across the United States.

Why Join brighthush?

• Impactful Work: Every interaction you handle directly improves a patient’s journey to care, making a tangible difference in their health outcomes.
• Remote Flexibility: Work from anywhere in the U.S. with a reliable internet connection and your own equipment.
• Growth Pathways: Start as a Customer Service Representative and advance to Senior Support Specialist, Team Lead, or Operations Manager.
• Competitive Compensation: Earn a base salary of USD 33,280 – 37,440 per year, with performance‑based bonuses and a comprehensive benefits package.
• Inclusive Culture: We celebrate diversity, foster collaboration, and encourage continuous learning through mentorship and professional development programs.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the frontline advocate for our patients and drivers. Your day‑to‑day duties will include:

• Coordinating ride schedules and ensuring timely pickups and drop‑offs.
• Resolving patient and driver inquiries with empathy, clarity, and efficiency.
• Documenting all interactions accurately in our CRM system to maintain a single source of truth.
• Collaborating with the Operations and Dispatch teams to optimize route planning and resource allocation.
• Monitoring service metrics and providing feedback for continuous improvement.
• Participating in ongoing training sessions to stay current on policies, technology, and industry best practices.

Essential Qualifications

• Minimum 1 year of experience in a call center, healthcare, or transportation support role.
• Proficient in using computers, dual monitors, keyboard, mouse, and headset.
• Reliable high‑speed internet connection and a dedicated workspace.
• Strong verbal and written communication skills in English.
• Ability to work one of three shifts (day, evening, or night) and complete mandatory training starting November 2.
• High level of professionalism, integrity, and a customer‑first mindset.

Preferred Qualifications

• Experience with CRM platforms (e.g., Salesforce, Zendesk, or similar).
• Background in healthcare operations or patient support.
• Knowledge of HIPAA regulations and data privacy best practices.
• Multilingual abilities (Spanish, French, or other languages) are a plus.
• Previous remote work experience with self‑management and time‑tracking tools.

Skills & Competencies

• Customer Empathy: Ability to listen actively and respond with genuine care.
• Problem‑Solving: Quick thinking to resolve issues and find win‑win solutions.
• Technical Proficiency: Comfortable navigating multiple software applications simultaneously.
• Time Management: Prioritize tasks and meet deadlines in a fast‑paced environment.
• Team Collaboration: Work effectively with cross‑functional teams in a virtual setting.
• Adaptability: Thrive in a dynamic startup culture with evolving processes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As you demonstrate excellence in customer service, you’ll have the chance to:

• Advance to Senior Support Specialist, taking on more complex cases and mentoring new hires.
• Transition into Operations Management, overseeing scheduling, quality assurance, and process improvement.
• Lead training initiatives, shaping the next generation of customer service professionals.
• Participate in leadership development programs, including workshops, webinars, and mentorship from senior executives.
• Earn certifications in customer experience, healthcare compliance, or project management through our partnership with leading educational platforms.

Work Environment & Culture

Our remote-first model empowers you to balance work and life while staying connected to a vibrant, collaborative team. You’ll enjoy:

• Weekly virtual team huddles and monthly town‑hall meetings.
• Access to a digital collaboration hub (Slack, Teams, and Asana) for real‑time communication.
• A culture that celebrates wins, learns from challenges, and values transparency.
• Regular feedback loops and performance reviews to guide your professional journey.
• Opportunities to contribute ideas through our innovation portal and help shape the future of brighthush.

Compensation, Perks, and Benefits

• Base Salary: USD 33,280 – 37,440 per year, commensurate with experience.
• Performance Bonuses: Quarterly incentives tied to customer satisfaction and operational metrics.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus a wellness stipend.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Retirement Savings: 401(k) plan with company match.
• Professional Development: Reimbursement for relevant courses, certifications, and conferences.
• Technology Allowance: Monthly stipend for equipment upgrades and internet costs.
• Employee Recognition: Monthly awards, spot bonuses, and public shout‑outs for outstanding contributions.

How to Apply

Ready to make a difference from the comfort of your home? Click the link below to submit your application and join the brighthush team. We’re excited to learn how your skills and passion align with our mission to transform healthcare access.

Apply to this role at brighthush

Join brighthush – Where Every Call Counts

At brighthush, we’re more than a transportation service; we’re a lifeline for patients who need reliable, compassionate care. If you’re a dedicated, customer‑focused professional eager to grow in a supportive, forward‑thinking environment, we want to hear from you. Apply today and help us bring brighter, healthier futures to communities across the nation.