Dynamic Global Customer Experience Intern – Data Analytics, ERP & Power BI – Remote Opportunity at brighthush

About brighthush

brighthush is a trailblazing leader in the high‑performance materials sector, renowned for its commitment to innovation, sustainability, and customer‑centric solutions. With a global footprint spanning more than 70 countries, brighthush transforms raw materials into cutting‑edge products that power modern infrastructure, protect lives, and elevate everyday experiences. Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence, empowering every team member to contribute to transformative projects that shape the future of construction and beyond.

Why Join brighthush as a Global Customer Experience Intern?

As a Global Customer Experience Intern, you will be at the heart of brighthush’s mission to deliver unparalleled value to our customers worldwide. This role offers a unique blend of data‑driven analysis, process optimization, and cross‑functional collaboration—all while working remotely from the comfort of your own space. Whether you’re based in Michigan, Beaverton, or anywhere else, you’ll have the flexibility to thrive in a dynamic, fast‑paced environment that rewards initiative, creativity, and a passion for continuous improvement.

Key Responsibilities

• Power BI Report Development: Design, build, and maintain interactive dashboards that provide actionable insights into customer experience metrics, sales performance, and operational efficiency.
• ERP Data Analysis: Extract, cleanse, and analyze data from brighthush’s ERP systems to identify trends, uncover bottlenecks, and support data‑driven decision making.
• Process Improvement Support: Collaborate with cross‑functional teams to map current processes, recommend enhancements, and track the impact of implemented changes on customer satisfaction and operational cost.
• Stakeholder Communication: Translate complex data findings into clear, concise narratives for senior leaders, product managers, and customer service teams.
• Continuous Learning: Participate in workshops, webinars, and internal training sessions to deepen your understanding of supply chain dynamics, data science techniques, and industry best practices.

Essential Qualifications

• Currently pursuing a bachelor’s degree in Supply Chain Management, Business Administration, Operations Research, Data Science, or a closely related field.
• Proficiency in Microsoft Excel (advanced formulas, pivot tables, VBA) and Power BI (data modeling, DAX, visual storytelling).
• Solid understanding of ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and core supply‑chain concepts such as demand forecasting, inventory optimization, and logistics.
• Strong analytical mindset with the ability to translate raw data into actionable insights.
• Excellent written and verbal communication skills in English.
• Self‑motivated, capable of working independently in a remote setting while maintaining high levels of collaboration and accountability.

Preferred Qualifications

• Experience with SQL or other database querying languages.
• Familiarity with data visualization best practices and storytelling techniques.
• Exposure to customer experience frameworks (e.g., Net Promoter Score, CSAT, CES) and customer journey mapping.
• Knowledge of Lean Six Sigma principles or other process improvement methodologies.
• Previous internship or project experience in a global, multi‑region environment.

Skills & Competencies for Success

• Data Literacy: Ability to clean, transform, and analyze large datasets with precision.
• Technical Proficiency: Advanced Excel, Power BI, and ERP system navigation.
• Problem‑Solving: Creative approach to identifying root causes and designing scalable solutions.
• Communication: Clear articulation of complex findings to both technical and non‑technical audiences.
• Collaboration: Comfortable working across departments, time zones, and cultures.
• Adaptability: Thrives in a fast‑changing environment and embraces new tools and methodologies.

Career Growth & Learning Opportunities

At brighthush, your internship is more than a temporary role—it’s a launchpad for a long‑term career in global operations, data science, or supply‑chain strategy. You’ll gain:

• Hands‑on experience with industry‑leading ERP platforms and advanced analytics tools.
• Mentorship from seasoned professionals across business, technology, and customer‑experience domains.
• Exposure to brighthush’s global projects, giving you a firsthand understanding of how local actions impact worldwide operations.
• Opportunities to present your findings at internal town halls, fostering visibility and professional development.
• Access to a curated learning library, including courses on data science, process improvement, and leadership.

Work Environment & Culture at brighthush

brighthush champions a culture of inclusivity, innovation, and work‑life balance. As a remote intern, you’ll enjoy:

• Flexible working hours that accommodate your academic schedule.
• Regular virtual coffee chats and team‑building activities to foster connection.
• Access to a digital collaboration hub (Slack, Teams, SharePoint) that keeps you connected with colleagues worldwide.
• A supportive onboarding program that ensures you hit the ground running.
• Clear performance metrics and feedback loops that help you grow and succeed.

Compensation, Perks, and Benefits

While the internship stipend is competitive, brighthush offers a comprehensive benefits package that includes:

• Health, dental, and vision coverage (for eligible interns).
• Professional development stipend for courses, certifications, or conferences.
• Employee discount program on brighthush products.
• Access to wellness resources, including virtual fitness classes and mental‑health support.
• Opportunity to transition into a full‑time role upon successful completion of the internship.

How to Apply

Ready to make an impact on a global scale? Submit your resume, cover letter, and a brief portfolio of any relevant projects (e.g., Power BI dashboards, Excel models) through the brighthush careers portal. Highlight how your academic background, technical skills, and passion for customer experience align with the responsibilities outlined above.

Join brighthush – Where Innovation Meets Impact

As a Global Customer Experience Intern, you’ll be part of a forward‑thinking team that turns data into decisions, processes into efficiencies, and customers into lifelong partners. If you’re eager to learn, ready to collaborate, and excited to contribute to a company that shapes the world’s built environment, we want to hear from you. Apply today and start your journey with brighthush—where your potential meets purpose.