Dynamic Optical Lab Technician & Customer Service & Distribution Associate – Precision Eyewear Solutions at brighthush

Join brighthush – Where Precision Meets Passion in Optical Care

At brighthush, we’ve been at the forefront of the optical industry for over two decades, delivering high‑quality eyewear solutions that blend cutting‑edge technology with compassionate customer care. Our mission is simple yet powerful: to help people see the world more clearly, one frame at a time. As a remote, full‑time team member, you’ll play a pivotal role in ensuring that every pair of glasses that leaves our lab meets the exacting standards our customers expect.

Why brighthush?

• Innovation at Scale: We invest heavily in state‑of‑the‑art lab equipment and software, enabling our technicians to produce flawless lenses and frames.
• Customer‑First Culture: Every interaction, whether in the lab or on the phone, is guided by our commitment to exceptional service.
• Remote Flexibility: Work from anywhere in the United States and enjoy a healthy work‑life balance.
• Growth Opportunities: From entry‑level roles to senior technical positions, we nurture talent and reward performance.

Key Responsibilities

As a Optical Lab Technician & Customer Service & Distribution Associate, you will be the linchpin that connects our production, customer support, and logistics teams. Your day‑to‑day tasks will include:

• Operating advanced optical lab machinery (e.g., lens grinders, CNC routers, and digital imaging systems) to produce prescription lenses and frames.
• Inspecting finished products for quality, accuracy, and compliance with industry standards.
• Managing inventory levels, coordinating with suppliers, and ensuring timely delivery of materials.
• Providing real‑time updates to customers via phone, email, or chat regarding order status, shipping, and any potential delays.
• Collaborating with the distribution team to package, label, and ship orders efficiently.
• Maintaining meticulous records in our lab management software and CRM system.
• Participating in continuous improvement initiatives to streamline processes and reduce waste.

Essential Qualifications

• High school diploma or equivalent; technical certifications in optical technology or related fields are a plus.
• Strong customer service orientation with proven communication skills.
• Ability to thrive in a fast‑paced, deadline‑driven environment.
• Detail‑oriented mindset with a commitment to precision and quality.
• Basic familiarity with optical products (lenses, frames, coatings) is preferred.
• Proficiency with lab equipment and software, including lens design programs and inventory management systems.
• Fluent in English, both written and spoken.

Preferred Qualifications

• Prior experience in an optical lab or retail setting.
• Knowledge of optical prescriptions, lens materials, and frame styles.
• Experience with remote work tools (Zoom, Teams, Slack) and cloud‑based inventory platforms.
• Problem‑solving skills and a proactive approach to troubleshooting.
• Basic understanding of supply chain logistics and distribution workflows.

Skills & Competencies for Success

• Technical Proficiency: Comfort with precision instruments, data entry, and software interfaces.
• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help customers achieve optimal vision.
• Time‑management and multitasking abilities to juggle lab duties, customer inquiries, and shipping coordination.
• Team collaboration, especially in a virtual setting where clear communication is paramount.
• Adaptability to evolving technologies and industry trends.

Career Growth & Learning Opportunities

At brighthush, we believe that learning never stops. Whether you’re just starting or looking to advance, we offer:

• Structured onboarding programs that cover lab operations, customer service protocols, and distribution logistics.
• Access to online courses and certifications in optical technology, customer experience, and supply chain management.
• Mentorship from senior technicians and managers who share their expertise and career insights.
• Clear pathways to higher roles such as Senior Lab Technician, Customer Experience Lead, or Distribution Manager.
• Annual performance reviews that align your goals with the company’s strategic objectives.

Work Environment & Company Culture

While you’ll be working remotely, you’ll still feel the vibrant pulse of brighthush:

• Weekly virtual team huddles to share updates, celebrate wins, and brainstorm improvements.
• Monthly virtual coffee chats that foster camaraderie across departments.
• Open‑door policy via our internal communication platform – your voice matters.
• Commitment to diversity, equity, and inclusion – we value perspectives that enrich our team.
• Encouragement of work‑life balance through flexible scheduling and generous time‑off policies.

Compensation, Perks, and Benefits

We offer a competitive salary range of USD 40,000 – 60,000 per year, commensurate with experience and performance. In addition:

• 401(k) Matching: We match your contributions to help you build a secure financial future.
• Generous Paid Time Off: Enjoy ample vacation days, sick leave, and personal days to recharge.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus wellness stipends.
• Professional development budget to support courses, conferences, and certifications.
• Employee referral bonuses and recognition programs.
• Flexible work hours and the ability to work from any U.S. location.

How to Apply

If you’re ready to bring your technical expertise, customer‑service flair, and passion for optical excellence to a forward‑thinking company, we’d love to hear from you. Click the link below to submit your application and take the first step toward a rewarding career at brighthush.