Dynamic Paralegal & Customer Success Champion – LegalTech SaaS Solutions at brighthush

About brighthush

brighthush is a trailblazing LegalTech company that is redefining how businesses protect and manage their software assets in the cloud era. By combining cutting‑edge technology with meticulous legal expertise, we empower organizations to mitigate third‑party risks, streamline escrow processes, and ensure compliance across the entire software development lifecycle. Our mission is simple yet ambitious: to make legal protection as seamless and intuitive as the software we safeguard.

Founded by seasoned tech professionals, brighthush operates with a remote‑first mindset while maintaining a vibrant central office in The Hague. This hybrid model gives our team the flexibility to thrive in a global environment while fostering close collaboration and a strong sense of community. We are proud of our culture of innovation, transparency, and continuous learning, and we are looking for talented individuals who want to grow alongside us.

Role Overview

We are seeking a highly motivated Paralegal with a passion for customer service to join our Customer Success team. In this dynamic, multifaceted role, you will bridge the gap between legal precision and client engagement, ensuring that every customer achieves their desired outcomes using our SaaS platform. Your responsibilities will span legal drafting, customer support, technical onboarding, and sales enablement—all within a fast‑paced, high‑impact environment.

As a key member of brighthush, you will help shape the future of software escrow and legal technology, working closely with product, engineering, and sales teams to deliver exceptional value to our clients. If you thrive on detail, enjoy problem‑solving, and are eager to make a tangible impact, this role is designed for you.

Key Responsibilities

• Legal Drafting & Review: Draft, edit, and finalize customized agreements and legal documents that align with each client’s unique requirements. Ensure all documents meet regulatory standards and internal quality controls before delivery.
• Customer Support & Success: Serve as the primary point of contact for customers seeking guidance on our services, product usage, and account management. Resolve inquiries promptly via email, chat, and phone, ensuring a high level of satisfaction and retention.
• Technical Onboarding: Assist clients in integrating our platform with their source code management systems. Configure connections, troubleshoot issues, and verify that all technical settings are correctly applied.
• Sales Enablement: Collaborate with the sales team to nurture leads, provide product demonstrations, and answer pre‑sale questions. Translate complex legal concepts into clear, actionable information that helps prospects make informed decisions.
• Report Generation: Compile and deliver detailed inspection reports based on client data. Ensure accuracy, clarity, and compliance with all relevant legal and regulatory requirements.
• Process Improvement: Identify bottlenecks in documentation, support workflows, and onboarding procedures. Propose and implement solutions that enhance efficiency and customer experience.

Essential Qualifications

• Minimum of 1–2 years of experience in a paralegal, legal assistant, or customer success role.
• Strong drafting skills with a proven track record of producing clear, concise legal documents.
• Familiarity with LegalTech concepts, SaaS business models, and software escrow principles.
• Excellent written and verbal communication in English; proficiency in Dutch is a plus.
• Proficiency with modern web tools such as Google Docs, Microsoft 365, and collaboration platforms.
• Highly organized, detail‑oriented, and capable of managing multiple priorities in a fast‑moving environment.
• Analytical mindset with a proactive attitude toward problem solving and continuous improvement.

Preferred Qualifications

• Experience working with diverse clients across various industries and company sizes.
• Background in customer success, technical support, or account management within a SaaS or LegalTech company.
• Knowledge of data privacy regulations (GDPR, CCPA) and how they intersect with software escrow.
• Experience with CRM systems (e.g., Salesforce, HubSpot) and ticketing platforms (e.g., Zendesk).
• Demonstrated ability to translate complex legal language into user‑friendly explanations.

Skills & Competencies

• Legal Acumen: Understanding of contract law, intellectual property, and compliance frameworks.
• Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to help clients succeed.
• Technical Fluency: Comfortable navigating web applications, APIs, and basic troubleshooting.
• Communication: Clear, concise writing and the ability to convey complex ideas simply.
• Collaboration: Works effectively across cross‑functional teams, fostering open dialogue and shared ownership.
• Adaptability: Thrives in a rapidly evolving environment, quickly learning new tools and processes.
• Time Management: Prioritizes tasks, meets deadlines, and maintains high quality under pressure.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a Paralegal & Customer Success Champion, you will:

• Participate in a structured onboarding program that includes mentorship from senior legal and product leaders.
• Access a curated library of legal, technical, and soft‑skill training modules.
• Attend quarterly knowledge‑sharing sessions where teams present new features, industry trends, and best practices.
• Earn certifications in LegalTech, contract management, or customer success frameworks.
• Progress into specialized roles such as Legal Operations Manager, Customer Success Lead, or Product Specialist.

Work Environment & Culture

brighthush is built on a foundation of trust, curiosity, and collaboration. Our remote‑first model means you can work from anywhere, but we also host regular virtual and in‑person gatherings to strengthen team bonds. We value:

• Open communication: transparent decision‑making and frequent feedback loops.
• Innovation: a startup mindset that encourages experimentation and rapid iteration.
• Diversity & inclusion: a welcoming environment for people of all backgrounds and perspectives.
• Work‑life balance: flexible hours, generous vacation policies, and mental‑health resources.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for LegalTech roles.
• Performance‑based bonuses tied to customer satisfaction and product adoption metrics.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and retirement planning resources.
• Unlimited paid time off and flexible working arrangements.
• Professional development stipend and access to industry conferences.
• Employee wellness programs, including virtual fitness classes and mental‑health support.

How to Apply

Ready to join a forward‑thinking team that blends law, technology, and customer success? Send us a brief cover letter that highlights:

• Why you are passionate about LegalTech and customer service.
• Specific examples of how you have drafted legal documents or resolved client issues.
• How you envision contributing to brighthush’s mission and growth.

Attach your resume and any relevant samples of your work. Applications can be submitted in English or Dutch. We review applications on a rolling basis and will contact qualified candidates for an interview as soon as possible.

Join brighthush and help shape the future of software escrow while advancing your career in a supportive, innovative environment. We look forward to hearing from you!