Dynamic Part-Time Customer Experience Coordinator – Retail Excellence & Front‑End Leadership at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that celebrates diversity, innovation, and customer obsession, brighthush empowers its associates to grow, learn, and thrive in a fast‑paced, collaborative environment. Whether you’re working in one of our flagship stores, distribution centers, or corporate offices, you’ll find endless opportunities to make a real impact and shape the future of retail.

Why Join brighthush?

At brighthush, we believe that exceptional customer experiences begin with exceptional people. As a Part‑Time Customer Experience Coordinator, you’ll be at the heart of our retail operations, leading a team of associates to deliver memorable service, drive loyalty programs, and maintain a safe, organized store environment. This role offers:

• Competitive hourly pay ranging from $17.90 to $18.40 per hour, commensurate with experience and skill level.
• Flexible scheduling, including nights and weekends, to fit your lifestyle.
• Comprehensive benefits for full‑time and part‑time associates, including discounts on merchandise, health and wellness programs, and a robust employee assistance plan.
• Clear career pathways from associate to store manager, with ongoing training and mentorship.
• A supportive, inclusive workplace that values every voice and encourages professional growth.

Key Responsibilities

As the frontline leader of customer experience, you will:

• Oversee daily store operations, ensuring a clean, organized, and welcoming environment for shoppers.
• Lead, coach, and mentor a team of front‑end associates, fostering a culture of excellence, honesty, and integrity.
• Promote and manage loyalty programs, credit sales, and other customer‑centric initiatives to drive repeat business.
• Assign registers, coordinate POS coverage, and schedule breaks to maintain optimal staffing levels.
• Address customer concerns swiftly and professionally, turning challenges into opportunities for delight.
• Collaborate with store management to set priorities, track progress, and provide constructive feedback.
• Ensure compliance with all labor laws, company policies, and safety regulations.
• Participate in shrink reduction initiatives and safety awareness programs.
• Support store merchandising, visual displays, and inventory management as needed.
• Perform additional duties as assigned to support overall store performance.

Essential Qualifications

• Minimum of 1 year of retail experience and at least 6 months of leadership or supervisory experience.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask and adapt quickly to changing priorities or unexpected situations.
• Proven team‑player mindset, collaborating effectively with peers and supervisors.
• Availability for a flexible schedule, including nights and weekends.
• Strong customer service orientation, with a passion for creating memorable shopping experiences.

Preferred Qualifications

• Experience with loyalty program management and POS systems.
• Background in safety compliance and store shrink reduction initiatives.
• Knowledge of labor laws and retail best practices.
• Previous experience in a fast‑paced, high‑volume retail environment.

Skills & Competencies

• Leadership & Coaching: Ability to inspire and develop a high‑performing team.
• Customer‑Centric Mindset: Passion for delivering outstanding service and fostering loyalty.
• Problem‑Solving: Quick, decisive action in resolving customer issues and operational challenges.
• Communication: Clear, concise, and effective verbal and written communication.
• Time Management: Prioritizing tasks and managing multiple responsibilities simultaneously.
• Adaptability: Thriving in a dynamic retail environment with shifting priorities.
• Integrity & Ethics: Upholding honesty, confidentiality, and ethical standards.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Experience Coordinator, you’ll gain:

• Hands‑on leadership experience that prepares you for store management roles.
• Access to our Leadership Development Program, featuring workshops, mentorship, and cross‑functional projects.
• Opportunities to work across different store formats and locations, broadening your retail expertise.
• Continuous learning through in‑store training, e‑learning modules, and industry conferences.
• Clear performance metrics and promotion pathways, ensuring your hard work is recognized and rewarded.

Work Environment & Company Culture

brighthush is built on a foundation of collaboration, respect, and innovation. Our culture encourages:

• Open communication and an open‑door policy where every associate’s voice matters.
• Inclusive teamwork that values diverse perspectives and backgrounds.
• Employee recognition programs that celebrate achievements and milestones.
• Community engagement initiatives, including volunteer opportunities and local partnerships.
• A commitment to work‑life balance, with flexible scheduling and supportive benefits.

Compensation & Benefits

While the starting hourly rate ranges from $17.90 to $18.40, your total compensation package may include:

• Employee discounts on merchandise and services.
• Health, dental, and vision coverage for eligible associates.
• Retirement savings plan with company match for full‑time associates.
• Paid time off, including holidays, vacation, and sick leave.
• Short‑term and long‑term disability insurance.
• Life insurance and accidental death coverage.
• Employee assistance program (EAP) for mental health and well‑being.
• Additional perks such as childcare discounts, pet insurance, and legal assistance.

How to Apply

Ready to elevate your retail career and make a lasting impact? Click the link below to submit your application and join the brighthush family.

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Location

brighthush Store 0757 – 7892 Dublin Blvd, Dublin, CA

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. brighthush also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Part‑Time Customer Experience Coordinator at brighthush, you’ll play a pivotal role in shaping the shopping experience for thousands of customers every day. Your leadership, dedication, and passion for service will not only elevate our store’s performance but also accelerate your own career trajectory. If you’re ready to bring your energy, creativity, and commitment to excellence to a dynamic, growth‑oriented team, we encourage you to apply today.