Dynamic Part‑Time Customer Experience Coordinator – Retail Excellence & Front‑Store Leadership at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 50 countries and a portfolio of iconic brands, brighthush thrives on a culture of innovation, customer obsession, and relentless pursuit of operational excellence. Our stores are more than retail spaces; they are vibrant community hubs where shoppers discover unique finds and experience personalized service that turns first‑time visitors into lifelong advocates.

As a part‑time member of our front‑store team, you will play a pivotal role in shaping the daily experience of every customer who walks through our doors. You will be the face of brighthush, embodying our values of honesty, integrity, and customer‑centricity while leading a team of associates to deliver seamless, memorable interactions.

Why Join brighthush?

• Impactful Work: Your leadership will directly influence customer satisfaction scores, loyalty program enrollment, and overall store performance.
• Growth Opportunities: We invest in your professional development through on‑the‑job training, mentorship programs, and clear career pathways from associate to store manager.
• Inclusive Culture: brighthush champions diversity, equity, and inclusion. We celebrate unique perspectives and foster a collaborative environment where every voice matters.
• Competitive Compensation: Starting pay ranges from $14.25 to $14.75 per hour, with potential for overtime and performance bonuses.
• Comprehensive Benefits: For eligible employees, we offer medical, dental, vision, 401(k) matching, paid leave, and a host of other perks that support your well‑being.

Key Responsibilities

As the Part‑Time Customer Experience Coordinator, you will be the linchpin of our front‑store operations, ensuring that every customer interaction reflects brighthush’s commitment to excellence.

• Lead a team of associates in delivering prompt, courteous, and personalized service at the front of the store.
• Set the tone for customer engagement by actively interacting with shoppers, answering questions, and guiding them to relevant products.
• Maintain a clean, organized, and visually appealing store environment that aligns with brand standards.
• Model outstanding customer service and serve as a role model for associates in professionalism and integrity.
• Train and mentor associates on front‑end principles, including product knowledge, upselling techniques, and loyalty program promotion.
• Assign registers, manage POS coverage, and coordinate breaks to ensure optimal staffing levels.
• Address customer concerns swiftly, turning potential issues into positive experiences.
• Ensure associates execute tasks in line with the store plan, prioritizing activities to meet daily objectives.
• Communicate clearly with management and associates, providing progress updates and feedback.
• Collaborate with management to identify training needs and implement solutions that enhance associate effectiveness.
• Enforce compliance with labor laws, company policies, and safety protocols.
• Promote credit and loyalty programs, driving enrollment and usage.
• Support store shrink reduction initiatives and contribute to inventory accuracy.
• Champion a safe and secure environment for customers and staff alike.
• Perform additional duties as assigned to support overall store success.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Demonstrated ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Proven track record of training and developing associates.
• Availability to work a flexible schedule, including nights and weekends.

Preferred Qualifications

• Experience with loyalty program management and POS systems.
• Knowledge of labor regulations and compliance best practices.
• Prior exposure to shrink reduction and inventory control initiatives.
• Leadership training or certifications in customer service excellence.

Skills & Competencies

• Customer‑first mindset with a passion for creating memorable shopping experiences.
• Strong leadership presence and the ability to inspire high performance.
• Analytical thinking to assess store metrics and drive continuous improvement.
• Problem‑solving skills to resolve customer issues efficiently.
• Proficiency in Microsoft Office Suite and retail POS software.
• Fluency in English; additional language skills are a plus.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you will gain exposure to:

• Store operations management, including inventory, visual merchandising, and staffing.
• Leadership development programs that prepare you for roles such as Assistant Store Manager, Store Manager, or Regional Manager.
• Cross‑functional projects that broaden your skill set across marketing, supply chain, and finance.
• Mentorship from seasoned leaders who share insights and guidance to accelerate your career trajectory.

Work Environment & Culture

Our stores are dynamic, fast‑moving, and customer‑centric. You will work alongside a diverse team that values collaboration, creativity, and accountability. brighthush fosters an inclusive culture where every employee feels respected, heard, and empowered to contribute their best.

Compensation & Benefits

Starting hourly pay ranges from $14.25 to $14.75, with potential for overtime and performance bonuses. Eligible employees receive:

• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid parental leave, holidays, vacation, and sick days.
• Employee discounts on merchandise, cell phone plans, and pet insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Short‑term and long‑term disability coverage.
• Life insurance and adoption assistance.
• Scholarship program and professional development stipends.

How to Apply

Ready to elevate the customer experience and lead a team of passionate associates? Click the link below to submit your application and join the brighthush family.

Apply to This Job

Location

USA brighthush Store 1365 Lafayette, IN

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Part‑Time Customer Experience Coordinator at brighthush, you will be at the heart of our retail operations, shaping the way customers perceive and interact with our brand. Your leadership will drive customer satisfaction, associate performance, and store profitability. If you are passionate about retail, thrive in a fast‑paced environment, and are eager to grow your career, we encourage you to apply today and become part of a company that values innovation, integrity, and customer delight.