Seasoned Part‑Time Customer Experience Coordinator – Retail Store Operations, Guest Relations & Loyalty Program Champion

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering exceptional value and an unforgettable shopping experience to millions of customers worldwide. With a presence in more than 30 countries and a portfolio that includes iconic brands such as brighthush, brighthush Maxx, brighthush Homegoods, brighthush Homesense, brighthush Sierra, brighthush Winners, and brighthush TK Maxx, we are committed to innovation, sustainability, and community impact. Our culture is built on diversity, collaboration, and continuous learning, empowering every team member to grow, thrive, and make a real difference.

Why Join brighthush?

At brighthush, you’ll be part of a Fortune 100 organization that values creativity, integrity, and customer obsession. We offer a dynamic work environment where your ideas are heard, your development is prioritized, and your contributions are celebrated. Whether you’re working in one of our bustling retail stores, a state‑of‑the‑art distribution center, or a global headquarters, you’ll find endless opportunities to learn new skills, advance your career, and build lasting relationships.

Position Overview

We are seeking an energetic, customer‑centric Part‑Time Customer Experience Coordinator to lead our front‑of‑store team at the brighthush Store 0731 in Danville, VA. In this role, you will champion a culture of outstanding service, drive loyalty program enrollment, and ensure every guest leaves with a smile. Your leadership will inspire associates, streamline operations, and elevate the overall store experience.

Key Responsibilities

• Lead by Example: Engage with customers, demonstrate best practices, and model the highest standards of service.
• Team Management: Oversee a team of front‑end associates, assign registers, coordinate breaks, and ensure coverage during peak periods.
• Customer Experience: Resolve customer concerns swiftly, promote loyalty programs, and maintain a clean, organized store environment.
• Training & Development: Mentor new hires, conduct onboarding sessions, and provide ongoing coaching to enhance associate performance.
• Operational Excellence: Ensure adherence to store plans, prioritize tasks, and communicate effectively with management and staff.
• Compliance & Safety: Uphold labor laws, company policies, and safety protocols to create a secure workplace.
• Performance Metrics: Support shrink reduction initiatives, track sales goals, and contribute to continuous improvement.
• Collaboration: Partner with store management to identify training needs and implement effective solutions.
• Flexibility: Adapt to changing priorities, handle unexpected situations, and maintain composure in a fast‑paced environment.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask, prioritize, and respond to dynamic situations.
• Proven track record of training and developing team members.
• Availability to work a flexible schedule, including nights, weekends, and holidays.
• High level of integrity, honesty, and commitment to confidentiality.

Preferred Qualifications

• Experience with POS systems and loyalty program promotion.
• Knowledge of safety and compliance standards in a retail setting.
• Demonstrated ability to drive sales and achieve performance targets.
• Background in customer service excellence and guest relations.
• Leadership experience in a fast‑moving, high‑volume environment.

Key Skills & Competencies

• Customer‑First Mindset
• Leadership & Team Building
• Problem Solving & Decision Making
• Effective Communication (verbal & written)
• Time Management & Prioritization
• Adaptability & Resilience
• Data‑Driven Decision Making
• Technology Proficiency (POS, Microsoft Office, Retail Software)

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that prepare you for higher management roles.
• Cross‑functional training in merchandising, inventory management, and digital initiatives.
• Mentorship from senior leaders who share their expertise and career insights.
• Opportunities to lead special projects, such as store redesigns or community outreach programs.
• Access to internal job boards and relocation assistance for career advancement.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive workplace where every voice matters. Our culture is defined by:

• Open communication and a transparent decision‑making process.
• A commitment to sustainability and community engagement.
• Regular team‑building events, wellness programs, and volunteer opportunities.
• Recognition programs that celebrate achievements and milestones.
• A flexible work schedule that supports work‑life balance.

Compensation & Benefits

While the starting hourly rate for this part‑time position ranges from $14.50 to $15.00, your actual compensation will reflect your skills, experience, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance (for full‑time and eligible part‑time staff).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, holidays, and sick leave.
• Employee assistance programs (EAP), wellness resources, and mental health support.
• Professional development stipends and tuition reimbursement.
• Discounts on childcare, cell phone plans, pet insurance, and more.
• Access to a credit union, financial planning services, and a scholarship program.

How to Apply

Ready to elevate the customer experience at brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

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We Celebrate Diversity

brighthush is an equal opportunity employer. We welcome applicants of all backgrounds and identities, and we are committed to providing reasonable accommodations for qualified individuals with disabilities. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

Closing Statement

As a Part‑Time Customer Experience Coordinator at brighthush, you will be at the heart of a customer‑centric culture that thrives on excellence and innovation. Your leadership will shape the daily experience of thousands of guests, while you grow your own career through mentorship, training, and real‑world challenges. If you are passionate about service, eager to lead, and ready to make a lasting impact, we invite you to apply today and become part of the brighthush family.